MISSION IMPRESS CHECKLIST - FC

• Audit Title

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

IMPRESS YOUR CUSTOMERS

• Is the general appearance of the FEC appealing?

  Yes

  No

  N/A

• Are all major attractions functioning and maintained well?

  Yes

  No

  N/A

• Is the staff well groomed and in complete uniform?

  Yes

  No

  N/A

• Are all customers greeted and pleasantries passed?

  Yes

  No

  N/A

• Is the redemption counter presented well?

  Yes

  No

  N/A

• PICTURES

  Media

• OVERALL COMMENTS

IMPRESS YOUR PEOPLE

• Is the training matrix in place and completed?

  Yes

  No

  N/A

• Is the staffing adequate?

  Yes

  No

  N/A

• Is the staff schedule acceptable from staff perspective? (Weekly offs, rotations)

  Yes

  No

  N/A

• Is the last safety check completed on time?

  Yes

  No

  N/A

• Is the staff room neat and presentable?

  Yes

  No

  N/A

• PHOTOS

  Media

• COMMENTS

IMPRESS YOUR SHAREHOLDERS

• Is the manager aware of last month's P&L?

  Yes

  No

  N/A

• Is the staff and manager aligned on cost priorities?

  Yes

  No

  N/A

• Does the FEC have a written sales plan for the month?

  Yes

  No

  N/A

• Is electricity measured well? Adequate controls exist?

  Yes

  No

  N/A

• Is the centre's breakdown less than 2%?

  Yes

  No

  N/A

• COMMENTS

• PHOTOS

  Media

• OVERALL COMMENTS

• HOT OR NOT?