Mission Impress Checklist - KK

• Document No.

• Audit Title

• Store Location

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

IMPRESS YOUR CUSTOMERS

• Are all customers greeted well and attended to promptly?

  Yes

  No

  N/A

• Are all customer visible areas neat and tidy?

  Yes

  No

  N/A

• Is a cleaning and maintenance schedule available in the store?

  Yes

  No

  N/A

• Comments

• Add media

  Media

IMPRESS YOUR PEOPLE

• Are enough team members available in the store?

  Yes

  No

  N/A

• Are team members scheduled for breaks and offs?

  Yes

  No

  N/A

• Do team members look professional? (check uniform, grooming)

  Yes

  No

  N/A

• Comments

• Add media

  Media

IMPRESS YOUR SHAREHOLDERS

• Do team members make at least one attempt to upsell?

  Yes

  No

  N/A

• Is the wastage of this store under 15%?

  Yes

  No

  N/A

• Is the store team aware of their daily realistic target?

  Yes

  No

  N/A

• Comments

• Add media

  Media

HOT OR NOT

• Select from range

• Overall Comments

• Add signature

  Sign