Did the outside of the restaurant look warm and inviting
Were the toilets clean and well maintained
Were all tables, chairs,walls and floors inside the restaurant clean and tidy
On a scale Of 1-5, how welcome did you feel from the moment you arrived throughout ur visit
Once in the restaurant were you greeted by a team member within a reasonable length of time, given the number of guests dining
Did the Team Member greet you with a smile and eye contact
If there were tables available were you seated immediately
Did the Team Member introduce themselves
Did the team member ask if you had visited before?
Was your order taken in a reasonable length of time after being seated, given the number of guests dining
When taking your order was the team member friendly
Did the team member build a genuine rapport
Did the team member make any personal recommendations, or acknowledgement of your menu choice
Did the team member offer you any additional sides to compliment your meal
Were you informed of any items un available
Did your drinks arrive in a reasonable amount of time after you ordered them, given the amount of guests
Quality of drinks
Were your drinks correct temp? Correct glassware? Clean Glassware?
Were you offered a second drink?
Did your main meal arrive within 10 minutes of your starter or 20 minutes after ur order was taken
Quality of the food
Correct temperature hot food hot cold food cold
Did any team member check back at good timing asking 'How is Everything?'
Did the team member offer you dessert menu, after dinner drinks?
Did the team member show you or hand you the dessert menu
Were you provided with the bill in a timely manner
By the end of the visit were you aware there was any upcoming events
We're you told about any of our sister restaurants?
Were you offered a thank you farewell as you left the restaurant
Based on your visit today, on a scale of 1-5, where 1 is very poor and 5 in excellent, how would you rate the value for money at this location
Based on you visit today, on a scale of 1-5, where 1 is not likely and 5 is extremely likely is it that you would return to this location