Title Page

  • Client / Site

  • Conducted on

  • Prepared by

  • Personnel

Staff Appearance

  • 2. Were all team members wearing the correct uniform and well groomed according to ALDI standards?

  • 3. Did you observe an team members eating, drinking or chewing gum during your visit?

Customer Service

  • 4. If you had an interaction with a team member on the shop floor today, did they respond to you and assist in a friendly and professional manner?

Store Cleanliness

  • 5. Was there at least ONE trolley with a baby capsule available?

  • 6. Was the store entrance and trolley area clean?

  • 7. Were the floors inside the store clean?

  • 8. Was the specials merchandise area clean?

  • 9. Was the register area clean?

  • 10. Was the packing bench area clean?

  • 11. Was the fresh produce area clean?

  • 12. Was the refrigerated area clean?

  • Was the freezer area clean?

Merchandising

  • 13. Was the first aisle merchandised neatly and stocked with product boxes presented flush to edge on the shelving?

  • 14. Were there more than 10 empty stock cartons on the shelves throughout the store?

  • 15. Were the specials merchandise tables displayed in a neat and tidy manner?

  • 16. Were there any de-carding trolleys or pallet jacks unattended on the shop floor?

  • We're the freezers neat and well stocked with price cards visible?

  • Was the liquor block meat and well stocked?

Fresh

  • 16. Were all product in the Fruit and Veg area neatly merchandised and in good condition?

  • 17. Were all product in the fruit and veg area available?

  • 19. Was the banana display at least 50% full, appear in good condition and merchandised neatly?

  • 20. We are all product in the fresh meat area neatly merchandised and in good condition?

  • 21. Were all products in the meat area available?

  • 22. Were all products in the fresh bread area neatly merchandised sand in good condition?

  • 23. Were all products in the fresh bread area available?

Register experience

  • 24. Name of team member who served you/ you observed at the register today:

  • 24a. Number or registers open as you exited:

  • 24b. Number of people ahead of you in the queue:

  • 25. As you approach the register to pay for your items, which of the following best describes you?

  • 26. Did the team member at the register offer you a friendly greeting?

  • 27. Did the team member smile at you?

  • 28. Did the team member at the register tell you the amount owing in a polite manner?

  • 29. Did the team member at the register thank you?

  • 30. Did the team member at the register offer a friendly goodbye and/ or other comment?

  • 31. Was your transaction handled efficienctly at the register?

  • Were you offered an ALDI catalogue?

Customer Impressions

  • 32. Based on your visit today, would you return to the store?

  • 33. Based on your visit today, would you recommend this store to family and friends?

  • 34. How would you rate the customer service today?

  • 35. How would you rate your overall experience today, taking into account presentation, service ambience and product?

Comments

  • Any additional comments

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