Mystery Shop

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

Staff Appearance

• 2. Were all team members wearing the correct uniform and well groomed according to ALDI standards?

  Yes

  No

• 3. Did you observe an team members eating, drinking or chewing gum during your visit?

  No

  Yes

Customer Service

• 4. If you had an interaction with a team member on the shop floor today, did they respond to you and assist in a friendly and professional manner?

  Yes

  No

  NA

Store Cleanliness

• 5. Was there at least ONE trolley with a baby capsule available?

  Yes

  No

• 6. Was the store entrance and trolley area clean?

  Yes

  No

• 7. Were the floors inside the store clean?

  Yes

  No

• 8. Was the specials merchandise area clean?

  Yes

  No

• 9. Was the register area clean?

  Yes

  No

• 10. Was the packing bench area clean?

  Yes

  No

• 11. Was the fresh produce area clean?

  Yes

  No

• 12. Was the refrigerated area clean?

  Yes

  No

• Was the freezer area clean?

  Yes

  No

  N/A

Merchandising

• 13. Was the first aisle merchandised neatly and stocked with product boxes presented flush to edge on the shelving?

  Yes

  No

• 14. Were there more than 10 empty stock cartons on the shelves throughout the store?

  No

  Yes

• 15. Were the specials merchandise tables displayed in a neat and tidy manner?

  Yes

  No

• 16. Were there any de-carding trolleys or pallet jacks unattended on the shop floor?

  No

  Yes

• We're the freezers neat and well stocked with price cards visible?

  Yes

  No

  N/A

• Was the liquor block meat and well stocked?

  Yes

  No

  N/A

Fresh

• 16. Were all product in the Fruit and Veg area neatly merchandised and in good condition?

  Yes

  No

• 17. Were all product in the fruit and veg area available?

  All products available

  1-4 products unavailable

  More than 4 product unavailable

• 19. Was the banana display at least 50% full, appear in good condition and merchandised neatly?

  Yes

  No

• 20. We are all product in the fresh meat area neatly merchandised and in good condition?

  Yes

  No

• 21. Were all products in the meat area available?

  All products available

  1-4 products unavailable

  More than 4 product unavailable

• 22. Were all products in the fresh bread area neatly merchandised sand in good condition?

  Yes

  No

• 23. Were all products in the fresh bread area available?

  All products available

  1-4 products unavailable

  More than 4 product unavailable

Register experience

• 24. Name of team member who served you/ you observed at the register today:

• 24a. Number or registers open as you exited:

• 24b. Number of people ahead of you in the queue:

• 25. As you approach the register to pay for your items, which of the following best describes you?

  I was able to put my items on the belt immediately

  I waited behind one person before I could put my items on the belt

  I waited behind at least two people before I could put my items on the belt

• 26. Did the team member at the register offer you a friendly greeting?

  Yes

  No

• 27. Did the team member smile at you?

  Yes

  No

• 28. Did the team member at the register tell you the amount owing in a polite manner?

  Yes

  No

• 29. Did the team member at the register thank you?

  Yes

  No

• 30. Did the team member at the register offer a friendly goodbye and/ or other comment?

  Yes

  No

• 31. Was your transaction handled efficienctly at the register?

  Yes

  No

• Were you offered an ALDI catalogue?

  Yes

  No

  N/A

Customer Impressions

• 32. Based on your visit today, would you return to the store?

  Yes

  No

• 33. Based on your visit today, would you recommend this store to family and friends?

  Yes

  No

• 34. How would you rate the customer service today?

  Excellent

  Good

  Poor

• 35. How would you rate your overall experience today, taking into account presentation, service ambience and product?

  Excellent

  Good

  Poor

Comments

• Any additional comments