Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Over view
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From 1-10. Where 1 is empty and 10 is full
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Manager's name or description
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Waiter's name or description
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Date and time of your visit
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Entrance and Reception
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Was the outside of the restuarant clean and litter free
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Was the interior floor clean and litter free
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On arrival, where you greeted and or acknowledged promptly?
Seating
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Where you asked if you prefer smoking or non-smoking, inside or outside? If kids have accompanied, you please choose. N/A
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Where you escorted to your table by the host/watron?
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Was your table cleared and cleaned upon seating?
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Was there a table talker on the table?
Ordering
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Where you presented with both menu's (food and drinks) immediately and were they physically handed to everyone?
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Was waitron friendly, confident and welcoming?
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Was the waitron clean and neat?
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Did the waitron arrive with your drinks on a clean tray? (excl draught)
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Were the drinks delivered timeously, if not how long?
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Was your food order taken promptly?
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Did the waitron arrive at any stage to promote any upcoming or current specials that Hennes offers?
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Was your empty plates cleared timeously? Was the condiment tray cleared? Was the menu cleared once your order was taken?
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If your food order was complicated, was your food order written down? If not - N/A
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Did all the food arrive at the same time?<br>If pizza and other menu items were ordered simultaneously, was it eplained to you the the dishes might come out at different times?
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General service
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Did your food arrive promptly?<br>If not, approcimately how long did you wait?
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or put the condiment holder on your table?<br>If you had to ask, did you recieve them?<br>Were our inhouse Bietjie Byt Sauce and Bietjie Blaf Spice offered to you if not in the condiment holder ?
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Please take a picture of the condiment holder!
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If smoking, was your ashtray changed regularly?
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6.6?
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Was your cutlery, glassware and crockery clean, chip free and in good condition?<br>if not, please elaborate
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Where you offered/upsold desserts of coffees?
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if you had coffees, did they arrive hot and in a branded mug?
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Did the sugar bowls contain sweetener, brown and white sugar?
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Were you asked if everything was to your satisfaction during your meal?
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Food and Beverage Quality
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Please rate Starter out of 5<br>Please tell us what you had give us a synopsis of the Starter<br>Please take a picture of the Starter
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Please rate the Main dish out of 5<br>Please tell us what you had and give us a synopsis of the Main dish<br>Please take a picture of the Main dish
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Please rate your dessert out of 5<br>Please tell us what you had and give us a synopsis of the Dessert<br>Please take a picture of the Dessert
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Please rate the Cocktail out of 5<br>Please tell us what you had and give us a synopsis of the Cocktail<br>Please take a picture of the Cocktail
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Were there any food items out of stock?<br>If yes, please specify
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Please take a picture of each dish ordered.<br>Please take a picture of your drinks
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Toilets
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Was the overall appearance of the toilet satisfactory?
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Did the toilets smell fresh and hygienic?
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Atmosphere
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Was the volume and choice of the music satisfactory?<br>If not, please specify
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Were the lights on?<br>If so, was the level of lighting appropriate?
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If seated inside, was the shop temperature comfortable?
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Management
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Was the manager on the floor during your visit?
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Did the manager appear well groomed and neatly dressed?
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Was the Manager wearing a Branded HenniesShirt or Top?<br>If so, please describe
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Was the manager walking around, assisting and checking?
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Did the manager project a welcoming and friendly persona?
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Did the manager at any stage approach your table?
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Were any queries/complaintsn handled effictively?<br>If so, please ellaborate
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Billing
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On requesting your bill, did it arrive promptly?
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Was the bill in a clean billfolder with a pen?<br>Was the billfolder Hennie's branded?<br>If not, ellaborate
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Was the bill accurate?
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Did you feel rushed into settling your bill?
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On paying, were you thanked by the Waitron?
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Were you bid farewell or thanked by nay of the staff on your way out?
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Experience
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Did your waiter explain the House Rules to you, i.e. Buffalo rules, card suste, and whistles?
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Did the staff "Bark" whenever the Hennie's jingle played?<br>If there is Live Music or Sport no Jingle will play, please mark as N/A
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Did waiters have Red/Yellow cards & whistles?
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Did you see the Merch Corner in store?
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Was any merchandising offered or up-sold to you?
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Did your waiter have a Badge/Pin saying "Vra my vir ons Merch"?<br>They are required to attach it to their clothing as an additional marketing device.
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Did you feel your waitron was a valuable part in adding to your Hennie's experience?<br>Rate the experienceout of 1.
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Overall
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Would you visit us again?
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Did ou find the meal good value for money?
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Would you recommend ourn restuarant to friends?
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Did anything detract from the dining experience ?
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Bill copy
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Please take a photo of the receipt for proof of visit and what was purchased
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Were there any unusual or noteworthy incidents, events or issues during your visit?
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Based on your experience, in your opinion, what areas do you thing the restuarant could improve upon.
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Upload additional pictures
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