Mystery shopper for store service day

• Audit Title

• Conducted on

  Date

• Prepared by

Cleanliness and appearance

• Was the car park clean and free of rubbish and debris?

  Yes

  No

  N/A

• Was the store entrance clean and well maintained?

  Yes

  No

  N/A

• Did signage throughout the store appear to be damaged or missing?

  Yes

  No

  N/A

• Was the store clean, neat and we'll maintained (no dirty floors unattended cages or spills)

  Yes

  No

  N/A

• We're aisles free of clutter and obstructions and congestion?

  Yes

  No

  N/A

• Yes

  No

  N/A

Employee behaviours

• We're you acknowledged by a colleague within 30 seconds of entering the store

  Yes

  No

  N/A

• Where were you greeted ans what was said

  add comments to box below

• Did the colleague smile

  Yes

  No

  N/A

• Did the colleague ask what you were shopping for today

  Yes

  No

  N/A

• Did the colleague offer you help at all

  Yes

  No

  N/A

• Please ask for an out of stock product, If it wasn't available at all, did they offer you alternative?

  Yes

  No

  N/A

• Please detail your interaction with the sales floor colleagues. You must include what item you inquired about as well as the colleagues response (minimum 3-4 sentences)

  add comments to box below

• Did all colleagues you came in contact with have an upbeat and friendly tone.

  Yes

  No

  N/A

• We're any colleagues rude or discourteous?

  Yes

  No

  N/A

• If you answered yes to the previous question please state his or her name and department and describe the rude/ discourteous behaviour

  Yes

  No

  N/A

• Did any colleagues provide above and beyond service? If yes please state his or her name and department and describe what they did in the comment box below.

  Yes

  No

  N/A

• Did the colleague provide a pleasant closing comment? I.e have a good day. Thank you for shopping with us .

  Yes

  No

  N/A

Purchasing

• Did all perishable merchandise (salads, sandwiches, etc) appear fresh (not brown and old)?

  Yes

  No

  N/A

• Do you think the store team works collectively to achieve goals?

  Yes

  No

  N/A

• Observe 5 fairy/perishable items ( sandwiches, salads, fruit cups, yogurt, milk ETC.) We're all items that were checked for freshness found within date (not out of date ) if yes please specify the items in comments box

  Yes

  No

  N/A

• What were the length of queues like at the checkouts? Does it appear someone was trying to reduce queue length?

  Yes

  No

  N/A

• Was there at least one express till open?

  Yes

  No

  N/A

The shop in general.

• Is the store presented well and easily shopped?

  Yes

  No

  N/A

• Are all promo areas ( ends and power aisles) maximising trade opportunities ( including produce and dairy)? What do they do well add comments to box

  Yes

  No

  N/A

• Was a senior manager present on the shopfloor?

  Yes

  No

  N/A

• Did their range of stock reflect the local community/target market? If yes give examples in the comments box

  Yes

  No

  N/A

• Was there evidence of work done with community/charity evident in there store?

  Yes

  No

  N/A

• What can you as a manager take away from this store and feel we can use/improve on? Add comments to box

  Yes

  No

  N/A

• Do you feel service is their main core purpose? If not what do you think is their main purpose.

  Yes

  No

  N/A