National Freshstop Contact Report

• Site Name & Week Number:

• Conducted on

  Date

• Prepared by:

• Retailer / Manager on Duty:

CLEANLINESS

• Comment 1:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 2:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 3:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 4:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 5:

  Needs Improvement

  Compliment

  Critical - to be actioned

• ACTION STEPS to be taken by Retailer:

• When must Action Steps be completed? (BC to set Reminder on iAuditor and follow-up on next visit)

  Date

MERCHANDISING (STOCK DENSITY, RANGE AND AVAILABILITY)

• Comment 1:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 2:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 3:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 4:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 5:

  Needs Improvement

  Compliment

  Critical - to be actioned

• ACTION STEPS to be taken by Retailer:

• When must Action Steps be completed? (BC to set Reminder on iAuditor and follow-up on next visit)

  Date

PRODUCT QUALITY

• Comment 1:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 2:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 3:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 4:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 5:

  Needs Improvement

  Compliment

  Critical - to be actioned

• ACTION STEPS to be taken by retailer:

• When must Action Steps be completed? (BC to set Reminder on iAuditor and follow-up on next visit)

  Date

ADVERTISING & PROMOTIONS

• Comment 1:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 2:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 3:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 4:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 5:

  Needs Improvement

  Compliment

  Critical - to be actioned

• ACTION STEPS to be taken by Retailer:

• When must Action Steps be completed? (BC to set Reminder on iAuditor and follow-up on next visit)

  Date

CUSTOMER SERVICE AND PRODUCT KNOWLEDGE

• Comment 1:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 2:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 3:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 4:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 5:

  Needs Improvement

  Compliment

  Critical - to be actioned

• ACTION STEPS to be taken by Retailer:

• When must Action Steps be completed? (BC to set Reminder on iAuditor and follow-up on next visit)

  Date

ADMINISTRATION

• Comment 1:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 2:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 3:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 4:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 5:

  Needs Improvement

  Compliment

  Critical - to be actioned

• ACTION STEPS to be taken by Retailer:

• When must Action Steps be completed? (BC to set Reminder on iAuditor and follow-up on next visit)

  Date

GENERAL ITEMS

• Comment 1:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 2:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 3:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 4:

  Needs Improvement

  Compliment

  Critical - to be actioned

• Comment 5:

  Needs Improvement

  Compliment

  Critical - to be actioned

• ACTION STEPS to be taken by Retailer:

• When must Action Steps be completed? (BC to set Reminder on iAuditor and follow-up on next visit)

  Date

• The retailer / manager on duty herewith acknowledge, agree to and understand the contents on this Contact report and agree to rectify / action the relevant items as discussed by the Business Consultant.

• Signature: Retailer or Manager on Duty:

  Sign

• Signature: Business Consultant

  Sign

• Has a copy of this SIGNED Contact Report been communicated to the RETAILER as well as the Store Manager?

  Yes

  No

  N/A