NCR Checklist

General guidance

Nonconformities can be defined as an issue that –

1. Impacts on product, quality, project performance and/or reliability & process
2. An issue that causes disruption to production or maintenance processes.
3. A repetitive issue in a process or activity.
4. A complex issue that requires root cause investigation or a team-based approach for resolution.

Non-conformities should be classed to show the scale of the impact upon project operations as follows –

1. MAJOR – nonconformity causing a major impact to project progress or excessive increase in cost due to quality system failure: OR an excessive number of repetitive minor non-conformities found in a process.
2. MINOR – all findings that appear in categories 1 to 4 above.

NCRs can be originate from the following sources (this list is not exhaustive)

1. 3rd party audit findings
2. Internal audit findings
3. Contractor inspections – if the criteria for nonconformities is met above.
4. Supplier delivery/equipment issues
5. Defect Liability Inspections

- system generates a unique reference number automatically.

- Originator will be poplulated automatically on raising

- ORIGINATOR TO FILL IN
- a very brief heading/ description only that describes the problem.

- ORIGINATOR TO FILL IN
- please insert the name of the project as quoted on the Projectwise folder

- ORIGINATOR TO FILL IN
- type in to add project code.

- ORIGINATOR TO FILL IN
- Is the defect safety, environment or quality related?

- ORIGINATOR TO FILL IN
- What supplier/contractor or department has the defect been discovered in?

- ORIGINATOR TO FILL IN
- Who is the supplier/contractor quality contact ?

- ORIGINATOR TO FILL IN
- if a defect note is required, the QS should be informed by the Quality Coordinator when the NCR is being raised.

- ORIGINATOR TO FILL IN
- Required in case a defect note is required. The PM is the person who should raise it and send ot to the contractor/supplier.

- ORIGINATOR TO FILL IN
- Please add the name of the asset or process where the nonconformity exists. If the nonconformity pertains to scope please add a brief description, e.g. civil,, electrical, etc. If it relates to assets, please refer only to the type of asset, transformer, circuit breaker etc. If a process, please give the title of the process.

- ORIGINATOR TO FILL IN
- this is the date that the nonconformity was originally discovered.

- this date is automatically generated from the day this form is created but can be manually edited if necessary.

- ORIGINATOR TO FILL IN
- describe the nonconformity in full, giving as much detail as possible. Exit the checklist at this point, saving your progress as you do. If the nonconformity is to do with an asset, please add whether there is warranty still attached , or if the nonconformity is linked to civil or electrical installation work, if it is still within its defect liability period.
- The QUALITY COORDINATOR should review the Problem Definition to ensure that an actual NCR should be raised, or less formal action to resolve is required before continuing.

- QUALITY COORDINATOR TO FILL IN
- Does the NCR meet the requirement for Major categorisation? If not, allocate Minor as the classification.

- QUALITY COORDINATOR TO FILL IN
- (SPT Projects, Contractor, Supplier) select category. Do not add note, media or create action.
- If the NCR is raised on a contractor/supplier, forward the QR code for the inspection to the recipient and ensure that they have an iauditor seat within their group.
- Engage the PM & QS for the project and ask if a defect note is required for alongside the NCR.

- QUALITY COORDINATOR TO FILL IN
- is the nonconformity related to faulty product, poor process or noncompliance to process, documentation discrepancies?

- QUALITY COORDINATOR TO FILL IN
- who is recieving the NCR? Internal NCRs should be allocated to the manager of the appropriate department and a seat given to the person appointed if external.

- RECIPIENT TO FILL IN
- describe the containment put in place to ensure defect is corrected and no repeat of error/defect is replicated in other works, processes or sites (required within 7 days from date of raising)

- RECIPIENT TO FILL IN
- give as much detail as possible on the root cause of the error/defect, giving full explanation of how this was derived as the root cause. The root cause must be verified by a process/product expert if submitted by contractors/suppliers (required by 4 weeks from date of raising)

- RECIPIENT TO FILL IN
- detail the corrective action put in place to ensure no repeat of the defect/error occurs. The root cause must be verified by a process/product expert if submitted by contractors/suppliers (required by 8 weeks from date of raising)

- RECIPIENT TO FILL IN
- name, company and position of the person submitting the corrective action

- VERIFIER TO FILL IN
- When this is returned to the Quality Coordinator, it should be forwarded to the person who will verify that actions described will stop the defect from worsening and will prevent a similar error/defect elsewhere?

- QUALITY COORDINATOR
- The Quality Coordinator should forward the NCR responses to the Originator for acceptance or return it to the recipient for further action.

- QUALITY COORDINATOR TO FILL IN
- This is to prove that a suitably experienced person reviewed the root cause and corrective action to ensure effectiveness.

- QUALITY COORDINATOR TO FILL IN
- how has the corrective action been checked to ensure it has been effective? Add media to show verification, i.e. link to inspection, uncontrolled copy of updated document, audit report etc. (required by 12 weeks of date of raising)

- QUALITY COORDINATOR TO FILL IN
- In line with the process, the originator should agree with the outcome of the NCR.

- QUALITY COORDINATOR WILL COMPLETE THE CHECKLIST AND UPLOAD A PDF COPY TO THE APPROPRIATE PROJECTWISE NCR FOLDER.