I.C.P Post Checks

• Week number

• Post Check

• Job number

• Conducted on

  Date

• Prepared by

• Location
  Address

• Employee Number & Name

• How was post check completed?

  Select Site Visit Telephone Call

  • Site Visit
  • Telephone Call

• Did you receive an ETA by phone the evening before your visit? (If no how was ETA given?)

  Yes

  No

  N/A

• Apply Screenshot of ETA from IFS

  Media

• Did the engineer talk through the job with you before commencing work? (If no what did he do?)

  Yes

  No

  N/A

• Did the engineer talk you through what he had done when the job was complete? (If no what did he do?)

  Yes

  No

  N/A

• On a scale of 0-10 with 0 being not at all and 10 being perfectly. How happy were you with the engineers Showcase at the end of the job? (Try to record what was good or bad about the Showcase, what could have been done better? )

• (If the customer has a smart phone) Did the engineer talk to you about the benefits of the Sky Service App?

  Yes

  No

  N/A

• Customer feedback for engineer.what worked well? What could he/she have done differently?

Manager/Reviewer section

• Are there any Health & Safety Concerns with this job?

  Yes

  No

• Was the dish accessed? (Check IFS risk assessment)

  Yes

  No

  N/A

• Is the condition of the Dish and Cable acceptable?

  Yes

  No

• Have new F Connectors been installed?

  Yes

  No

• Has the power lead and HDMI lead been replaced? (For Q)

  Yes

  No

• Please include any relevant pictures

  Media

• Manager feedback for visit

• Signed by

  Sign