Title Page
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Job number
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NPS Check sheet
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Conducted on
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Prepared by
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Location
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Personnel
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Visit type
ETA
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When was ETA given?
- By phone the night before
- By phone the night before- left voice message
- Text the night before
- By phone before 09:00 am on the day of the visit
- By text before 09:00 am on the day visit
- No contact made
Customer Profile - Look for interests that you may share with the customer to help build a rapport or support your showcase. Check your job notes for any available STS offers for the customer for later use
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Have you made good eye contact with the customer and introduced yourself by name?
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Have you accessed the Dish?
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Does the cable need to be replaced?
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Cable type?
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Have you sealed the cable entry points?
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Please insert pictures of completed Dish & Cable
When all physical work has been completed walk the customer through what you have done highlighting positive aspects such as concealed cabling,dish location etc
Showcase and Sign off
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Have you tailored the showcase to the customer's individual needs? (Profile customer to look for sports,music, cinema interests etc)
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Have you promoted the Sky Apps? Sky Service App- Sky Go-Q App- Sky Wifi- Sky Cinema-Sky Sports-Sky News- Sky Sports Live-Sky Bet
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Have you talked about all relevant STS offers?
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Have you asked the customer if there is anything else you can do for them before you leave?
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Have you promoted the survey and highlighted that it is just about your visit and not Sky as a whole?
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Have you left the leave behind card?
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Please use this text box for any other feedback for the visit
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Signed by
