OER

• Store Pic

  Media

• Store #

• Conducted on

  Date

• Prepared by

• Team Members

Great Pizzas

• Pizza 1

  Great

  Remake

• Pizza 2

  Great

  Remake

• Pizza 3

  Great

  Remake

• Pizza 4 - Pan

  Great

  Remake

• Pizza 5 - Cut test

  Great

  Remake

Product Section

• Dough Managed Properly

  Yes

  No

  N/A

• Products within shelf life

  Yes

  No

  N/A

• Oven baked sandwiches, pasta & chicken properly prepared?

  Yes

  No

  N/A

• Approved Product procedure?

  Yes

  No

  N/A

• Thin crust properly prepared?

  Yes

  No

  N/A

• Scales & Portion Job Aids

  Yes

  No

  N/A

• All sides properly prepared?

  Yes

  No

  N/A

• Adequate PRP to handle expected sales?

  Yes

  No

  N/A

Service

• % of orders cDOT?

• Load time in minutes

• Ultimate Question

• WOW Greeting

  Yes

  No

  N/A

• WOW driver at the door

  Yes

  No

  N/A

• WOW the Concern Step 1: Apologize

  Yes

  No

  N/A

• WOW the Concern Step 2: give what they want

  Yes

  No

  N/A

• WOW the Concern Step 3: give extra

  Yes

  No

  N/A

• Training System

  Yes

  No

  N/A

Image

• Team members in proper uniform?

  Yes

  No

  N/A

• Grooming standards maintained?

  Yes

  No

  N/A

• Store interior clean & in good repair?

  Yes

  No

  N/A

• Outside entry clean?

  Yes

  No

  N/A

• Customer area & view clean & in good repair?

  Yes

  No

  N/A

• Baking equipment clean & in good repair?

  Yes

  No

  N/A

• Hot bags clean and in good repair?

  Yes

  No

  N/A

• Walk-in clean and in good repair?

  Yes

  No

  N/A

• Make line clean & in good repair?

  Yes

  No

  N/A

• Delivery vehicles represent positive brand image?

  Yes

  No

  N/A

• Signage in printed materials?

  Yes

  No

  N/A

Safety & Security

• Drivers making drops and carrying less than $20?

  Yes

  No

  N/A

• Safe utilized secured and working?

  Yes

  No

  N/A

• Caller ID working and security callbacks made?

  Yes

  No

  N/A

• No more than $150 in front till / $75 in drawer?

  Yes

  No

  N/A

• Safety belt / equipment in use and driving safely?

  Yes

  No

  N/A

Sanitation

• Refrigeration and proper temperatures and specification?

  Yes

  No

  N/A

• Proper hand washing

  Yes

  No

  N/A

• Sanitation procedures followed?

  Yes

  No

  N/A

Extreme

• Sheeted dough in use / extreme underproofed dough

  No

  EXTREME

• Multiple expired ingredients (non dough)?

  No

  EXTREME

• Extreme grooming / uniform issues?

  No

  EXTREME

• Other extreme violation?

  No

  EXTREME

• Extremely dirty store / in extreme disrepair?

  No

  EXTREME

• Temps above 50 degrees?

  No

  EXTREME

Temperature

• Bin 1

• Bin 2

• Bin 3

• Cabinet

• Walk-in

• Coke Cooler

• MCO

  Sign

• Manager on Duty

  Sign