OER

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Great Pizzas

• Pizza 1

  Great

  Remake

• Pizza 2

  Great

  Remake

• Pizza 3

  Great

  Remake

• Pizza 4

  Great

  Remake

• Pizza 5

  Great

  Remake

• Dough Properly Managed

  Yes

  No

  N/A

• All products within shelf life

  Yes

  No

  N/A

• Oven Baked Sandwiches, Pasta, & Chicken Properly Prepared

  Yes

  No

  N/A

• Approved Product Procedure

  Yes

  No

  N/A

• Thin Crust Properly Stored

  Yes

  No

  N/A

• Scales and Portion Job Aids

  Yes

  No

  N/A

• All Sides Properly Prepared

  Yes

  No

  N/A

• Adequate PRP to handle expected sales volume

  Yes

  No

  N/A

Service

• Delivered on Time (80% to +85%)

  85% and above

  84%

  82%

  81%

  n/a

• Delivered on Time (72% to 79%)

  80%

  78%

  76%

  74%

  n/a

• Delivered on Time (below 70% to 71%)

  72%

  70%

  Below 70%

  n/a

• Load Times

  Under 3 minutes

  3 minutes to 4 minutes

  4 minutes to 5 minutes

  Above 5 minutes

• Ultimate Question

  90% and above

  80% to 90%

  70% to 80%

  Below 70%

• WOW Greeting

  Yes

  No

  N/A

• WOW Driver at the Door

  Yes

  No

  N/A

• WOW the Concern

  Yes

  No

  N/A

Brand Image Section

• Team Members in Proper Uniform Attire

  Yes

  No

  N/A

• Grooming Standards Maintained

  Yes

  No

  N/A

• Store Interior Clean and in Good Repair

  Yes

  No

  N/A

• Customer Area and Customer View Clean and in Good Repair Outside

  Yes

  No

  N/A

• Outside Entry Area Clean

  Yes

  No

  N/A

• Baking Equipment Clean and in Good Repair

  Yes

  No

  N/A

• Hit Bags Clean, Functioning and in Good Repair

  Yes

  No

  N/A

• Walk-in Clean and Working Properly

  Yes

  No

  N/A

• Make-line Clean and in Good Repair sinag

  Yes

  No

  N/A

• Sinag and Printed Materials

  Yes

  No

  N/A

• Delivery Vehicles Represent a Positive Brand Image

  Yes

  No

  N/A

Safety and Security Section

• Drivers Making Drops and Carrying Less than $20

  Yes

  No

  N/A

• Caller Identification (Caller ID) and Security Callbacks Made

  Yes

  No

  N/A

• Safe Utilized, Secure and Working

  Yes

  No

  N/A

• No More than $150 in Front Till/$75 per Pulse Cash Drawer

  Yes

  No

  N/A

• Safety Belts/Equipment in Use and Driving Safety

  Yes

  No

  N/A