Operator Excellent Tours 2013

In pulling into the parking lot, is the parking lot / landscape area clean ?

Walking into the Restaurant, did someone greet you or a guest within 5 seconds ?

Did Team member seek to make eye contact as customer approached counter and did team member maintain appropriate eye contact throughout the transaction?

Did the Order Taker/Cashier immediately acknowledge customer approaching counter?

Did team member speak with an enthusiastic tone of voice?

Did Team member identify whether customer will dine in or carry out?

If appropriate during order - taking process, did team member seek opportunity to suggestively sell to customer?

Did Team member ask for and use customers name appropriately ?

Was order verified by repeating it to customer and was total cost related politely ?

Was a receipt automatically given to customer, without asking whether customer wants receipt, and without drawing attention to survey ?

If thanked by customer, did Team member respond with " My Pleasure " ?

To complete the transaction, did the cashier / order taker instruct customer as to where to go wait for food ? ( HNG, did we carry tray or ask a customer to sit if there was unusually long wait ? )

Did you observe any Server or Expeditor role taking place ?

Did you observe any employee clearing tables and taking trays ?

Did you observe any employee checking in with guest ?

If there was a catering order, did you observe an employee carrying the order to the customers car for them ?

Did you hear any employee ask to " Refresh " not refill, any customer's beverage ?

Did you observe any 2MS behavior or anything unique to this location that you deemed worthy of praise ? If so what__________________________________________________________________________________________