OPS VISIT

• Prepared by

• Location
  Address

• Conducted on

  Date

Sales

• Store managers and team members are focused on sales and target

  Good

  Fair

  Poor

  N/A

• Focus on weekly sales performance

  Yes

  No

  N/A

• Sales target divided between staff

  Yes

  No

  N/A

FOH walk

• How presentable is the store

  Good

  Fair

  Poor

  N/A

• Stock mix reviewed and relative to space allocation

  Pass

  Fail

  N/A

• Pos area organised

  Pass

  Fail

  N/A

• Verify if lights and any other maintenance issue has been lodged

• Great Atmosphere ( music on )

  Pass

  Fail

  N/A

• BOH and FOH uniform available

  Yes

  No

  N/A

• Exterior and interior of the display fridge

  Yes

  No

  N/A

• Hot water dispenser clean and descaled

  Yes

  No

  N/A

Customer Service

• Display Fridge full stocked

  Yes

  No

  N/A

• Team Member are upselling

  Yes

  No

  N/A

• Did the staff greet customers?

  Yes

  No

  N/A

Back of House Standards

• Storage area clean and organized

  Yes

  No

  N/A

• Paperwork and stationery stored neatly

  Yes

  No

  N/A

• food up to date

  Yes

  No

  N/A

• Fridges/ freezers doors and handles cleaned and sanitized

  Good

  Fair

  Poor

  N/A

• Walls clean & in good repair

  Yes

  No

  N/A

• Working benches clean and in good repair

  Yes

  No

  N/A

• Oil in fryer skimmed. Oil passed visibility test

  Yes

  No

  N/A

• Rice cookers clean

  Yes

  No

  N/A

• Exterior and interior of the hot holding cabinets

  Yes

  No

  N/A

• Chemical storage organized. Cleaning equipment in good condition

  Yes

  No

  N/A

• Digital thermometers present and in working condition

  Yes

  No

  N/A

• Digital thermometer calibration

  Yes

  No

  N/A

• pH meter present and in working order

  Yes

  No

  N/A

• Due diligent up to date

  Yes

  No

  N/A

DOCUMENTS

• HACCP present& Food Safety agreement signed

  Yes

  No

  N/A

• Tuna and salmon certificate present

  Yes

  No

  N/A

• Copy of last audit and action plan present

  Yes

  No

  N/A

• Last EHO report and action plan present

  Yes

  No

  N/A

• Health Check Questionnaire

  Yes

  No

  N/A

• Induction training up to date

  Yes

  No

  N/A

• Food Safety Level2 course completed by all employees (over 12 weeks

  Yes

  No

  N/A

KNOWLEDGE

• Team Member Food Safety

  Yes

  No

  N/A

• Team Member H&S

  Yes

  No

  N/A

• Chef Food Safety

  Yes

  No

  N/A

• Yes

  No

  N/A