Bell Desk to provide luggage and welcome assistance
Entertainment department to send in if possible one team member
Agents if STAR class guests are arriving
Lobby Bar to send an appropriate amount of bar waiters with Champagne and PH drink ready
Any available staff that are in the lobby at the time of the arrival and not occupied (ie housekeepers, bar etc)
Guests then are greeted by the Bellman.
Guest are welcomed and given a cold towel as a refresher. Then they are shown towards the red carpet area.
At the entry point waiter/s pass on the drinks and welcome the guest, along with the rest of the team that is now greeting/ cheering/ applause.
Then the guests will be invited to take a picture to celebrate their arrival at Planet Hollywood.
After the picture the guests are either directed to the Front Desk or Star Class lounge to their check in points.
The STAR class guests are escorted by their agents and depending on their VIP status also by the management assigned to welcome these arrivals.