PH - FOH - Guest Arrival Experience

• Conducted on

  Date

• Prepared by

• Location
  Address

Service Standard

• Bell Desk to provide luggage and welcome assistance

  Yes

  No

  N/A

• Entertainment department to send in if possible one team member

  Yes

  No

  N/A

• Agents if STAR class guests are arriving

  Yes

  No

  N/A

• Lobby Bar to send an appropriate amount of bar waiters with Champagne and PH drink ready

  Yes

  No

  N/A

• One Photographer

  Yes

  No

  N/A

• Any available staff that are in the lobby at the time of the arrival and not occupied (ie housekeepers, bar etc)

  Yes

  No

  N/A

Operating Sequence

• Guests then are greeted by the Bellman.

  Yes

  No

  N/A

• Guest are welcomed and given a cold towel as a refresher. Then they are shown towards the red carpet area.

  Yes

  No

  N/A

• At the entry point waiter/s pass on the drinks and welcome the guest, along with the rest of the team that is now greeting/ cheering/ applause.

  Yes

  No

  N/A

• Then the guests will be invited to take a picture to celebrate their arrival at Planet Hollywood.

  Yes

  No

  N/A

• After the picture the guests are either directed to the Front Desk or Star Class lounge to their check in points.

  Yes

  No

  N/A

• The STAR class guests are escorted by their agents and depending on their VIP status also by the management assigned to welcome these arrivals.

  Yes

  No

  N/A