PHYSICAL AUDIT

• BRANCH

• Conducted on

  Date

• Prepared by

• Customer Entrance

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Customer Service

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Customer Service interactions

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Marked out every Barcode of Items

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Premium Request Form

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Baskets and Pushcarts are available

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

CHECKOUT

• Staff interaction for Customers (Always gave greetings)

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Proper Scanning for barcodes

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Accuracy of Point of Sale

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Bagging Procedure

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Accuracy of Items punch vs CI

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Customer Payment Methods (Cash,Debit/Credit & Gcash, no errors)

  Pass

  Fail

  N/A

• Cleanliness

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Return Process

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

SELLING

• Store Aisles (no box)

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Pricing Matches systems and Shelves

  Pass

  Fail

  N/A

• Floors & Shelves cleanliness

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Staff be able to assist with inquires

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Shelf Arrangement (clear label & price)

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Product Display (no feather dust,cutter and vest)

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Cleanliness

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Stock Rotation (FIFO)

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Promotional Signages (Promo/Discounts)

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

Security And Safety

• Security Cameras are working

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Extinguishers and Safety equipment are visible

  Pass

  Fail

  N/A

• Wet floors signs

  Pass

  Fail

  N/A

• Roving Security Guards/Internal Security

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Disallow entry of employees (direct or indirect) having open pockets on pants or polo uniform.

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Performs through frisking of incoming and outgoing employees and visitors.

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Disallow entry of visitors that do not have ID.

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Required to log on visitors log sheet for recording and issue visitors pass in exchange of ID presented

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Require employee to present cash pass if there are outgoing cash from the store.

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Authorized exit docs and all pull out should have official business form

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

Product Quality and Safety

• Product expiry dates: Removal of expired products

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Maintenance of proper temperatures for refrigerated and frozen items.

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Checks for product quality and freshness. (no damages and expired items)

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Product appearance: discoloration, mold, or unusual smells.

  Pass

  Fail

  N/A

Warehouse

• Condition of delivered goods.

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• All boxes are piled/ aligned properly.

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• All stocks are properly arranged according to supplier and sub department.

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Cleanliness

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

B.O Room

• B.O section is clean. No foul odors.

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• All boxes are properly labelled with RTV (Return To Vendor)label.

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

Back Area

• Staffs are knowledgeable in basic functions in receiving process.

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Receiving area is cleaned and organized.

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Receiving area is cleaned and organized.

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

• Security guard at receiving section are properly and accurately recorded all important transaction in their logbook.

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A