Pins Management & Floor Health Check

• Site conducted

  Select

• Audit Title

• Site

• Prepared by

• MOD

• Conducted on

  Date

OUTSIDE AREA

• All bins have been put away and bin room is clean and free from debris?

  Yes

  No

  N/A

• Are all windows and doors clean, free from marks with no rubbish on the ledges?

  Yes

  No

  N/A

• Are all access areas free from potential hazards for slips, trips, or falls?

  Yes

  No

  N/A

• Are the pavement flags clean with no green moss?

  Yes

  No

  N/A

• Does the menu box contain an up to date menu?

  Yes

  No

  N/A

• Is A-board and Poster frames displayed with up to date information

  Yes

  No

  N/A

• Is entrance area free from cigarette butts? Are all cigarette bins clean and empty?

  Yes

  No

  N/A

• Drainage areas well maintained, no litter or damage?

  Yes

  No

  N/A

• All outdoor lighting is fully functional , inclding unit branded signage light ?

  Yes

  No

  N/A

Reception & Toilets

• Fire doors open freely and area is free from potential hazards for slips, trips, or falls?

  Yes

  No

  N/A

• Underneath the stairs are clear and free from rubbish?

  Yes

  No

  N/A

• Is the floor behind the host desk clean and clutter free?

  Yes

  No

  N/A

• Plant room is clear and tidy?

  Yes

  No

  N/A

• Picture frames are dust free and without cracks?

  Yes

  No

  N/A

• Light bulbs are all in working order and dust free?

  Yes

  No

  N/A

• All hand dryers are clean and in full working order?

  Yes

  No

  N/A

• Sinks are clean, equipped with full soap dispensers and with taps in full working order?

  Yes

  No

  N/A

• Poster frames are dust free with up to date posters

  Yes

  No

  N/A

• Toilet roll holders and paper towel dispensers are fully stocked and in good working condition?

  Yes

  No

  N/A

• Are all toilet seats in good condition and not loose?

  Yes

  No

  N/A

• Toilet brushes present in all cubicles?

  Yes

  No

  N/A

• All cubical doors lock and are equipped with coat hooks

  Yes

  No

  N/A

• Sanitary bins are clean and oderless

  Yes

  No

  N/A

• Easy access toilet is clean with a working alarm - (Does the host on duty know the procedure for this)

  Yes

  No

  N/A

• Is the baby change clean and functional?

  Yes

  No

  N/A

• Are all surfaces clean and dust free?

  Yes

  No

  N/A

• Tills and PDQ are clean and functional

  Yes

  No

  N/A

• Bowling cards and flyers present?

  Yes

  No

  N/A

• Bowling shoes are clean and spray available?

  Yes

  No

  N/A

• Cupboards are clean and free from clutter?

  Yes

  No

  N/A

• Bowling Bag display and Photo-booth are clean and dust free?

  Yes

  No

  N/A

Lobby Area

• Tills and PDQ are clean and functional

  Yes

  No

  N/A

• Is expo fully set with pizza cutters correctly labelled?

  Yes

  No

  N/A

• Are sauce bottles clean with date labels, and stored in the walk in fridge?

  Yes

  No

  N/A

• Tables are sturdy, clean, free from crumbs and chewing gum?

  Yes

  No

  N/A

• Chairs are in full working order, clean, free from crumbs and chewing gum?

  Yes

  No

  N/A

• Plants are well kept?

  Yes

  No

  N/A

• Window ledges are free from dust and plant debris?

  Yes

  No

  N/A

• Banquette seating is clean, including down the back?

  Yes

  No

  N/A

• Busser stand is fully stocked, clean and well presented?

  Yes

  No

  N/A

• Cutlery trays clean?

  Yes

  No

  N/A

• Are highchairs clean and undamaged?

  Yes

  No

  N/A

• Is expo clean and clutter free including hand sanitiser and ticket spikes?

  Yes

  No

  N/A

• Are all wine and spirit buckets clean and in good condition?

  Yes

  No

  N/A

• Cutlery is polished, salt and pepper shakers are clean and full?

  Yes

  No

  N/A

• Kitchen pass is tidy including the front?

  Yes

  No

  N/A

• Tv's and photo frames are clean and dust free?

  Yes

  No

  N/A

• Lift is clean, smudge free and fully functional?

  Yes

  No

  N/A

• Ropes and poles are clean and sturdy

  Yes

  No

  N/A

• Menus are clean and well presented, facing the way the guest enters the room (Full Venue)

  Yes

  No

  N/A

Ground Floor Lanes

• Are all lanes clean and well oiled? Including gutters?

  Yes

  No

  N/A

• Balls and ball returns clean and free from debris?

  Yes

  No

  N/A

• Are all stickers intact, without letters missing?

  Yes

  No

  N/A

• Are tables and seats clean and secure?

  Yes

  No

  N/A

Main Bar Area

• All tables and chairs are clean, sturdy and chewing gum free?

  Yes

  No

  N/A

• Booths clean including under-lit steps

  Yes

  No

  N/A

• Busser stand is clean and fully stocked?

  Yes

  No

  N/A

• Trays are clean and in full working order

  Yes

  No

  N/A

• Posters are up to date with the correct information

  Yes

  No

  N/A

• Stage is clean and tidy, including the runway?

  Yes

  No

  N/A

• Light bulbs are all working, clean and dust free?

  Yes

  No

  N/A

• Trophy cabinet is clean and dust free

  Yes

  No

  N/A

• Wet floor signs are clean and available (Full Venue)

  Yes

  No

  N/A

• Fire extinguishers are all clean and untampered (Full Venue)

  Yes

  No

  N/A

• Pool tables are clean and functional, including equipment

  Yes

  No

  N/A

• Menus are clean and well presented, facing the way the guest enters the room (Full Venue)

  Yes

  No

  N/A

• Tills and PDQ are clean and functional

  Yes

  No

  N/A

• Front of the bar is clean and dust free

  Yes

  No

  N/A

• Is the correct colour cleaning equipment being used in all areas (Full Venue)

  Yes

  No

  N/A

Staircases

• Staircases are clean and tidy with nothing stored underneath

  Yes

  No

  N/A

• Lights are all in working order and dust free

  Yes

  No

  N/A

• Bannisters are sturdy and clean

  Yes

  No

  N/A

BOH Areas

• Behind the lanes are swept and free of clutter

  Yes

  No

  N/A

• Boiler Room is clean and tidy

  Yes

  No

  N/A

• Chemical Cupboard is closed, organised, and readily equipped for toilet attendants

  Yes

  No

  N/A

• Maintenance cupboard is clean and tidy

  Yes

  No

  N/A

• Staff room is clean and tidy, ironing board, iron and microwave are clean and fully functional

  Yes

  No

  N/A

• Store room is clean and organised

  Yes

  No

  N/A

• Comms room is clean and organised

  Yes

  No

  N/A

Mezzanine & Spare Room

• DJ booth is clean and tidy

  Yes

  No

  N/A

• Ping Pong tables are clean and fully functional, including equipment

  Yes

  No

  N/A

• Menus are clean and well presented, facing the way the guest enters the room (Full Venue)

  Yes

  No

  N/A

• TV's are dust free and functional

  Yes

  No

  N/A

• Couches are clean

  Yes

  No

  N/A

• Tables are sturdy, clean, free from crumbs and chewing gum?

  Yes

  No

  N/A

• Chairs are in full working order, clean, free from crumbs and chewing gum?

  Yes

  No

  N/A

• Are all lanes clean and well oiled? Including gutters?

  Yes

  No

  N/A

• Balls and ball returns clean and free from debris?

  Yes

  No

  N/A

• Are all stickers intact, without letters missing?

  Yes

  No

  N/A

Rocco's Games Room

• Busser stand is clean and full stocked

  Yes

  No

  N/A

• Tills and PDQ are clean and functional

  Yes

  No

  N/A

• Are all stickers intact?

  Yes

  No

  N/A

• Tables are sturdy, clean, free from crumbs and chewing gum?

  Yes

  No

  N/A

• Chairs are sturdy, clean, free from crumbs and chewing gum?

  Yes

  No

  N/A

• Ping Pong tables are clean and fully functional, including equipment

  Yes

  No

  N/A

• Pool tables are clean and functional, including equipment

  Yes

  No

  N/A

• Shuffleboard clean and functional

  Yes

  No

  N/A

• Karaoke room clean and in full working order

  Yes

  No

  N/A

• Front of the bar is clean and dust free

  Yes

  No

  N/A

• Menus are clean and well presented, facing the way the guest enters the room (Full Venue)

  Yes

  No

  N/A

• Posters are up to date with the correct information

  Yes

  No

  N/A

• Lights are all in working order and dust free

  Yes

  No

  N/A

• Windows and window ledges are clean

  Yes

  No

  N/A

• Tv's and photo frames are clean and dust free?

  Yes

  No

  N/A

• Wet floor signs are clean and available (Full Venue)

  Yes

  No

  N/A

• Trays are clean and in full working order

  Yes

  No

  N/A

• Poster frames are dust free with up to date posters

  Yes

  No

  N/A

The Roof

• Flags are clean, without weeds or cracks

  Yes

  No

  N/A

• Slates around the edges are free from weeds and rubbish

  Yes

  No

  N/A

• Tables are clean, intact and free from chewing gum

  Yes

  No

  N/A

• Lights are all working and fully functional

  Yes

  No

  N/A

• All blackboards have relevant information

  Yes

  No

  N/A

• Astroturf is clean without any bumps?

  Yes

  No

  N/A

• Are the shelves in the barback room tidy and clutter free?

  Yes

  No

  N/A

• Are ash trays clean?

  Yes

  No

  N/A

• Are tables clean and lined up correctly?

  Yes

  No

  N/A

• Is the host desk clean and clutter free?

  Yes

  No

  N/A

Trail App

• Current days DD has been completed and checked by management?

  Yes

  No

  N/A

• No missed tasked for current month ?

  Yes

  No

  N/A

Fire, Health & Safety Manual Handling, Licensing & Security

• Have all the previous months action points been actioned? (check last month report) <br>

  Yes

  No

  N/A

• Are all the first aid boxes full?

  Yes

  No

  N/A

• Does the unit have a minimum of 4 first aiders? (List all first aiders)

  Yes

  No

  N/A

• Are internal & external escape routes free from obstruction & do all fire doors open freely? (Walkaround with MOD & check)<br>

  Yes

  No

  N/A

• Are all fire extinguishers & emergency lights free from obstruction and are all fire points covered with guards?

  Yes

  No

  N/A

• Are all the FOH fire extinguishers full including signage & is the service test in date?

  Yes

  No

  N/A

• Is there a high visibility jacket near the access fire panel?

  Yes

  No

  N/A

• Is there a fully completed daily staff list for all departments located next to the fire panel?

  Yes

  No

  N/A

• Are all public & staff areas well maintained & free from slips, trips and falls?

  Yes

  No

  N/A

• Is the fire evacuation procedure displayed near the fire panel, alongside a plan of all fire zones

  Yes

  No

  N/A

• Are cleaning chemical available for use, labelled correctly, stored correctly in the chemical cupboard & COSHH sheets to hand?

  Yes

  No

  N/A

• Is there PPE available for the bar & kitchen?<br>

  Yes

  No

  N/A

• Is the colour coded cleaning equipment being correctly in all departments? (RED - TOILETS / BLUE - KITCHEN / FOH - GREEN)<br>

  Yes

  No

  N/A

• Is the premises license, public liability insurance and tip procedure displayed at the front and the back of the venue?

  Yes

  No

  N/A

• Is the door to the plant room locked and secure with a warning sign displayed? <br>

  Yes

  No

  N/A

• Does the MOD know how to complete a fire alarm test?

  Yes

  No

  N/A

• Does unit have Fire Evacuation Procedure in place and staff trained on it?

  Yes

  No

  N/A

• Does the MOD know how to test the emergency lighting?<br>

  Yes

  No

  N/A

• Are all waste areas free from debris and do all bins contain the correct waste?

  Yes

  No

  N/A

• Does the gas interlock system, lift shut off, and music shut off work with the fire alarm?

  Yes

  No

  N/A

Training & Core Values

• Can the MOD explain the Pins concept well, and has a full understanding of current campaigns?

  Yes

  No

  N/A

• Ask any member of staff a question from our core manual.

  Yes

  No

  N/A

• Ask a bartender food spec question?

  Yes

  No

  N/A

• Ask a server liquor spec question?

  Yes

  No

  N/A

Pest Control

• Are ALL traps baited and hidden away?

  Yes

  No

  N/A

• Are all the FOH & BOH areas free for any signs of infestation? <br>

  Yes

  No

  N/A

• Check pest control log - have any points raised by last visit been actioned?

  Yes

  No

  N/A

• Is the unit following the pest control walk-round and completing daily reports (ask MOD to talk through the procedure)?

  Yes

  No

  N/A

Compliance

• Does the manager on duty know how to fill out an accident report form?

  Yes

  No

  N/A

• Is there an allergen matrix present in all of the busser stands?

  Yes

  No

  N/A

• Is CPL up to date for all employees?

  Yes

  No

  N/A

• Is Alert65 up to date with no outstanding maintenance works or checks?

  Yes

  No

  N/A

Maintenance & General Attention Detail

• Have the cleaners been checked out following the cleaners checklist and all tasks completed to standard?

  Yes

  No

  N/A

• Are flowers/plants/trees free from dust and debris and in good condition?

  Yes

  No

  N/A

• All light bulbs, light fittings and chandeliers fully working and are all lights directly above the tables?

  Yes

  No

  N/A

• Are all windows clean inside and out?<br>Are all picture frames & mirrors & glass cabinets free from smears and dust free?

  Yes

  No

  N/A

• Are all staff rooms clean and tidy, and nothing is stored on the floor?

  Yes

  No

  N/A

• Is the boiler room clean and tidy?

  Yes

  No

  N/A

• Are there any other noticeable maintenance issues that need to be dealt with? (Detail below)

Staff Engagement Board

• Is the Health and Safety poster displayed back of house and complete?

  Yes

  No

  N/A

• Is the Fire Evacuation procedure and location available and fully up to date with correct location?

  Yes

  No

  N/A

• Is the Hospitality Action Employee Assistance Program poster displayed on the notice board?

  Yes

  No

  N/A

• Is there a up to date First Aid poster with relevant names on?

  Yes

  No

  N/A

• Are the current and following weeks rotas displayed?

  Yes

  No

  N/A

• Is there a list of any planned compulsory and non compulsory training?

  Yes

  No

  N/A

General

• Inspect 8 random chairs. Clean and in good condition ?

  Yes

  No

  N/A

• Seating upholstery/leather is clean and in good condition?

  Yes

  No

  N/A

• Have all tables been cleaned to a high standard, including base of table?

  Yes

  No

  N/A

• All tables are aligned with lights above them?

  Yes

  No

  N/A

• All tables are free from chewing gum ?

  Yes

  No

  N/A

• All tables are free from wobbles and damage?

  Yes

  No

  N/A

• All tables are set to correct unit SPEC?

  Yes

  No

  N/A

• All cabinets/displays clean?

  Yes

  No

  N/A

• Are the back of booth seating clean?

  Yes

  No

  N/A

• High Chairs clean, undamaged and ready for service ?

  Yes

  No

  N/A

• All ropes and poles clean and ready for service?

  Yes

  No

  N/A

• Ice buckets are clean and in good condition ?

  Yes

  No

  N/A

• All picture frames are dust free ?

  Yes

  No

  N/A

• Are the reserved signs all clean and dust free?

  Yes

  No

  N/A

• Are Vents in the restaurant dust free?

  Yes

  No

  N/A

• Air-con filters dust free and free from damage?

  Yes

  No

  N/A

• Are all shelves high and low dust free?

  Yes

  No

  N/A

• All handrails clean and not sticky ?

  Yes

  No

  N/A

• Any metal work is dust free?

  Yes

  No

  N/A

• All Spot Sweep are clean and in good condition?

  Yes

  No

  N/A

LI-T-MUS

• All lightbulbs are working?

  Yes

  No

  N/A

• All lightbulbs are correct spec, with no LED's or bright white lights?

  Yes

  No

  N/A

• All Chandeliers are cob-web free, no damaged fittings?

  Yes

  No

  N/A

• Over table lights are dust free and set to appropriate height ?

  Yes

  No

  N/A

• All speakers are working and set to appropriate level for time of day/trade levels?

  Yes

  No

  N/A

• All light fittings are secure and free from damaged ?

  Yes

  No

  N/A

• Temperature of unit feels comfortable/unnoticeable ?

  Yes

  No

  N/A

• Air-Con units and heaters are fully functional ?

  Yes

  No

  N/A

OVERVIEW

• Has the safe been counted? Are there any variances?

  Yes

  No

  N/A

• Has the manager on duty completed trail for that day?

  Yes

  No

  N/A

• Have Trail tasks been completed for that week including Fire Alarm Test, Emergency Lighting Test.

  Yes

  No

  N/A

• Has a 6 month fire drill been carried out with all of the team?

  Yes

  No

  N/A

• Is there clear evidence that Management meeting are being carried out weekly?

  Yes

  No

  N/A

• The Unit was prepared for Health Check inspection?

  Yes

  No

  N/A

• MOD is consistently present on floor?

  Yes

  No

  N/A

• MOD conducted an engaging and relevant pre-shift?

  Yes

  No

  N/A

• MOD seemed in control of shop window and litmus

  Yes

  No

  N/A

• Manager and staff are in appropriate attire and uniform?

  Yes

  No

  N/A

• Guests were being seated and taken to activities efficiently and to company standard?

  Yes

  No

  N/A

• Up-selling techniques are apparent during service?

  Yes

  No

  N/A

• Any training being undertaken is to company standard and seem effective?

  Yes

  No

  N/A

• Place order for three different BEV products ? Served to SPEC ?

  Yes

  No

  N/A

• Place order for three different FOOD products? Served to SPEC?

  Yes

  No

  N/A

• Place order for three differs LIQ products? Served to SPEC ?

  Yes

  No

  N/A

TEAM MEMBER

• Is the host knowledgable on our current offerings and can confidently use Collins?

  Yes

  No

  N/A

• Does the host know how to answer the phone correctly?

  Yes

  No

  N/A

• Place an order, was the server knowledgable and did they upsell?

  Yes

  No

  N/A

• All servers on their marks?

  Yes

  No

  N/A

• Team Member can list all the Staff Non-Negotiable?

  Yes

  No

  N/A

• Current Incentives are known by Team members ?

  Yes

  No

  N/A

• Ask server three food SPEC questions ? <br>

  Yes

  No

  N/A

• Ask server three cocktail SPEC questions?

  Yes

  No

  N/A

• Ask server kitchen ticket times ?

  Yes

  No

  N/A

• Does the server know the allergen procedure and are allergen matrix readily available?

  Yes

  No

  N/A