Information
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Site conducted
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Audit Title
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Site
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Prepared by
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MOD
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Conducted on
Venue Walk Around
OUTSIDE AREA
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All bins have been put away and bin room is clean and free from debris?
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Are all windows and doors clean, free from marks with no rubbish on the ledges?
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Are all access areas free from potential hazards for slips, trips, or falls?
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Are the pavement flags clean with no green moss?
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Does the menu box contain an up to date menu?
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Is A-board and Poster frames displayed with up to date information
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Is entrance area free from cigarette butts? Are all cigarette bins clean and empty?
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Drainage areas well maintained, no litter or damage?
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All outdoor lighting is fully functional , inclding unit branded signage light ?
Reception & Toilets
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Fire doors open freely and area is free from potential hazards for slips, trips, or falls?
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Underneath the stairs are clear and free from rubbish?
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Is the floor behind the host desk clean and clutter free?
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Plant room is clear and tidy?
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Picture frames are dust free and without cracks?
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Light bulbs are all in working order and dust free?
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All hand dryers are clean and in full working order?
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Sinks are clean, equipped with full soap dispensers and with taps in full working order?
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Poster frames are dust free with up to date posters
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Toilet roll holders and paper towel dispensers are fully stocked and in good working condition?
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Are all toilet seats in good condition and not loose?
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Toilet brushes present in all cubicles?
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All cubical doors lock and are equipped with coat hooks
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Sanitary bins are clean and oderless
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Easy access toilet is clean with a working alarm - (Does the host on duty know the procedure for this)
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Is the baby change clean and functional?
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Are all surfaces clean and dust free?
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Tills and PDQ are clean and functional
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Bowling cards and flyers present?
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Bowling shoes are clean and spray available?
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Cupboards are clean and free from clutter?
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Bowling Bag display and Photo-booth are clean and dust free?
Lobby Area
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Tills and PDQ are clean and functional
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Is expo fully set with pizza cutters correctly labelled?
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Are sauce bottles clean with date labels, and stored in the walk in fridge?
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Tables are sturdy, clean, free from crumbs and chewing gum?
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Chairs are in full working order, clean, free from crumbs and chewing gum?
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Plants are well kept?
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Window ledges are free from dust and plant debris?
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Banquette seating is clean, including down the back?
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Busser stand is fully stocked, clean and well presented?
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Cutlery trays clean?
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Are highchairs clean and undamaged?
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Is expo clean and clutter free including hand sanitiser and ticket spikes?
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Are all wine and spirit buckets clean and in good condition?
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Cutlery is polished, salt and pepper shakers are clean and full?
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Kitchen pass is tidy including the front?
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Tv's and photo frames are clean and dust free?
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Lift is clean, smudge free and fully functional?
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Ropes and poles are clean and sturdy
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Menus are clean and well presented, facing the way the guest enters the room (Full Venue)
Ground Floor Lanes
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Are all lanes clean and well oiled? Including gutters?
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Balls and ball returns clean and free from debris?
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Are all stickers intact, without letters missing?
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Are tables and seats clean and secure?
Main Bar Area
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All tables and chairs are clean, sturdy and chewing gum free?
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Booths clean including under-lit steps
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Busser stand is clean and fully stocked?
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Trays are clean and in full working order
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Posters are up to date with the correct information
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Stage is clean and tidy, including the runway?
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Light bulbs are all working, clean and dust free?
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Trophy cabinet is clean and dust free
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Wet floor signs are clean and available (Full Venue)
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Fire extinguishers are all clean and untampered (Full Venue)
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Pool tables are clean and functional, including equipment
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Menus are clean and well presented, facing the way the guest enters the room (Full Venue)
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Tills and PDQ are clean and functional
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Front of the bar is clean and dust free
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Is the correct colour cleaning equipment being used in all areas (Full Venue)
Staircases
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Staircases are clean and tidy with nothing stored underneath
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Lights are all in working order and dust free
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Bannisters are sturdy and clean
BOH Areas
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Behind the lanes are swept and free of clutter
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Boiler Room is clean and tidy
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Chemical Cupboard is closed, organised, and readily equipped for toilet attendants
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Maintenance cupboard is clean and tidy
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Staff room is clean and tidy, ironing board, iron and microwave are clean and fully functional
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Store room is clean and organised
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Comms room is clean and organised
Mezzanine & Spare Room
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DJ booth is clean and tidy
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Ping Pong tables are clean and fully functional, including equipment
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Menus are clean and well presented, facing the way the guest enters the room (Full Venue)
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TV's are dust free and functional
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Couches are clean
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Tables are sturdy, clean, free from crumbs and chewing gum?
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Chairs are in full working order, clean, free from crumbs and chewing gum?
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Are all lanes clean and well oiled? Including gutters?
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Balls and ball returns clean and free from debris?
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Are all stickers intact, without letters missing?
Rocco's Games Room
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Busser stand is clean and full stocked
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Tills and PDQ are clean and functional
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Are all stickers intact?
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Tables are sturdy, clean, free from crumbs and chewing gum?
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Chairs are sturdy, clean, free from crumbs and chewing gum?
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Ping Pong tables are clean and fully functional, including equipment
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Pool tables are clean and functional, including equipment
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Shuffleboard clean and functional
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Karaoke room clean and in full working order
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Front of the bar is clean and dust free
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Menus are clean and well presented, facing the way the guest enters the room (Full Venue)
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Posters are up to date with the correct information
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Lights are all in working order and dust free
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Windows and window ledges are clean
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Tv's and photo frames are clean and dust free?
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Wet floor signs are clean and available (Full Venue)
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Trays are clean and in full working order
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Poster frames are dust free with up to date posters
The Roof
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Flags are clean, without weeds or cracks
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Slates around the edges are free from weeds and rubbish
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Tables are clean, intact and free from chewing gum
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Lights are all working and fully functional
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All blackboards have relevant information
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Astroturf is clean without any bumps?
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Are the shelves in the barback room tidy and clutter free?
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Are ash trays clean?
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Are tables clean and lined up correctly?
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Is the host desk clean and clutter free?
Trail App
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Current days DD has been completed and checked by management?
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No missed tasked for current month ?
Management
Fire, Health & Safety Manual Handling, Licensing & Security
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Have all the previous months action points been actioned? (check last month report) <br>
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Are all the first aid boxes full?
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Does the unit have a minimum of 4 first aiders? (List all first aiders)
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Are internal & external escape routes free from obstruction & do all fire doors open freely? (Walkaround with MOD & check)<br>
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Are all fire extinguishers & emergency lights free from obstruction and are all fire points covered with guards?
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Are all the FOH fire extinguishers full including signage & is the service test in date?
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Is there a high visibility jacket near the access fire panel?
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Is there a fully completed daily staff list for all departments located next to the fire panel?
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Are all public & staff areas well maintained & free from slips, trips and falls?
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Is the fire evacuation procedure displayed near the fire panel, alongside a plan of all fire zones
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Are cleaning chemical available for use, labelled correctly, stored correctly in the chemical cupboard & COSHH sheets to hand?
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Is there PPE available for the bar & kitchen?<br>
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Is the colour coded cleaning equipment being correctly in all departments? (RED - TOILETS / BLUE - KITCHEN / FOH - GREEN)<br>
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Is the premises license, public liability insurance and tip procedure displayed at the front and the back of the venue?
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Is the door to the plant room locked and secure with a warning sign displayed? <br>
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Does the MOD know how to complete a fire alarm test?
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Does unit have Fire Evacuation Procedure in place and staff trained on it?
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Does the MOD know how to test the emergency lighting?<br>
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Are all waste areas free from debris and do all bins contain the correct waste?
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Does the gas interlock system, lift shut off, and music shut off work with the fire alarm?
Training & Core Values
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Can the MOD explain the Pins concept well, and has a full understanding of current campaigns?
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Ask any member of staff a question from our core manual.
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Ask a bartender food spec question?
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Ask a server liquor spec question?
Pest Control
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Are ALL traps baited and hidden away?
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Are all the FOH & BOH areas free for any signs of infestation? <br>
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Check pest control log - have any points raised by last visit been actioned?
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Is the unit following the pest control walk-round and completing daily reports (ask MOD to talk through the procedure)?
Compliance
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Does the manager on duty know how to fill out an accident report form?
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Is there an allergen matrix present in all of the busser stands?
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Is CPL up to date for all employees?
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Is Alert65 up to date with no outstanding maintenance works or checks?
Maintenance & General Attention Detail
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Have the cleaners been checked out following the cleaners checklist and all tasks completed to standard?
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Are flowers/plants/trees free from dust and debris and in good condition?
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All light bulbs, light fittings and chandeliers fully working and are all lights directly above the tables?
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Are all windows clean inside and out?<br>Are all picture frames & mirrors & glass cabinets free from smears and dust free?
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Are all staff rooms clean and tidy, and nothing is stored on the floor?
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Is the boiler room clean and tidy?
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Are there any other noticeable maintenance issues that need to be dealt with? (Detail below)
Staff Engagement Board
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Is the Health and Safety poster displayed back of house and complete?
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Is the Fire Evacuation procedure and location available and fully up to date with correct location?
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Is the Hospitality Action Employee Assistance Program poster displayed on the notice board?
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Is there a up to date First Aid poster with relevant names on?
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Are the current and following weeks rotas displayed?
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Is there a list of any planned compulsory and non compulsory training?
Floor and Litmus
General
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Inspect 8 random chairs. Clean and in good condition ?
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Seating upholstery/leather is clean and in good condition?
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Have all tables been cleaned to a high standard, including base of table?
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All tables are aligned with lights above them?
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All tables are free from chewing gum ?
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All tables are free from wobbles and damage?
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All tables are set to correct unit SPEC?
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All cabinets/displays clean?
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Are the back of booth seating clean?
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High Chairs clean, undamaged and ready for service ?
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All ropes and poles clean and ready for service?
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Ice buckets are clean and in good condition ?
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All picture frames are dust free ?
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Are the reserved signs all clean and dust free?
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Are Vents in the restaurant dust free?
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Air-con filters dust free and free from damage?
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Are all shelves high and low dust free?
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All handrails clean and not sticky ?
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Any metal work is dust free?
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All Spot Sweep are clean and in good condition?
LI-T-MUS
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All lightbulbs are working?
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All lightbulbs are correct spec, with no LED's or bright white lights?
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All Chandeliers are cob-web free, no damaged fittings?
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Over table lights are dust free and set to appropriate height ?
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All speakers are working and set to appropriate level for time of day/trade levels?
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All light fittings are secure and free from damaged ?
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Temperature of unit feels comfortable/unnoticeable ?
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Air-Con units and heaters are fully functional ?
The Shift
OVERVIEW
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Has the safe been counted? Are there any variances?
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Has the manager on duty completed trail for that day?
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Have Trail tasks been completed for that week including Fire Alarm Test, Emergency Lighting Test.
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Has a 6 month fire drill been carried out with all of the team?
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Is there clear evidence that Management meeting are being carried out weekly?
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The Unit was prepared for Health Check inspection?
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MOD is consistently present on floor?
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MOD conducted an engaging and relevant pre-shift?
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MOD seemed in control of shop window and litmus
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Manager and staff are in appropriate attire and uniform?
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Guests were being seated and taken to activities efficiently and to company standard?
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Up-selling techniques are apparent during service?
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Any training being undertaken is to company standard and seem effective?
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Place order for three different BEV products ? Served to SPEC ?
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Place order for three different FOOD products? Served to SPEC?
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Place order for three differs LIQ products? Served to SPEC ?
TEAM MEMBER
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Is the host knowledgable on our current offerings and can confidently use Collins?
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Does the host know how to answer the phone correctly?
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Place an order, was the server knowledgable and did they upsell?
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All servers on their marks?
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Team Member can list all the Staff Non-Negotiable?
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Current Incentives are known by Team members ?
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Ask server three food SPEC questions ? <br>
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Ask server three cocktail SPEC questions?
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Ask server kitchen ticket times ?
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Does the server know the allergen procedure and are allergen matrix readily available?