ETA

  • Was the customer given a ETA via phone the day before ?

  • Did the customer speak to the engineer or have a message left about there visit ?

  • Did the customer receive a text message with there ETA ?

  • Was there any issues with the customers ETA ?

Introductions

  • Did the engineer introduce himself / herself and show there ID badge ?

  • Did the engineer confirm all the job details before starting any work ?

  • Did the engineer wear over shoes when entering the house / Flat ?

  • Did engineer go over all the work he/she was about to carry out ?

Install details

  • What was the signal strength on the STB ?

  • Was the latest software downloaded on to all STB's ?

Cabling

  • Was all phone lines run to a acceptable standard ?

  • Is all twin cable run correctly ?

Health and safety

  • Is a eyebolt hole present ?

  • What section ladder was used ?

Damage awareness

  • Was all holes sealed with blast plates ?

  • Was all rubbish removed by engineer ?

Customer satisfaction

  • Was customer happy with what work the engineer carried out ?

  • Did the customer sign the MFT device?

  • Did the customer receive a seg 30 booklet and contact number ?

Comments

Photos of install / Service

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TM Signature

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