POD 1 Quality Check

• Job Number

• Customer Surname

• Engineer Tech Number

• Conducted on

  Date

• Completed by

• Location
  Address

ETA

• Was the customer given a ETA via phone the day before ?

  Yes

  No

  N/A

• Did the customer speak to the engineer or have a message left about there visit ?

  Yes

  No

  N/A

• Did the customer receive a text message with there ETA ?

  Yes

  No

  N/A

• Was there any issues with the customers ETA ?

  Yes

  No

  N/A

Introductions

• Did the engineer introduce himself / herself and show there ID badge ?

  Yes

  No

  N/A

• Did the engineer confirm all the job details before starting any work ?

  Yes

  No

  N/A

• Did the engineer wear over shoes when entering the house / Flat ?

  Yes

  No

  N/A

• Did engineer go over all the work he/she was about to carry out ?

  Yes

  No

  N/A

Install details

• What was the signal strength on the STB ?

  low

  medium

  high

  NSS

• Was the latest software downloaded on to all STB's ?

  Yes

  No

  N/A

Cabling

• Was all phone lines run to a acceptable standard ?

  Yes

  No

  N/A

• Is all twin cable run correctly ?

  Yes

  No

  N/A

Health and safety

• Is a eyebolt hole present ?

  Yes

  No

  N/A

• What section ladder was used ?

  single section

  double section

  triple section

Damage awareness

• Was all holes sealed with blast plates ?

  Yes

  No

  N/A

• Was all rubbish removed by engineer ?

  Yes

  No

  N/A

Customer satisfaction

• Was customer happy with what work the engineer carried out ?

  Yes

  No

  N/A

• Did the customer sign the MFT device?<br>

  Yes

  No

  N/A

• Did the customer receive a seg 30 booklet and contact number ?

  Yes

  No

  N/A

Comments

Photos of install / Service

• Add media

  Media

TM Signature

• Add signature

  Sign