Sections Completed

  • Check list handling

  • A - Particular Book (diisi BOS/GL/FM H-1) dan Daily Breafing

  • B - Duty Check List

  • C - VIP/CIP Handling Check List

  • Quality assurance

  • D - PSA (People and Process)

  • E - Sky Priority SCP 2 (Premises)

  • F - Departure Lounge

Section A - Particular Book (diisi BOS/FM/GL H-1) Has it been done in accordance to the list below?

Particular Book

  • VIP/CIP Handling, Special Handling Request, Irregularities Handling)

  • Update information from Email, Whatsapp, etc

  • Check for Flight Booking Position (more attention to First Class and Business Class)

  • Check update information from PIN, HIN and RIN

Briefing (Max. 30 minutes)

  • Opening pray

  • Morning Greetings

  • Update for today's handling (based on particular and email)

  • Update new regulations (PIN, HIN, RIN)

  • Daily Handling Evaluation

  • Total staff and performance report

  • Working equipment support (Hotline, HT, desk phone, system, etc)

  • Sharing season

  • Question and answer

  • Closing pray and Garuda's greeting

Section B - Duty Check List Has it been done in accordance to the list below?

  • Check particular book

  • Update and do a coordination with unit concern for update information (Email, Whatsapp, etc)

  • Invoice verification
    Limo, lounge, staff, fast track, etc

  • Input Update data on particular book

  • Check BOS report for updating First Class check list and VIP/CIP

  • Please indicate all flight files that have been checked, indicating any abnormalities (include flt#, date, reg and route):

Section C - VIP/CIP Handling Check List Has it been done in accordance to the list below?

Reservations Check

  • Check VIP/CIP Reservation

  • Check Flight detail information
    - Aircraft Registration
    - Booking Position
    - VIP/CIP on board

Assign Passengers Service Assistant (PSA)

  • Plotting PSA for assiting VIP/CIP

Reserve VIP Room at GA LOUNGE

  • Confirm VIP Room at GA LOUNGE to Lounge MoD (Manager on Duty )

  • Check TV conditions

  • Trash Bin conditions

  • Furniture conditions
    - clean and tidy

  • Scent of the VIP Room

  • Reading Material
    - update and tidy

  • Lamp and plant conditions

Make a coordination with Contact Person

  • Arrival time at airport

  • Total group

  • Seat arrangement

  • Car detail
    - type of car
    - colors
    - police no

  • Driver detail
    - name
    - phone no

  • Special Request

  • Boarding preference (late or early boarding)

Coordination with CGKKIGA (Pre Flight)

  • Boarding gate preparation

Coordination with Premium Check In Spv

  • Print out boarding pass
    (The latest update)

  • Prepare baggage tag

  • Baggage photographs

Coordination with CGKKOGA (Operation)

  • Schedule update (on time or delay)

  • Seat/cabin serviceability

  • Aircraft Parking Stand

  • Update info to ramp and crew

  • Special request (meal, boarding preference, etc)

  • ULD no and Loading Positions (for VIP/CIP baggage)

Coordination with CGKKAGA (Aviation Security)

  • Update total baggage and tag no

  • Assisting baggage from check in counter to aircraft (vv)

  • Set up car parking stand for pick up service

Coordination with third party

  • Noted to CIQ and Aviation Security (AP2)

Coordination with CGKBOS (Back Office Staff)

  • Pre Information to outstation by sending an email
    - seat occupied
    - VIP/CIP Group
    - Baggage tag
    - Baggage photograph
    - ULD No
    - Loading position
    - Special request
    - others information

Section - D Passengers Service Assistance (People and Process)

People Is the employee meets 100% of the standard performance ?


  • Hair style

  • Make up

  • Uniform

  • Body care (hand and body scent)

  • Using standard name tag and Sky Team Pin

  • Ideal Body weight (Height - 110)

Knowledge and skill

  • Technical and product knowledge

  • Communication in English

Process Is the process being run 100% according to standard ?

Greeting - opening

  • Use GA's greeting

  • Smile and eyes contact

  • Greeting (Good morning, afternoon, evening, etc)

Assist (how to interact with customers)

  • Asking for ticket and Garuda Miles

  • Profiling pax and documents

  • Welcoming First Class, business Class and Platinum Members to premium check in and inviting to sit at Premium check in

  • Asking for seat preference and other request

  • Accepting or giving the flight documents to pax with both hand

  • Saying pax name while communicating

  • Pointed something politely (using open hand)

  • Ask permission while leaving or coming back to passengers

  • Do confirmation to pax about flight information (flight no, seat no, boarding time, gate, lounge, etc)

  • Accompanied passengers to fast track and lounge (departure)


  • Thank to pax by using their name

  • On stand up position while greeting to pax

  • GA's greeting

  • Smile and eyes contact

Overall attitude and gestures

  • Responsive

  • Friendly and polite (expressions, communication and body language)

Section E - Sky Priority SCP 2 (Premises) Do the following premises is 100% clean, tidy and functional ?

Working area

  • SkyPriority Signage

  • Red Carpet

  • Staff chair

Section F - Departure Lounge (Premises) Do the following premises is 100% clean, tidy and functional ?

Lounge Area and Facilities

  • Internet facility

  • Gardening and Florist

  • Reading Material

  • Lighting

  • Air Conditioner

  • Sofa

  • Desk

  • Reception desk

  • FIDS

  • Watch

  • Trash bin

Food crockery

  • Drinking equipment

  • Eating equipment

Toilet Facilities

  • Toilet equipment (soap, tissue, towel)

  • Air freshener

  • Trash bin

  • Shower

Section F - Arrival Lounge (Premises) Do the following premises is 100% clean, tidy and functional ?

Lounge Area and Facilities

  • Reception Desk

  • Sofa

  • Reading Material

  • Air Condition

  • Trash Bin

  • Lighting

Food crockery

  • Drinking Equipment

Toilet Facilities

  • Toilet equipment (soap, tissue, towel)

  • Air Fresher

  • Trash Bin

  • Shower

Airport Station Checklist Complete

  • Add signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. Any ratings or scores displayed in our Public Library have not been verified by SafetyCulture for accuracy. Users of our platform may provide a rating or score that is incorrect or misleading. You should independently determine whether the template is suitable for your circumstances. You can use our Public Library to search based on criteria such as industry and subject matter. Search results are based on their relevance to your search and other criteria. We may feature checklists based on subject matters we think may be of interest to our customers.