Fiji Airways Boarding Inspection V2.0

Is there a signage at the gate that reflects the Fiji Airways brand?

Are the agents at the gate 50mn prior to departure and welcome call is conducted according to FJ standards

Is the correct flight information displayed on the flight screen?

Are both boarding lanes (Premium and Economy) set up correctly?

Are announcements delivered in accordance to the boarding announcement requirements?

Is the cabin baggage gauge positioned as per requirement?

Were all cabin bags tagged using an FJ cabin bag approved tag including transit customers? (Monitor at the gate)

Were MCO's issued for cabin baggage fees collected at the boarding gate?

Are there sufficient accountable documents, tags, and boarding passes available at the gate?

Are the agents following the FJ steps for boarding including smiling and acknowledging each customer individually?

Are the agents boarding specifically by seat rows having into consideration the A/C type?

Are the agents conducting passport-to-boarding pass checks?

Are the agents facilitating the comfort and convenient boarding of our premium customers?

Is the boarding queue time managed effectively, including our premium customers priority?

Is there an agent on the ramp to assist customers that board through the rear door?

Are agents on the ramp wearing proper PPE?

Are bags for late or no-show customers being located at -15mn as per FJ standards?

At flight departure, are checked-in and boarded customers being reconciled accurately by the agents?

Is the gate supervisor completing the departure report with timings and additional comments?