Title Page

  • Audit Title

  • Conducted on

  • Prepared by

  • Location
  • Flight Number

  • ATD

  • Service Provider

  • Is there a signage at the gate that reflects the Fiji Airways brand?

  • Are the agents at the gate 50mn prior to departure and welcome call is conducted according to FJ standards

  • Is the correct flight information displayed on the flight screen?

  • Are both boarding lanes (Premium and Economy) set up correctly?

  • Are announcements delivered in accordance to the boarding announcement requirements?

  • Is the cabin baggage gauge positioned as per requirement?

  • Were all cabin bags tagged using an FJ cabin bag approved tag including transit customers? (Monitor at the gate)

  • Were MCO's issued for cabin baggage fees collected at the boarding gate?

  • Are there sufficient accountable documents, tags, and boarding passes available at the gate?

  • Are the agents following the FJ steps for boarding including smiling and acknowledging each customer individually?

  • Are the agents boarding specifically by seat rows having into consideration the A/C type?

  • Are the agents conducting passport-to-boarding pass checks?

  • Are the agents facilitating the comfort and convenient boarding of our premium customers?

  • Is the boarding queue time managed effectively, including our premium customers priority?

  • Is there an agent on the ramp to assist customers that board through the rear door?

  • Are agents on the ramp wearing proper PPE?

  • Are bags for late or no-show customers being located at -15mn as per FJ standards?

  • At flight departure, are checked-in and boarded customers being reconciled accurately by the agents?

  • Is the gate supervisor completing the departure report with timings and additional comments?

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