Title Page
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Flight Number
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Handler
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Conducted on
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Prepared by
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Location
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Are there proper signage to informing directing customers to Customs and Baggage Reclaim?
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Are there sufficient health/security/ immigration officers to process all our customer?
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Is the aircraft met by our ground agents upon arrival?
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Are there sufficient wheelchairs available at the gate for WCHR customers?
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Are the mobile stairs docked at the rear door as soon as the engineers give clearance?
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Is there an agent at the bottom of the mobile stairs to lead the first customer?
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Where the cabin cleaners ready for the turaround after the last customers disembarks?
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Are agents smiling and greeting customers as they disembark?
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Are announcements made informing customers of which carousel to collect their bags?
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Is the correct delivery belt displayed on the flight information screens?
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Is the baggage service desk/office open for the arrival flights?
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Are the bags being delivered in accordance with the agreed bag times as follows? First Bag - Priority 15mn / Economy 20mn Last Bag - Priority 25mn / Economy 30mn
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Are all necessary documents, brochures, kits etc for mishandled & damaged baggage information available at the baggage service desk?<br>
