Fiji Airways Boarding Inspection

Is there a signage at the gate that reflects the Fiji Airways brand?

Are the agents at the gate 50mn prior to departure and welcome call is made including the HB policy?

Are the correct flight information displayed on the flight screen?

IS there any express lane for priority customers (Business & Tabua Club Members)?

Are announcements delivered in accordance to the boarding announcement requirements ?

Is the cabin baggage gauge positioned as per requirement?

Are the agents proactively monitoring the cabin bags prior to the commencement of general boarding?

Are the agents charging for all non-compliant cabin bags found at the boarding gate?

Did the agents hold stow all non-compliant bags found at the boarding gate?

Were there any transiting customers with non-compliant cabin bags found at the boarding gate?

Were all cabin bags tagged using a FJ cabin bag approved tag? (Monitor at the gate)

Were MCO's issued for cabin baggage fees collected at the boarding gate?

Are there sufficient accountable documents, tags and boarding pass available at the gate?

Is there are a boarding pass printer accessible at the gate? Is it serviceable?

Are the agents smiling, using eye contact, and acknowledging each customer during boarding?

Are the agents proactively managing the queues prior to boarding using tensa-barriers?

Are the agents boarding specifically by seat rows?

Are the agents conducting passport-to-boarding pass checks?

Are the agents facilitating the comfort and convenient boarding of our priority customers?

Is the Boarding Queue Time managed effectively, especially for our premium customers?

Are repetitive announcements to keep customers updated made during disruptions?

Is there an agent on the ramp to assist customers that board through the rear door?

Are agents on the ramp wearing proper PPE?

Are bags for late or no-show customers removed from the aircraft in time for an on-time departure?

At flight departure, are checked-in and boarded customers being reconciled accurately by agents?

Is the gate closed on time?