Title Page
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Audit Title
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Conducted on
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Prepared by
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Location
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Flight Number
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ATA
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Are there proper signage informing and directing customers to Immigration, Customs and Baggage Reclaim?
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Are there sufficient health / security / immigration officers to process all our customers?
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Is the aircraft met by our ground agents upon arrival?
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Are there sufficient wheelchairs available at the gate for all booked WCHR customers?
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Are the mobile stairs docked at the rear door as soon as the engineers give clearance?
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Is there an agent at the bottom of the mobile stairs to lead the first customer?
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Were the cabin cleaners ready for the turnaround after the last passenger disembarked?
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Are the agents smiling and greeting customers as they disembark?
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Are announcements made informing customers which carousel to collect their bags?
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Is the correct delivery belt displayed on the flight information screens?
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Is the baggage service desk / agent available for the arrival flight?
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Are the bags being delivered in accordance with the agreed bag times as follows: First Bag - Priority 15mn / Economy 20mn Last Bag - Priority 25mn / Economy 30mn
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Are all necessary documents, brochures, kits, etc, for mishandled and damaged baggage information available at the baggage service desk?
