Title Page
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Flight Number
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Handler
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Conducted on
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Prepared by
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Location
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Is there any DG signage on the desk?
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Pre Check-in briefieng conducted covering special requirements / VIP / PRM / Deportees?
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Are queues managed effectively using proper tensa-barriers where applicable?
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Is the service desk manned at all times whilst check-in is open for FJ flights?
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Are the queue times managed effectively during check-in? - Economy Class: max 20 mn - Business Class: max 10 mn
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Are all ground agents wearing the Fiji Airways uniform in accordance with company uniform standards?
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Are agents promoting ELR / Quiet Zone / J Class Upgrades?
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Are customers being made aware of all relevant Fiji Airways policies with regards to passports / ID / Visa/ valid ticket and other necessary documents?
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Are agents weighing ALL the cabin bags to assess that is within the allowable weight (7kg)?
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Are agents using the gauge to inspect the size of ALL cabin bags?
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Are MCO's being issued at the check-in counter for excess collected as a consequence of a cabin bag being non-compliant?
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Are all compliant HB tagged at the end of the check in process?
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Are ground agents knowledgeable about the Fiji Airways product, Tabua Club benefits and allowances?
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Do ground agents re-confirm details to customers at the end of their check-in transaction?
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Do all ground agents complete satisfactorily the "Welcome at Check-In" procedures (4=basic steps)?
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Was check in closed -60mn prior to departure as per FJ policy?
