Fiji Airways Boarding Inspection

Is there a signage at the gate that reflects the Fiji Airways brand?

Are the agents at the gate 50mn prior to departure and welcome call is performed according to FJ standards?

Is the correct flight information displayed on the flight screen?

Are both boarding lanes (Premium and Economy) set up correctly?

Are announcements delivered in accordance to the GOM requirements ?

Is there a cabin baggage gauge positioned as required by the GOM?

Were all cabin bags tagged using a FJ cabin bag approved tag including transit customers? (Monitor at the gate)

Are MCO's being issued for cabin baggage fees collected at the boarding gate?

Are there sufficient accountable documents, tags and boarding pass available at the gate?

Are the agents following the FJ steps for boarding including smiling and acknowledging each customer?

Are the agents boarding specifically by seat rows having into consideration the A/C type?

Are the agents conducting passport-to boarding pass checks?

Are the agents facilitating the comfort and convenient boarding of our premium customers?

Is there an agent on the ramp to assist customers that board via airstairs?

Are agents on the ramp wearing proper PPE?

Are bags for late or no-show customers being located at -15mn as per FJ standards?

At flight departure, do the agents accuratley reoncile passengers on-board?

Is the sales report envelope placed in the OCS bag?

Is the departure report completed with timings and additional comments?