Title Page

  • Flight Number

  • Handler

  • Conducted on

  • Prepared by

  • Location
  • Is there a signage at the gate that reflects the Fiji Airways brand?

  • Are the agents at the gate 50mn prior to departure and welcome call is performed according to FJ standards?

  • Is the correct flight information displayed on the flight screen?

  • Are both boarding lanes (Premium and Economy) set up correctly?

  • Are announcements delivered in accordance to the GOM requirements ?

  • Is there a cabin baggage gauge positioned as required by the GOM?

  • Were all cabin bags tagged using a FJ cabin bag approved tag including transit customers? (Monitor at the gate)

  • Are MCO's being issued for cabin baggage fees collected at the boarding gate?

  • Are there sufficient accountable documents, tags and boarding pass available at the gate?

  • Are the agents following the FJ steps for boarding including smiling and acknowledging each customer?

  • Are the agents boarding specifically by seat rows having into consideration the A/C type?

  • Are the agents conducting passport-to boarding pass checks?

  • Are the agents facilitating the comfort and convenient boarding of our premium customers?

  • Is there an agent on the ramp to assist customers that board via airstairs?

  • Are agents on the ramp wearing proper PPE?

  • Are bags for late or no-show customers being located at -15mn as per FJ standards?

  • At flight departure, do the agents accuratley reoncile passengers on-board?

  • Is the sales report envelope placed in the OCS bag?

  • Is the departure report completed with timings and additional comments?

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