Fiji Airways Arrival Inspection

Are there proper signage to inform or assist our customers upon arrival?

Are there sufficient health/security/immigration officers to process all our customer?

Are the health/security/immigration officers at their counters prior to the customers being at the arrival concourse?

Is the aircraft met by our ground agents upon arrival?

Are there sufficient wheelchairs available at the gate for WCHR customers?

Are the mobile stairs docked at the rear door as soon as the engineers give clearance?

Is there an agent at the bottom of the mobile stairs to lead the first customer?

Did an agent lead the first customer to immigration with the Gen Dec?

Did the cabin cleaners get on using the front door as soon as the last customers disembarks?

Did the cabin crew give clearance to the cabin cleaners as soon as the last 3/4 seats rows cleared?

Are agents smiling and greeting customers as they disembark?

Are announcements made informing customers of which carousel to collect their bags?

Is the correct delivery belt displayed on the flight information screens?

Is the baggage service desk/office open for the arrival flights?

Is the baggage service agent available to assist with mishandled and damaged baggage queries?

Are the bags being delivered in accordance with the agreed bag times as follows?<br>First Bag - Priority 15mn / Economy 20mn<br>Last Bag - Priority 25mn / Economy 30mn

Does the baggage service agent manage all mishandled & damaged effectively, providing the correct contacts to customers?

Did the baggage service ground agent enter information related to the mishandled & damaged

Are all necessary documents, brochures, kits etc for mishandled & damaged baggage information available at the baggage service desk?