PRIDE Review

PRIDE Review (Properties Require Innovation, Determination & Execution)

PRIDE

Financial Performance

Physical Occupancy & Rent Increase Management: Current Occupancy % ______; Date Waitlist Purged? _________; Rent Increases Completed? __________
Rent Collections and Accounts Receivable: Rent collection % _________; Date Late Rent Notices Posted? _____________; Total Outstanding AR? ____________________; Review Delinquency Report.
Recertifications: # of Late Annual Recertifications? ____________; Interim Recertifications Current? ________
Financial Review & Variance Discussion: GPR? ___________; Controllable Expenses?____________; CNOI? _____________; NOI? _______________
Bonus Program Management: Bonuses being paid regularly? ___________; What can be implemented to maximize employee bonus?

Exterior Curb Appeal & Property Appearance: Exterior clean & maintained? _________; Grass trimmed? __________; Trash free? __________; Signage in good condition? _________; Walk property for curb appeal review.
Common Areas & Amenities: Common area amenities, mailboxes, recreation & storage areas clean and in good repair?
Office Exterior & Interior: Building entry clean? _________; Hours posted? ________; Office interior clean, odor free & in good condition? __________
Maintenance Shop: First aid kit current? ___________; PPE? _________; Eye Wash? ________________; Fiberglass ladders only? ____________; Chemical cabinet? _______________; SDS notebook? _____________; Lockout/Tag Out? ______________ Fire Extinguisher? ____________
Capital Improvements & Property Unit Inspection: Discuss Capital Improvements Needed. ______________; Review 5-year capital plan _____________; Date of last property unit inspections by site team? ______________
Rent-Ready Management & Vacant Unit Inspection: Make Ready Board current? _____________ Unit turns timely & checklist utilized? ________________
Work Order Management: # of Outstanding work orders? __________; Work orders closed timely? __________________
Preventative Maintenance (PM) & Building Systems Inspections: Preventive Maintenance current? _________; PM Schedule updated? __________; PM Checklists being utilized? _____________; Building Systems Inspections completed? ______________

Resident Services Partnership: Discuss PRGA implementation __________ BMM Meetings occurring & documented? __________
Partnership Principles: Discuss structures for managing commitments & discuss honoring & keeping commitments.
Employee Education: LMS Training current? ____________; Safety Meetings Occurring? ________________
Employee Development: Discuss Employee Development. (Certifications, Industry Training, etc.)
Staff Planning and Collaboration: Staff Meetings regularly occurring? _____________; PM/MM collaboration & follow-up occurring? __________

One-Site Review & Accounting Month-End (AME): Unresolved alerts on the today page? ____________; AME Completed Timely? ___________; EIV reports reviewed (if applicable)? _____________
Required Postings in Office: Electronic Funds ___________; Fair Housing Poster ____________; RSC ____________; Rent collection ___________; Request for RA __________; Labor Law _________; No Cash __________; Notice of Responsibility _________; Grievance Procedures _____________
Mission Posters: Mission Posters current?
Office Management: Nametags worn? _______; Employee Dress Coded per standards? _______; Voicemail accurate? _________; Outlook signatures correct? _________
Key & Vendor Policy: Key policy implemented? __________; Vendor Policy followed? ________
Service Contracts & Ops Tech: Review service contracts & Ops Tech Compliance

Housing Support Plan & Lease Violations: Discuss HSPs _________; Review Eviction Prevention checklists & collaboration with RS ________; Lease Violations entered into Onesite? ___________
Resident Concern Resolution: Discuss unresolved Resident concerns or grievances.
Resident Events: Community Connect/Community Meeting or Resident Gathering occurring? _________; Newsletters or other resident communications implemented? __________
Reasonable Accommodations Requests (RAR): Discuss outstanding RARs ____________; Review RAR Program and Process.
Emergency Preparedness (CRPP) and Incident Reports: Incident reports completed timely? __________; Discuss CRPP training. ___________; First Responder Resident Listing & Community Resource current? ___________
Partnership with Regulatory Agencies: Annual Regulatory reports completed? ___________ Outstanding Responses to Regulatory Requests ___________?
Community Engagement & Security: Neighborhood Association Engagement? _____________; Police & Fire Liaison? ____________