Title Page
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Colleague Service Temperature Check
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Store Name
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Store Number
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Prepared by
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Conducted on
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Colleague Name
Excellent Service for our Customers
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Attitude<br>Makes eye contact and acknowledges the customer e.g. Smile/Say hello
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Listens to the customer<br>Empathises and personalised service that feels human and natural
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Prioritises and focuses on the customer<br>Doesn't talk to other colleagues during interaction
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Knowledgeable<br>Confident with answering customer queries or finds someone who can
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Proactivity<br>Consistently acknowledges customers and is able to adapt their service based on the type of customer (speedy/speak to me/help me/leave me) and their individual needs
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Spots that a customer needs help and actively helps before the customer asks
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Pride<br>Dressed appropriately and wearing a name badge
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Goodbye<br>A friendly parting comment
Summary
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What did you see that was excellent?
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What could be improved?
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Agreed commitments
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Who?
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When?
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Review 'Mood Hoover'
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Review Store's Service Plan
