Title Page
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Colleague Service Temperature check
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Hemel 2663
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Date
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Claire sweet
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Location
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Personnel
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Attitude- makes I contact and acknowledges the customer e.g smile
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Attitude - listens to customer - empathises and personalises service - feels human and natural
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Priorities and focuses on customer - doesn't talk to other colleagues during interaction
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Knowledgable- confident with answering customer queries or finds someone who can
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Checkout colleagues - Explain brand guarantee
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Proactively- consistently acknowledges customers and is able to adapt their service based on the type of customer and there needs
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Pride - Dressed appropriately and wearing a name badge
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Goodbye - A friendly parting comment