Title Page

  • Colleague name

  • Manager

  • Conducted on

Attitude

  • Make eye contact and acknowledge the customer e.g. smile/say hello

  • Listen to customer - empathises and personalises service that feels human and natural

  • Priorities and focuses on customer - doesn't talk to other colleagues during interaction

Knowledgeable

  • Confident with answering customer queries or finds someone who can

  • Checkouts - Explain Brand Guarantee (if needed) when handing receipt over

Proactivity

  • Consistently acknowledges customers and is able to adapt their service based on the type of Customer and their need

  • Spots that a customer needs help and actively helps before customer asks

Pride

  • Dressed appropriately and wearing a name badge

Goodbye

  • A friendly parting comments

  • What did you see that was excellent?

  • What could be improved?

  • Agreed commitments

  • Celebrate Success

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.