Process Audit

• Restaurant Number

• Restaurant Manager

• Conducted on

  Date

• Prepared by

ADVANCED TRAINING (where applicable)

• AM scheduled correct shifts<br>

  Yes

  No

  N/A

• 4am-1pm Monday to count. (RM scheduled 9-6).
  
  

• By E.O.D. Tuesday writes initial schedule.

• Thursday scheduled for potential second interviews, schedule analysis,Friday Numbers.

• Scheduled to complete food orders (RM reviews before sent).

• Evidence RM is following up on AM.

  Yes

  No

  N/A

• Audits available that were completed on AM by RM.

  Yes

  No

  N/A

TRAINING COORDINATOR

• 2 hours scheduled each week for planning/preparing (Tuesday 3-5) coded as admin.(non production).<br>

  Yes

  No

  N/A

• 10-20 hours per week coded for training (non production).

  Yes

  No

  N/A

• Files put together

  Yes

  No

  N/A

• Master files available (5 workstation files w/calendars, best practices, certifications)

• Employee files up to date (complete calendars, best practices, certifications)

• New hires on New Hire Report Card.

  Yes

  No

  N/A

• Calendar in progress for each new hire posted in visible area/up to date.

  Yes

  No

  N/A

• Schedule shows new trainees are working same shift as TC, with a scheduled trainer.

  Yes

  No

  N/A

• Questionnaire completed/filed on each new trainee after 2 days.

  Yes

  No

  N/A

MONTHLY STATION TRAINING COMPLETED (June: Grill)

• Each employee working position certified for that position.

  Yes

  No

  N/A

• Training plan in place.

  Yes

  No

  N/A

• Certifications are posted on the training chart by TC.

  Yes

  No

  N/A

• Hard copies are in station employee's file.

  Yes

  No

  N/A

FLOOR SUPERVISION

• DMs have completed Floor Supervision Course on each RM. Signed roster of class sent to Linda.

  Yes

  No

  N/A

• Last completed Playbook Audit on RM printed and available for review of feedback on leadership skills).

  Yes

  No

  N/A

• Use of tools and systems.

• Good communication skills (quality, not volume).

• Proper preparation (Walk thru)

• Evidence of prioritizing.

• Delegation.

• Follow up (Workstation Planners).

MANAGER SIGNATURE

• Manager Signature

  Sign