Q4 2018 Sales Visit

• Conducted on

  Date

• Prepared by

• Location
  Address

• Dealer

  Yes

  No

  N/A

• is store leader present?

  Yes

  No

  N/A

• is DM present?

  Yes

  No

  N/A

Sales Performance

CUSTOMER EXPERIENCE

• NPS/SME Results

• CE notes

• CE Practice

  Good

  Fair

  Poor

  N/A

DIGITAL TOOLS

• Current Results MTD for Remo Usage and T-Connect

• Are REMOS ready for use on the floor with MEs?

  Yes

  No

  N/A

• Have all working MEs and leaders logged into T-Connect and become "customer ready?"

  Yes

  No

  N/A

• Can MEs show where to access promotions in T-Connect?

  Yes

  No

  N/A

• Leader Quick Connect Observation or Practice

  Good

  Fair

  Poor

  N/A

• Other Customer Experience notes

GROWTH

• Activation Conversion

• Consumer Voice results

• Apps/Traffic (1.8)

• T4B sales

• Other Growth notes

BTS

• BTS sales

• BTS conversion (1.3)

• Are MEs knowledgeable in all Promotions that drive BTS sales?

  Yes

  No

  N/A

• Apple watch offer
  Samsung watch offer
  Sync up on us
  Tab S4
  Alcatel on us
  

• Do MEs know their store and individual goal around BTS?

  Yes

  No

  N/A

• Do MEs know what BTS inventory is on hand?

  Yes

  No

  N/A

• Do MEs know the BTS plans and pricing?

  Yes

  No

  N/A

• BTS plans:
  $20 with auto pay and voice line
  $25 with voice line
  $60 with no voice line WITH auto pay
  $65 with no voice and no autopay
  T-Mobile ONE Tablet
  Unlimited 4G LTE device data
  Unlimited messaging
  Unlimited 3G Smartphone Mobile Hotspot (up to 512 kbps)
  Optimized video streaming
  Stateside International Unlimited Texting
  Simple Global (up to 128kbps)
  Mobile Without Borders
  Limited domestic data roaming
  All recurring taxes and fees included in MRC

• Do MEs have a strong ship to pitch?

  Yes

  No

  N/A

• Do MEs know how they are paid on BTS products?

  Yes

  No

  N/A

• Signature Demo Pratice

  Good

  Fair

  Poor

  N/A

REVENUE

• Feature Revenue results

• What are the benefits of T-Mo 1 +

  Select HD streaming 20GB of LTE hotspot 2X speeds abroad Unlimited GOGO Voicemail to Text NAME ID

  • HD streaming
  • 20GB of LTE hotspot
  • 2X speeds abroad
  • Unlimited GOGO
  • Voicemail to Text
  • NAME ID

• What are the primary features of P360?

  Select Apple care unlimited screen protectors 3 incidents per year jump! mcAfee Tech PHD lower deductible $29 screen for iphone

  • Apple care
  • unlimited screen protectors
  • 3 incidents per year
  • jump!
  • mcAfee
  • Tech PHD
  • lower deductible
  • $29 screen for iphone

• Can you show me where to find p360 and tmo1+ info on t-connect?

  Yes

  No

  N/A

• Accessory sale results

• Signature Demo accessory practice

  Good

  Fair

  Poor

  N/A

• Other revenue notes:

Follow Up/Commitments

• What are your Customer Experience Commitments?

• When can I expect this to be complete?

• What are your Growth Commitments?

• When can I expect this to be complete?

• What are your Revenue Commitments?

• When can I expect this to be complete?

• any applicable pictures from misc notes

  Media

• any other Miscellaneous notes from visit

• Did you submit an ELM survey

  Yes

  No

  N/A

• Did you do the ELM survey side by side with leader, either ASM, RSM, or DM?

  Yes

  No

  N/A

• Notes from ELM Survey