QAQC inspection checklist

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Premises Appearance

External Signage

• Appearance and Cleanliness

• Signage Functionality

  Yes

  No

• Is it reported to the Marketing Team?

  Yes

  No

b) External Lights

• The score is based on percentage of non functioning and not actioned lights (each point is 10% of the lights quantity)

• Lights functioning

• Using lux meter, to be measured against design parameters

• Standard lux level available

  Yes

  No

• Light fittings condition

c) External Painting

• Score below 6 if only no action has been taken for major paint peel offs. Minor peel offs get a score between 7 to 9. Same criteria for fading paint.

• Paint peel offs in external area

• Paint fades in external area

d) Façade

• Façade cleaning cycle done on time?

  Yes

  No

• Is contractor notified & Breach notice issued?

  Yes

  No

• Façade / Glass damages

  Yes

  No

• Was action taken within the process timeline (Quotation, PR, PO)

  Yes

  No

e) External Housekeeping

• Score is based on the general cleanliness of the area and absence of visibly old litters (Not attended for more than 2 cleaning cycles).

• Litters not present in external area

• General cleanliness of external area

• Deep cleaning of external areas carried out

  Yes

  No

• Was the contractor notified and Breach Notice Issued?

  Yes

  No

f) External flooring condition

• Score below 6 if only no action has been taken for major flooring civil works & damages that exceed 2% of the total floor area, and does not impose safety hazards

• External floors free from damages

• Floor level is uniform

g) Main Access doors

• Main Access door functionality

  Yes

  No

• Is the contractor notified and action being taken within the process timeline?

  Yes

  No

• Access door cleanliness

• Floor mats condition

h) Main Entrance is People of Determination friendly

• Ramp provided and in good condition

  Yes

  No

• Fixed hand rail available

  Yes

  No

• Anti Slippery strips provided in ramp

  Yes

  No

• Availability of wheel chair

  Yes

  No

Amenities

a) Swimming pool

• Score below 5 if the furniture is damaged with no action taken by including them in the improvement plans

• Furniture condition

• Pool Water parameters

  Yes

  No

• lights conditon

• civil condition (tiles, paint, flooring)

b) Gym

• Equipments condition

• Contractor notified, PR or PO issued for rectification

  Yes

  No

• Air freshner and Ambience

• Hand sanitizer

  Yes

  No

• Water dispenser

  Yes

  No

• Asset protection

• Mirror condition

c) Sauna, Steam and Jacuzzi

• Sauna condition & functionality of accessories

• Contractor notified, PR or PO issued for rectification

  Yes

  No

• Instruction, signage's provided

  Yes

  No

• Steam condition & functionality of accessories

• Contractor notified, PR or PO issued for rectification

  Yes

  No

• Anti slippery mats, Instruction and signage's provided

  Yes

  No

• Jacuzzi condition Jet, Heater functionality

• Contractor notified, PR or PO issued for rectification

  Yes

  No

  N/A

• Jacuzzi control panel Emergency ON / OFF switch available and functioning

  Yes

  No

• General cleanliness

d) kids play area

• Safety of the equipments

• Flooring / Fencing condition

• General cleanliness

e) BBQ Station

• Availability of fire safety equipment & Instruction signages

  Yes

  No

• Any civil issues

• Cleanliness of the area

• Safely located away from combustible materials and landscape

  Yes

  No

f) Lounge area

• Physical condition of Furnitures

• Any civil issues and lighting condition

• General Cleanliness

g) Washrooms and changing room

• Washroom Accessories Condition

• General Cleanliness and Monitoring evidence

• Availability of consumables

  Yes

  No

• Ambient scent

  Yes

  No

h) Water features

• Functionality

  Yes

  No

• Physical condition

• Maintenance

  Yes

  No

i) Prayer room

• General cleanliness

• Ambient scent

  Yes

  No

Common Areas

a) Reception

• Cleanliness of the area

• Ambient scent

  Yes

  No

• Lighting Lux level monitoring

  Yes

  No

• Ceiling, Walls & Civil Status

• Physical conditon of reception desk, furniture and layout

b) Lift lobbies

• Cleanliness of the area

• Ceiling, Walls & Civil Status

• Sufficent lighting

  Yes

  No

• Notice board condition

• Adequate/visible signage are posted

  Yes

  No

c) Corridors

• cleanliness of the area

• Ambient scent

  Yes

  No

• Ceiling, Walls & Civil Status

• Free from any stored materials

  Yes

  No

d) Staircases

• Free from any stored materials

  Yes

  No

• Hand rails, Walls & Civil Status

• Emergency Exit doors condition

• Floor numbers & signage's

e) Parking area

• General cleanliness and maintenance

• Free from abandoned vehicles

  Yes

  No

• General Civil Standards

• Availability of convex mirror

  Yes

  No

f) Seating area

• Seating accessories are free from damages and scratches

• Furnitures condition

• Floor condition

• Cleanliness of the area

g) Washrooms

• Cleaned and maintained

• Accessories are functioning probably

  Yes

  No

• Availability of consumables

  Yes

  No

• Ambient scent

  Yes

  No

Landscaping

a) External landscape

• Planting areas are well designed, maintained and free from gaps

• Seasonal plants are timely replaced

  Yes

  No

• Landscape areas are cultivated, trimmed and free from algae

• Pots are free of damages and scratches

• Plants/trees are well maintained as per the schedule

b) Amenities landscape

• Planting areas are well designed, maintained and free from gaps

• Seasonal plants are timely replaced

  Yes

  No

• Pots are free of damages and scratches

• Landscape areas are cultivated, trimmed and free from algae

• Plants/trees are well maintained as per the schedule

c) Indoor plants

• Planting area are well designed and maintained

• Pots are free of damages and scratches

• Plants are well maintained as per the schedule

Soft Services

a) Concierge

• Visual apperance and grooming standards

• Awareness of LOAMS process/protocol

• Relationship with the clients

• Desktop arrangement and VMS

b) Valet Service

• Visual apperance and grooming standards

• Awareness of LOAMS process/protocol

c) Bellboy Service

• Visual apperance and grooming standards

• Luggage trolley condition

• Awareness of LOAMS process/protocol

• Relationship with the clients

d) General Housekeeping Service

• Maintenaning of tools and equipment

• Physical barriers/signage installed during the activity

  Yes

  No

e) Store Management

• Store cleaned and organized

• Hazardous substances are stored separetely and labelled

  Yes

  No

• Inventory/consumption list available

  Yes

  No

f) Waste Management

• Adequate bins are available

  Yes

  No

• Disposal of waste is carried as per requirement

  Yes

  No

• Proper documentation

  Yes

  No

g) Pest Control

• Pest control is carried as per the schedule

  Yes

  No

• Building premisses is free from any pest

h) FM Office & Staff Welfare Facilities

• Infrastructre and resources

• Staff pantry well maintainted

• Offices identification

Hard Services

a) MEP Systems

• Systems are maintained as per schedule

  Yes

  No

• Equipment condition

b) Fire & Life Safety Systems

• Systems are maintained as per schedule

  Yes

  No

• FLS systems are in good healthy condition

• Equipment general condition

c) Lifts / Escalators

• Functionality

  Yes

  No

• Is the service provider informed and Attending?

  Yes

  No

• Tested and certified

  Yes

  No

• Maintenance as per schedule

  Yes

  No

d) Water Tanks

• Water level is maintainted

  Yes

  No

• General condition and free from leakage

• Cleanliness of the tank and availablity of cleaning documents

  Yes

  No

e) Sewerage Systems

• Functionality

  Yes

  No

• Cleanliness of the area

f) BMU / Cradle

• Maintained as per the schedule

  Yes

  No

• General condition and free from damages

g) PPM & Breakdowns

• PPM plan in place

  Yes

  No

• Breakdown list maintained

  Yes

  No

• All service requests are attended within the SLA

HSE & Security Services

a) Crisis Management

• Crisis management plan is in place and updated

  Yes

  No

• CMT box available and well maintained

  Yes

  No

• Staff awareness of the responsibility

b) Access Control Systems

• Functionality

  Yes

  No

• Records of access issued

  Yes

  No

c) CCTV

• Functionality of all CCTV in the building

• CCTV operator is licensed

  Yes

  No

• CCTV maintained as per the schedule

  Yes

  No

d) SIRA

• Building certified with SIRA requirement

  Yes

  No

• Securities are certified by SIRA

  Yes

  No

e) Visitor Management System

• Functionality

  Yes

  No

• Utilizing the system

• Availability of the system or log books

  Yes

  No

f) Statutory Requirements and compliance

• Compliance of statutory requirments

  Yes

  No

g) Grooming Standards & Customer Interaction

• Securities uniform and grooming standards

• Communication skills

• Securities awareness of LOAMS process/responsibilities

Customer Relationship Management

a) Customer complaint response (P1, P2, P3 , SLA)

• Complaints are attended as per the priorites

• Tasks are closed on the system

b) Overall Customer Satisfaction (Comparison)

• Satisfaction level is comapred with previous year

  Yes

  No

• Random verification with the clients

  Yes

  No

c) Call Center Response

• Following up with the call center about the customer complaints

  Yes

  No

• Awareness of call center contact number and if displayed in notice boards

  Yes

  No

d) On spot customer assessment feedback

• Random selection of customers for verification

  Yes

  No

• Postitive / Negative feedback

  Yes

  No

e) Survey feedbacks and Actions

• Survey feedbacks are tracked and actions evident

  Yes

  No

• Surveys are carried out as per the schedule and frequiency

  Yes

  No

Owners Association

a) RERA requirements and compliance

• RERA Budget requirements are captured

  Yes

  No

• RERA Budget requirements are complied

  Yes

  No

b) Owner Associations suggestion and improvement status

• Records are available in line with the Budget

  Yes

  No

• Process for implementaion of improvements is followed

  Yes

  No

• Customer feedback as captured in portal is actioned / attended

  Yes

  No

c) Owner Association Feedbacks

• Committee member registration and feedback

  Yes

  No

• PM monthly inspections records updated and closed on time

  Yes

  No

Innovations & Improvements

a) Quality

• Update processes and/or creating more effective processes and ideas that are associated with Quality

b) HSE

• Update processes and/or creating more effective processes and ideas that are associated with HSE

c) Energy Saving

• Update processes and/or creating more effective processes and ideas that are associated with Energy Saving

d) Operational

• Update processes and/or creating more effective processes and ideas that associated with Operational

e) Sustainability

• Update processes and/or creating more effective processes and ideas that associated with Sustainability

KPI & SLA

KPI & SLA

• a) Monthly KPI & SLA Evaluation done and submitted on time

  Yes

  No

• b) Breach tracker is maintained, and all received and issued breaches are captured in the sheet

  Yes

  No