Title Page

  • Site conducted

  • Conducted on

  • Prepared by

  • Location

Inspection Page

Premises Appearance

External Signage

  • Appearance and Cleanliness

  • Signage Functionality

  • Is it reported to the Marketing Team?

b) External Lights

  • The score is based on percentage of non functioning and not actioned lights (each point is 10% of the lights quantity)

  • Lights functioning

  • Using lux meter, to be measured against design parameters

  • Standard lux level available

  • Light fittings condition

c) External Painting

  • Score below 6 if only no action has been taken for major paint peel offs. Minor peel offs get a score between 7 to 9. Same criteria for fading paint.

  • Paint peel offs in external area

  • Paint fades in external area

d) Façade

  • Façade cleaning cycle done on time?

  • Is contractor notified & Breach notice issued?

  • Façade / Glass damages

  • Was action taken within the process timeline (Quotation, PR, PO)

e) External Housekeeping

  • Score is based on the general cleanliness of the area and absence of visibly old litters (Not attended for more than 2 cleaning cycles).

  • Litters not present in external area

  • General cleanliness of external area

  • Deep cleaning of external areas carried out

  • Was the contractor notified and Breach Notice Issued?

f) External flooring condition

  • Score below 6 if only no action has been taken for major flooring civil works & damages that exceed 2% of the total floor area, and does not impose safety hazards

  • External floors free from damages

  • Floor level is uniform

g) Main Access doors

  • Main Access door functionality

  • Is the contractor notified and action being taken within the process timeline?

  • Access door cleanliness

  • Floor mats condition

h) Main Entrance is People of Determination friendly

  • Ramp provided and in good condition

  • Fixed hand rail available

  • Anti Slippery strips provided in ramp

  • Availability of wheel chair

Amenities

a) Swimming pool

  • Score below 5 if the furniture is damaged with no action taken by including them in the improvement plans

  • Furniture condition

  • Pool Water parameters

  • lights conditon

  • civil condition (tiles, paint, flooring)

b) Gym

  • Equipments condition

  • Contractor notified, PR or PO issued for rectification

  • Air freshner and Ambience

  • Hand sanitizer

  • Water dispenser

  • Asset protection

  • Mirror condition

c) Sauna, Steam and Jacuzzi

  • Sauna condition & functionality of accessories

  • Contractor notified, PR or PO issued for rectification

  • Instruction, signage's provided

  • Steam condition & functionality of accessories

  • Contractor notified, PR or PO issued for rectification

  • Anti slippery mats, Instruction and signage's provided

  • Jacuzzi condition Jet, Heater functionality

  • Contractor notified, PR or PO issued for rectification

  • Jacuzzi control panel Emergency ON / OFF switch available and functioning

  • General cleanliness

d) kids play area

  • Safety of the equipments

  • Flooring / Fencing condition

  • General cleanliness

e) BBQ Station

  • Availability of fire safety equipment & Instruction signages

  • Any civil issues

  • Cleanliness of the area

  • Safely located away from combustible materials and landscape

f) Lounge area

  • Physical condition of Furnitures

  • Any civil issues and lighting condition

  • General Cleanliness

g) Washrooms and changing room

  • Washroom Accessories Condition

  • General Cleanliness and Monitoring evidence

  • Availability of consumables

  • Ambient scent

h) Water features

  • Functionality

  • Physical condition

  • Maintenance

i) Prayer room

  • General cleanliness

  • Ambient scent

Common Areas

a) Reception

  • Cleanliness of the area

  • Ambient scent

  • Lighting Lux level monitoring

  • Ceiling, Walls & Civil Status

  • Physical conditon of reception desk, furniture and layout

b) Lift lobbies

  • Cleanliness of the area

  • Ceiling, Walls & Civil Status

  • Sufficent lighting

  • Notice board condition

  • Adequate/visible signage are posted

c) Corridors

  • cleanliness of the area

  • Ambient scent

  • Ceiling, Walls & Civil Status

  • Free from any stored materials

d) Staircases

  • Free from any stored materials

  • Hand rails, Walls & Civil Status

  • Emergency Exit doors condition

  • Floor numbers & signage's

e) Parking area

  • General cleanliness and maintenance

  • Free from abandoned vehicles

  • General Civil Standards

  • Availability of convex mirror

f) Seating area

  • Seating accessories are free from damages and scratches

  • Furnitures condition

  • Floor condition

  • Cleanliness of the area

g) Washrooms

  • Cleaned and maintained

  • Accessories are functioning probably

  • Availability of consumables

  • Ambient scent

Landscaping

a) External landscape

  • Planting areas are well designed, maintained and free from gaps

  • Seasonal plants are timely replaced

  • Landscape areas are cultivated, trimmed and free from algae

  • Pots are free of damages and scratches

  • Plants/trees are well maintained as per the schedule

b) Amenities landscape

  • Planting areas are well designed, maintained and free from gaps

  • Seasonal plants are timely replaced

  • Pots are free of damages and scratches

  • Landscape areas are cultivated, trimmed and free from algae

  • Plants/trees are well maintained as per the schedule

c) Indoor plants

  • Planting area are well designed and maintained

  • Pots are free of damages and scratches

  • Plants are well maintained as per the schedule

Soft Services

a) Concierge

  • Visual apperance and grooming standards

  • Awareness of LOAMS process/protocol

  • Relationship with the clients

  • Desktop arrangement and VMS

b) Valet Service

  • Visual apperance and grooming standards

  • Awareness of LOAMS process/protocol

c) Bellboy Service

  • Visual apperance and grooming standards

  • Luggage trolley condition

  • Awareness of LOAMS process/protocol

  • Relationship with the clients

d) General Housekeeping Service

  • Maintenaning of tools and equipment

  • Physical barriers/signage installed during the activity

e) Store Management

  • Store cleaned and organized

  • Hazardous substances are stored separetely and labelled

  • Inventory/consumption list available

f) Waste Management

  • Adequate bins are available

  • Disposal of waste is carried as per requirement

  • Proper documentation

g) Pest Control

  • Pest control is carried as per the schedule

  • Building premisses is free from any pest

h) FM Office & Staff Welfare Facilities

  • Infrastructre and resources

  • Staff pantry well maintainted

  • Offices identification

Hard Services

a) MEP Systems

  • Systems are maintained as per schedule

  • Equipment condition

b) Fire & Life Safety Systems

  • Systems are maintained as per schedule

  • FLS systems are in good healthy condition

  • Equipment general condition

c) Lifts / Escalators

  • Functionality

  • Is the service provider informed and Attending?

  • Tested and certified

  • Maintenance as per schedule

d) Water Tanks

  • Water level is maintainted

  • General condition and free from leakage

  • Cleanliness of the tank and availablity of cleaning documents

e) Sewerage Systems

  • Functionality

  • Cleanliness of the area

f) BMU / Cradle

  • Maintained as per the schedule

  • General condition and free from damages

g) PPM & Breakdowns

  • PPM plan in place

  • Breakdown list maintained

  • All service requests are attended within the SLA

HSE & Security Services

a) Crisis Management

  • Crisis management plan is in place and updated

  • CMT box available and well maintained

  • Staff awareness of the responsibility

b) Access Control Systems

  • Functionality

  • Records of access issued

c) CCTV

  • Functionality of all CCTV in the building

  • CCTV operator is licensed

  • CCTV maintained as per the schedule

d) SIRA

  • Building certified with SIRA requirement

  • Securities are certified by SIRA

e) Visitor Management System

  • Functionality

  • Utilizing the system

  • Availability of the system or log books

f) Statutory Requirements and compliance

  • Compliance of statutory requirments

g) Grooming Standards & Customer Interaction

  • Securities uniform and grooming standards

  • Communication skills

  • Securities awareness of LOAMS process/responsibilities

Customer Relationship Management

a) Customer complaint response (P1, P2, P3 , SLA)

  • Complaints are attended as per the priorites

  • Tasks are closed on the system

b) Overall Customer Satisfaction (Comparison)

  • Satisfaction level is comapred with previous year

  • Random verification with the clients

c) Call Center Response

  • Following up with the call center about the customer complaints

  • Awareness of call center contact number and if displayed in notice boards

d) On spot customer assessment feedback

  • Random selection of customers for verification

  • Postitive / Negative feedback

e) Survey feedbacks and Actions

  • Survey feedbacks are tracked and actions evident

  • Surveys are carried out as per the schedule and frequiency

Owners Association

a) RERA requirements and compliance

  • RERA Budget requirements are captured

  • RERA Budget requirements are complied

b) Owner Associations suggestion and improvement status

  • Records are available in line with the Budget

  • Process for implementaion of improvements is followed

  • Customer feedback as captured in portal is actioned / attended

c) Owner Association Feedbacks

  • Committee member registration and feedback

  • PM monthly inspections records updated and closed on time

Innovations & Improvements

a) Quality

  • Update processes and/or creating more effective processes and ideas that are associated with Quality

b) HSE

  • Update processes and/or creating more effective processes and ideas that are associated with HSE

c) Energy Saving

  • Update processes and/or creating more effective processes and ideas that are associated with Energy Saving

d) Operational

  • Update processes and/or creating more effective processes and ideas that associated with Operational

e) Sustainability

  • Update processes and/or creating more effective processes and ideas that associated with Sustainability

KPI & SLA

KPI & SLA

  • a) Monthly KPI & SLA Evaluation done and submitted on time

  • b) Breach tracker is maintained, and all received and issued breaches are captured in the sheet

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.