QSC

• Date

  Date

• Location:

• Person In Charge:

• Dine/Drive Thru

  Dine

  Drive Thru

• Daypart

  Breakfast

  Lunch

  Afternoon

  Dinner

• Auditor:

Quality of Food Products

Entree

• Quality & Fresh Ingredients

  Yes

  No

  N/A

• Taste & Flavor

  Yes

  No

  N/A

• Assembled Well (Appearance), Made With Care (Appetizing)

  Yes

  No

  N/A

• Temperature (Hot)

  Yes

  No

  N/A

Side Item

• Temperature (Hot)

  Yes

  No

  N/A

• Taste & Flavor

  Yes

  No

  N/A

• Quality & Fresh Ingredients

  Yes

  No

  N/A

Beverage (Overall)

• Taste & Flavor, Quality, Temperature

  Yes

  No

  N/A

Guest Service Experience

• Welcome/Greeting (Immediately)

  Yes

  No

  N/A

• All Employee's Appear To Be Working As Quickly As Possible, Hustle & Sense Of Urgency To Complete Orders

  Yes

  No

  N/A

• Friendly, Smiles

  Yes

  No

  N/A

• Polite, Common Courtesy

  Yes

  No

  N/A

• Eye Contact/Acknowledgement, Good Rapport During Interaction

  Yes

  No

  N/A

• Responsive & Order Taking Right Away, No Unacknowledged Waits

  Yes

  No

  N/A

• Order Accuracy, Received Everything Correctly Including Condiments, Napkins & Utensils

  Yes

  No

  N/A

• Offered Assistance & Help, Made To Feel Special/Welcome

  Yes

  No

  N/A

• Thank You/Goodbye, Friendly Parting Remark

  Yes

  No

  N/A

• Service Time:

• Service Time Scoring:

  At Or BelowStandard

  0-30 Sec Over Standard

  30 Sec-1 Min Over Standard

  More Than 1 Min

Cleanliness

• Restaurant Appears Clean (Upon Walking Into Interior Area)

  Yes

  No

  N/A

• Employee Uniforms Clean/Name Tags

  Yes

  No

  N/A

• Restaurant Smells Clean & Only Of Cooking Food

  Yes

  No

  N/A

• Tables, Chairs & Other Surfaces Are Clean, No Greasy Or Sticky Feel

  Yes

  No

  N/A

• Restrooms Are Clean, Stocked & Smell Clean, No Odors

  Yes

  No

  N/A

• Curb Appeal - Attractive & Inviting (All Exterior Areas)

  Yes

  No

  N/A