QSC

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

OUTSIDE AREA

• Entrance to store clean

  Yes

  No

  N/A

• Entrance carpet clean

  Yes

  No

  N/A

• Canopy clean

  Yes

  No

  N/A

• Windows clean

  Yes

  No

  N/A

• Logos & Signs clean

  Yes

  No

  N/A

• Only brand approved marketing material displayed in the window

  Yes

  No

  N/A

• Opening times displayed

  Yes

  No

  N/A

• No sellotape used (use glue dots only)

  Yes

  No

  N/A

CUSTOMER AREA

• Front counter neat, tidy and fully stocked

  Yes

  No

  N/A

• Donut display fully stocked

  Yes

  No

  N/A

• Price ticketing clean, not worn and placed correctly

  Yes

  No

  N/A

• Floors clean

  Yes

  No

  N/A

• All lights working and on

  Yes

  No

  N/A

• Is music at correct volume

  Yes

  No

  N/A

• Bins clean and maintained

  Yes

  No

  N/A

• Customer seating area (Tables/Chairs) clean

  Yes

  No

  N/A

• Current promotions in place & clean

  Yes

  No

  N/A

• Cash register top and under clean & organised

  Yes

  No

  N/A

• Store temperature to correct level

  Yes

  No

  N/A

• Are serving tongs clean and rotated

  Yes

  No

  N/A

• Are serving color coded and used as per Offbeat Allergen Policy

  Yes

  No

  N/A

• Is the surface under the donuts clean

  Yes

  No

  N/A

• Front counter glass clean

  Yes

  No

  N/A

• Drinks Fridge clean and facing forwad

  Yes

  No

  N/A

• Coffee machine top and under clean

  Yes

  No

  N/A

• All hidden areas clean

  Yes

  No

  N/A

• Trolleys and trays clean

  Yes

  No

  N/A

• Extraction filters clean

  Yes

  No

  N/A

• All shelves organised and clean

  Yes

  No

  N/A

MAGIC SERVICE

• Full clean Uniform worn

  Yes

  No

  N/A

• Makeup/Jewellery/ Nails/clean shaven according to standards

  Yes

  No

  N/A

• Guest greeted within 10 sec

  Yes

  No

  N/A

• Staff thanking guests

  Yes

  No

  N/A

• Service with a smile/eye contact

  Yes

  No

  N/A

• Upselling of boxes and deals observed

  Yes

  No

  N/A

• Management of customer line observed

  Yes

  No

  N/A

• Staff knowledge of our occasions offering

  Yes

  No

  N/A

• Communication between team observed

  Yes

  No

  N/A

• No staff phones on view

  Yes

  No

  N/A

• Urgency of staff

  Yes

  No

  N/A

• Staff responsive to guests

  Yes

  No

  N/A

• Staff speed & efficiency

  Yes

  No

  N/A

• Donut knowledge (recipes) as per brand standards

  Yes

  No

  N/A

• Promos and prices knowledge

  Yes

  No

  N/A

CLEANLINESS

• Cleaning check list up to date

  Date

• Bathroom cleaning check list filled in

  Yes

  No

  N/A

• Milk cooler cleaned out

  Yes

  No

  N/A

• Small bin clean

  Yes

  No

  N/A

• Sink Area Tidy & Organised

  Yes

  No

  N/A

• Sluice room organised and clean

  Yes

  No

  N/A

• Are mops and brooms clean and in good condition

  Yes

  No

  N/A

• Office area clean and organised

  Yes

  No

  N/A

• Equipment clean

  Yes

  No

  N/A

• Floor Cleaned

  Yes

  No

  N/A

• Grease trap maintained

  Yes

  No

  N/A

• Walls Clean

  Yes

  No

  N/A

• Are correct chemicals being used safely

  Yes

  No

  N/A

• Staff changing room and toilet clean

  Yes

  No

  N/A

CHEMICALS

• All chemical are stored away from food preparation area

  Yes

  No

  N/A

• Correct dilution of chemicals is followed

  Yes

  No

  N/A

• No bleach is used in the store

  Yes

  No

  N/A

STORE ROOM & STOCK CONTROL

• Clean & Organised

  Yes

  No

  N/A

• Storeroom stock rotated FIFO observed

  Yes

  No

  N/A

• Adequate stock of bows

  Yes

  No

  N/A

• Adequate stock of ice cream

  Yes

  No

  N/A

• Adequate stock of coffee beans

  Yes

  No

  N/A

• Adequate stock of note cards

  Yes

  No

  N/A

• Adequate stock of birthday candles

  Yes

  No

  N/A

• Adequate stock of paper goods

  Yes

  No

  N/A

• Adequate stock of packaging

  Yes

  No

  N/A

HOT DRINKS

• Is coffee served up to Offbeat standards

  Yes

  No

  N/A

• Is the barista area clean and tidy

  Yes

  No

  N/A

• Are steamers purged and cleaned after every coffee

  Yes

  No

  N/A

• Weight/pouring time checked twice a day

  Yes

  No

  N/A

FOOD QUALITY & HACCP

• Correct recipe being followed

  Yes

  No

  N/A

• Consistency of finished donuts

  Yes

  No

  N/A

• Freshness of product is assured

  Yes

  No

  N/A

• Stock levels to business levels

  Yes

  No

  N/A

• Prep checklist being followed

  Yes

  No

  N/A

• Par levels being followed

  Yes

  No

  N/A

• FIFO in use

  Yes

  No

  N/A

• Timers being used

  Yes

  No

  N/A

• HACCP up to date

  Date

• All fridges temperatures are between 0-5C

  Yes

  No

  N/A

• All prepped items labeled with correct shelf life

  Yes

  No

  N/A

Management & Financials & Training

• Staff par level appropriate to business level

  Yes

  No

  N/A

• Staff holiday file updated/Sharepoint

  Yes

  No

  N/A

• Staff Visa up to date

  Yes

  No

  N/A

• Staff appraisals completed every 6 monts

  Yes

  No

  N/A

• All staff files are stored away and scanned & uploaded on Bizimply

  Yes

  No

  N/A

• COS on target

  Yes

  No

  N/A

• Stocktakes & purchases updated on weekly basis

  Yes

  No

  N/A

• Labour percentage on target

  Yes

  No

  N/A

• Petty cash file up to date and itemised

  Yes

  No

  N/A

• Is the waste being recorded correctly in tracker

  Yes

  No

  N/A

• Are rosters up to date, published and printed

  Yes

  No

  N/A

• Net Sales / upselling knowledge

  Yes

  No

  N/A

• HACCP & Cleaning Checklist up to date

  Yes

  No

  N/A

• Bizimply sales and shift log up to date

  Date

• Flow training store module completion rate is at minimum 80%

  Yes

  No

  N/A

• Store Trainers identified

  Yes

  No

  N/A

• Up coming events knowledge

  Yes

  No

  N/A