QST G49 Daily Score

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location

Customer Experience

• PFS (All pumps working, gloves and paper towels available, kiosk is manned correctly, forecourt clean and tidy) (MARK YES IF NA)

  Yes

  No

• Car park – External (Litter picked daily, grounds keeping and weeds well managed, all signage/lighting in good repair, POS brochure followed)

  Yes

  No

• Partners (Relationship with store, brand perception in line with expectation, opening hours adhered to) (MARK YES IF NA)

  Yes

  No

• F&F and Home (Departments clean and tidy, displays full and clean, replenishment routines complete) (MARK YES IF NA)

  Yes

  No

Bakery

• Quality (Products are baked and packed to WGLL standards, colleagues dressed for service)

  Yes

  No

• Labels/equipment (All allergen, ingredients, SELs and SAYS labels correctly displayed, correct equipment in use, price labels correctly displayed on products)

  Yes

  No

• Display/Availability (Multiday code products always available, all products on sale by MOC, tongs, bags and paper hands available)

  Yes

  No

• Clean (Prep area clean, clear and organised, no build-up of crumbs)

  Yes

  No

Produce & Horticulture

• Quality (WIBI trolley visible and in use, check completed 8-9am/4-5pm, Flowers/Danish trolleys)

  Yes

  No

• Labels/Equipment (All large labels where possible, country of origin, SAYS labels displayed, no broken fixtures)

  Yes

  No

• Display/Availability (No overfilling, gaps faced over, horticulture WGLL followed)

  Yes

  No

• Clean (Scales, banana hammocks, shelves and spills cleaned, mats and floors cleaned)

  Yes

  No

Service

• Facilities (All in working order, furniture in good condition, all relevant consumables available)

  Yes

  No

• Colleagues (Proactive service, name badges, uniform standards)

  Yes

  No

• Store Entrance (All trolley types available, in good condition, no debris, bins, cash machines)

  Yes

  No

• Cleaning and Congestion (Cleaning specification and store congestion plan achieved and department cleaning routines being completed)

  Yes

  No

Provisions/MFP/G&G

• Quality (No discoloured products or damaged packaging)

  Yes

  No

• Labels/Equipment (All large labels where possible, no broken fixtures, stripping attached correctly)

  Yes

  No

• Display/Availability (Fill to WGLL standards, replenishment routines complete)

  Yes

  No

• Clean (Glass and grills clear of debris, no spills on shelves, floors clean)

  Yes

  No