QUALITY ASSURANCE REPORT

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

GOV

• The entrance into the GOV is clear and uncongested.

  no odour

  slight odour

  strong odour

• Were there a sufficient amount of shopping baskets?

  Yes

  No

  N/A

• Staff were wearing correct clean uniforms and name badges.

  Yes

  No

  N/A

• Staff were friendly and approachable.

  Yes

  No

  N/A

• Floors are clean and free from debris.

  Yes

  No

  N/A

• The aisle was full and will presented with correct product and price posters.

  Yes

  No

  N/A

• The retail area was was free on any major obstructions.

  Clearly visable

  Visable

  Difficult to find

• Were there no empty cardboard boxes.

  Yes

  No

  N/A

BULK FOODS

• The bulk food offering was tidy and appealing.

  Yes

  No

  N/A

• There were bags and scoops available for bulk foods

  Yes

  No

  N/A

• Floors are clean and free from debris and dirt.

  Yes

  No

  N/A

PRODUCE

• The prices of products were easy to find.

  Clearly visable

  Visable

  Difficult to find

• Specials were obvious and appealing.

  Yes

  No

  N/A

• There were plastic bags available.

  Yes

  No

  N/A

• The displays were full and appealing

  Yes

  Somewhat

  No

• The 5 bagged salad products checked were all within their best before date.

  Yes

  No

  N/A

• Product looked fresh and high quality.

  Yes

  No

  N/A

• There were no out Out Of Stocks on desired products.

  Yes

  No

  N/A

• The retail area was was free on any major obstructions.

  Clearly visable

  Visable

  Difficult to find

• Staff were wearing correct clean uniforms and name badges.

  Yes

  No

  N/A

• Staff were friendly and approachable.

  Yes

  No

  N/A

• Bagged salad looks fresh, has no moisture inside the bags and has at least three(3) days of use left.

  Yes

  No

  N/A

• Rubbish bins are clean and usable.

  Yes

  No

  N/A

• Floors are clean and free from debris and dirt.

  Yes

  No

  N/A

• Wet floor signs are not visable unless in use.

  Yes

  No

  N/A

• Glass and mirrors are clean.

  Yes

  No

  N/A

• Cabinets and surrounds are clean - Exterior

  Yes

  No

  N/A

• Cabinets are clean - Interior

  Yes

  No

  N/A

BUTCHERY

• The butchery department is free of undesirable odours.

  no odour

  slight odour

  strong odour

• The prices of products were easy to find.

  Clearly visable

  Visable

  Difficult to find

• Specials were obvious and appealing.

  Clearly visable

  Visable

  Difficult to find

• There were sufficient tissues available

  Yes

  No

  N/A

• The meat case was full and visually appealing.

  appealing display

  some minor gaps

  missing product/ unappealing

• There were no out Out Of Stocks on desired products.

  Yes

  No

  N/A

• Product looked fresh and of high quality.

  Yes

  No

  N/A

• The five(5) items checked were within their best before dates.

  Yes

  No

  N/A

• Staff were wearing correct clean uniforms and name badges.

  Yes

  No

  N/A

• Staff were friendly and approachable.

  Yes

  No

  N/A

• Discount signage is clean and correct.

  Yes

  No

  N/A

• Floors are clean and free from debris and dirt.

  Yes

  No

  N/A

• Wet floor signs are not visable unless in use.

  Yes

  No

  N/A

• Glass and mirrors are clean.

  Yes

  No

  N/A

• Cabinets and surrounds are clean - Exterior

  Yes

  No

  N/A

• Cabinets are clean - Interior

  Yes

  No

  N/A

• Overall the department was clean and tidy.

  clean and tidy

  minor untidiness

  dirty

CHILLED FOODS(cold shelf)

• Milk doors and shelves are clean.

  Yes

  No

  N/A

• The prices of products were easy to find.

  Clearly visable

  Visable

  Difficult to find

• Specials were obvious and appealing.

  Clearly visable

  Visable

  Difficult to find

• Cabinets were full and visually appealing.

  appealing display

  some minor gaps

  missing product/ unappealing

• Products were not too difficult to reach eg. Too high.

  all products easy to reach

  slight difficulties

  some products unreachable

• The five(5) items checked were within their best before date.

  Yes

  No

  N/A

• The stock trolleys were tidy and easy to navigate around.

  all products easy to reach

  slight difficulties

  some products unreachable

• Staff were wearing clean uniforms and name badges.

  Yes

  No

  N/A

• Floors are clean and free from debris and dirt.

  Yes

  No

  N/A

• Wet floor signs are not visable unless in use.

  Yes

  No

  N/A

• Glass and mirrors are clean.

  Yes

  No

  N/A

• Cabinets and surrounds are clean - Exterior

  Yes

  No

  N/A

• Cabinets are clean - Interior

  Yes

  No

  N/A

• Were there no empty cardboard boxes.

  Yes

  No

  N/A

SEAFOOD

• The seafood department was free of undesirable odours.

  no odour

  slight odour

  strong odour

• The prices of product were easy to find.

  Clearly visable

  Visable

  Difficult to find

• Special were obvious and appealing.

  Clearly visable

  Visable

  Difficult to find

• Overall the case was clean and tidy.

  Yes

  No

  N/A

• The five(5) items checked were within their best before dates.

  Yes

  No

  N/A

• The serve over was full and visually appealing.

  appealing display

  some minor gaps

  missing product/ unappealing

• Product looked fresh and of high quality.

  Yes

  No

  N/A

• Staff were wearing clean uniforms and name badges.

  Yes

  No

  N/A

• Staff initiated a greeting and were helpful.

  Yes

  No

  N/A

• Entrance to the department looks organised and free from clutter

  Yes

  No

  N/A

• Behind serve over the department looks organised and free from clutter.

  Yes

  No

  N/A

• Floors are clean and free from debris and dirt.

  Yes

  No

  N/A

• Wet floor signs are not visable unless in use.

  Yes

  No

  N/A

• Glass and mirrors are clean.

  Yes

  No

  N/A

• Cabinets and surrounds are clean - Exterior

  Yes

  No

  N/A

• Cabinets are clean - Interior

  Yes

  No

  N/A

SERVICE DELI

• The prices of products were easy to find.

  Clearly visable

  Visable

  Difficult to find

• There were no Out Of Stocks on desired products.

  Yes

  No

  N/A

• Specials were oblivious and appealing.

  Clearly visable

  Visable

  Difficult to find

• The serve over was full and visually appealing.

  appealing display

  some minor gaps

  missing product/ unappealing

• Product looked fresh and of a high quality.

  Yes

  No

  N/A

• Staff were wearing clean uniforms and name badges.

  Yes

  No

  N/A

• Staff initiated a greeting and were helpful.

  Yes

  No

  N/A

• Behind serve over the department looks organised and free from clutter.

  Yes

  No

  N/A

• Floors are clean and free from debris and dirt.

  Yes

  No

  N/A

• Wet floor signs are not visable unless in use.

  Yes

  No

  N/A

• Glass and mirrors are clean.

  Yes

  No

  N/A

• Floors are clean and free from debris and dirt.

  Yes

  No

  N/A

• Cabinets and surrounds are clean - Exterior

  Yes

  No

  N/A

• Cabinets are clean - Interior

  Yes

  No

  N/A

• Overall the case was clean and tidy.

  Yes

  No

  N/A

BAKERY

• Prices of products were easy to find.

  Yes

  No

  N/A

• Specials were obvious and appealing.

  Yes

  No

  N/A

• There were no Out Of Stocks on desired products.

  Yes

  No

  N/A

• Product looked fresh and of a high quality.

  Yes

  No

  N/A

• Staff initiated a greeting and were helpful.

  Yes

  No

  N/A

• Behind serve over the department looks organised and free from clutter.

  Yes

  No

  N/A

• Floors are clean and free from debris and dirt.

  Yes

  No

  N/A

• The five(5) items checked were within their best before dates.

  Yes

  No

  N/A

• The specialty cabinet was full and appealing.

  Yes

  No

  N/A

• There was bags and tongs for the specialty items.

  Yes

  No

  N/A

• Glass and mirrors are clean.

  Yes

  No

  N/A

• Floors are clean and free from debris and dirt.

  Yes

  No

  N/A

• Displays in front of deli are full and well presented.

  appealing display

  some minor gaps

  missing product/ unappealing

• Overall the case was clean and tidy.

  Yes

  No

  N/A

GROCERY

• The prices of products were easy to find.

  Clearly visable

  Visable

  Difficult to find

• Specials were obvious and appealing

  appealing display

  some minor gaps

  missing product/ unappealing

• There were no obstruction hindering my ability to shop.

  Clear and uncongested

  Difficult to reach product

  Unable to reach product

• Products were not to difficult to reach.

  all products easy to reach

  slight difficulties

  some products unreachable

• Shields were stocked correctly and did not contain too many gaps.

  presentable and full

  minor gaps

  Empty and unappealing

• There were no Out Of Stocks on desired products.

  Yes

  No

  N/A

• The pick facefelt safe throughout the aisles.

  Yes

  No

  N/A

• The end displays were full and appealing.

  appealing display

  some minor gaps

  missing product/ unappealing

• Excess ESL surrounds are not visible.

  Yes

  No

  N/A

• Bread and egg storage area is free from clutter.

  Yes

  No

  N/A

• Flour and sugar shelving is free from clutter.

  Yes

  No

  N/A

• Shelving is clean.

  Yes

  No

  N/A

• There was less the five(5) cardboard boxes.

  Yes

  No

  N/A

• Aisles indicators were clear and correct.

  Yes

  No

  N/A

• Display bases and units are clean and tidy.

  Yes

  No

  N/A

GENERAL MERCHANDISE

• The prices of products were easy to find.

  Clearly visable

  Visable

  Difficult to find

• Specials were obvious and appealing.

  Clearly visable

  Visable

  Difficult to find

• There weren't anymore than five(5) items Out Of Stock.

  Yes

  No

  N/A

• Shelves were full and visually appealing

  appealing display

  some minor gaps

  missing product/ unappealing

• Products and packaging were in good condition.

  Yes

  No

  N/A

• Overall department was clean and tidy

  Yes

  No

  N/A

• Display units were clean and tidy.

  Yes

  No

  N/A

• Cards stands were organised and tidy.

  very good

  generally tidy

  disorganised

• Magazine stand was organised and tidy.

  very good

  generally tidy

  disorganised

• Overall the area was clean and tidy.

  Yes

  No

  N/A

FROZEN

• Prices of products were easy to find

  Clearly visable

  Visable

  Difficult to find

• Specials were obvious and appealing.

  appealing display

  some minor gaps

  missing product/ unappealing

• Fridges were full and visually appealing.

  appealing display

  some minor gaps

  missing product/ unappealing

• Product were easy to reach.

  all products easy to reach

  slight difficulties

  some products unreachable

• How much ice build up was there? 5= less than and CM, 0 = more than 3CM

• Staff were wearing clean uniforms and name badges.

  Yes

  No

  N/A

• Staff were friendly and approachable.

  Yes

  No

  N/A

• Wet floor signs are not visable unless in use.

  Yes

  No

  N/A

• Glass doors were clean.

  Yes

  No

  N/A

• Freezers and surrounds are clean - Exterior

  Yes

  No

  N/A

• Freezers are clean - Interior

  Yes

  No

  N/A

• Floors are clean and free from debris and dirt.

  Yes

  No

  N/A

• Overall the area was clean and tidy.

  Yes

  No

  N/A

LIQOUR

• Prices of products were easy to find

  Clearly visable

  Visable

  Difficult to find

• Specials were obvious and appealing.

  appealing display

  some minor gaps

  missing product/ unappealing

• Variety show were marked clearly.

  Yes

  No

  N/A

• There was no obstruction hindering the my ability to shop.

  Clear and uncongested

  Difficult to reach product

  Unable to reach product

• There were less than five (5) Out Of Stocks.

  Yes

  No

  N/A

• Shelves were full and visually appealing.

  appealing display

  some minor gaps

  missing product/ unappealing

• Fridge was full and visually appealing.

  appealing display

  some minor gaps

  missing product/ unappealing

• Sufficient Under 25 signage was visible.

  Clearly visable

  Visable

  Difficult to find

• ESL surrounds were not visible.

  Yes

  No

  N/A

• The wine special displays did not have any empty cardboard boxes.

  Yes

  No

  N/A

• The beer fridge top shelf stocked safely. ie. Cans not stacked on top of each other.

  Yes

  No

  N/A

• Staff were wearing clean uniforms and name badges.

  Yes

  No

  N/A

• Staff were friendly and approachable.

  Yes

  No

  N/A

• Wet floor signs are not visable unless in use.

  Yes

  No

  N/A

• Floors are clean and free from debris and dirt.

  Yes

  No

  N/A

• Overall the area was clean and tidy.

  Yes

  No

  N/A

• Glass and mirrors are clean.

  Yes

  No

  N/A

• Department looks organised and free from clutter.

  Yes

  No

  N/A

• Fridge and surrounds are clean - Exterior

  Yes

  No

  N/A

• Fridge is clean - Interior

  Yes

  No

  N/A

• Overall the area was clean and tidy.

  Yes

  No

  N/A

CHECKOUTS

• Sufficient checkouts were open to meet customer demand. How many checks were open?

  yes

  no

• A supervisor was present on the floor in front of checkouts.

  Yes

  No

  N/A

• Sufficient Under 25 signage was present.

  Yes

  No

  N/A

• Product displays near checkouts were full and appealing.

  appealing display

  some minor gaps

  missing product/ unappealing

• Checkouts wee tidy and free of any unnecessary item.

  Yes

  No

  N/A

• Item separators present.

  Yes

  No

  N/A

• Staff were wearing clean uniforms and name badges.

  Yes

  No

  N/A

• Staff initiated a greeting and were helpful.

  Yes

  No

  N/A

• Red lights were attended to in a timely manner.

  Yes

  No

  N/A

• Goods were packed in trolls correctly.

  Yes

  No

  N/A

• Public toilet was clean and tidy.

  very good

  generally clean

  unclean

• Department looks organised and free from clutter.

  Yes

  No

  N/A

• Floors are clean and free from debris and dirt.

  Yes

  No

  N/A

• Wet floor signs are not visable unless in use.

  Yes

  No

  N/A

• A supervisor was present in the self checkout area. Who?

  yes

  no

• The self checkout bags were being opened and ready for use

  Yes

  No

  N/A

• Self checkout lights were being attended to in a timely manner.

  Yes

  No

  N/A

• Self service attendants attendants are wearing clean Hi-Viz vests.

  Yes

  No

  N/A

• Self service rubbish bins are clean and usable.

  Yes

  No

  N/A

• Overall self checkout area was clean and tidy.

  Yes

  No

  N/A

• SHOP'nGO area is tidy with green bags available.

  Yes

  No

  N/A

FUEL

• Overall the fuel site was clean and presentable.

  Yes

  No

  N/A

• Instructions for the use were displayed clearly.

  Yes

  No

  N/A

• Safety signs were clear and visible.

  Yes

  No

  N/A

• rubbish bins were clean and useable.

  Yes

  No

  N/A

STORE ENTRANCE/ CARPARKS

• Car parks are clean and tidy.

  Yes

  No

  N/A

• Store entrance was clean and inviting.

  Yes

  No

  N/A

• There were trolleys available to customers.

  Yes

  No

  N/A

• Alternate trolleys were available to customer. ie. Baby/ shallow trolleys

  Yes

  No

  N/A

• All visible trolleys were clean and free of litter.

  Yes

  No

  N/A

• The lotto counter was tidy and manned.

  Yes

  No

  N/A

• The notice board was visible , organised and uncluttered.

  very good

  generally tidy

  disorganised

• All POS posters were correct visually appealing.

  Yes

  No

  N/A

• The windows were presentable and clean.

  Yes

  No

  N/A

• Rubbish bins were clean and usable.

  Yes

  No

  N/A

• Ramp and stairwell were clean and tidy.

  clean and tidy

  minor untidiness

  dirty

• Floors are clean and free from debris and dirt.

  Yes

  No

  N/A

• Wet floor signs are not visable unless in use.

  Yes

  No

  N/A

• Hand sanitiser is available.

  Yes

  No

  N/A

• Customer and rep desk were stocked and tidy.

  Yes

  No

  N/A

• Add signature

  Sign