Quality Control Sheet

• Document No.

• Quality Control Check

• Conducted on

  Date

• Prepared by

• Location
  Address

• Install Date

  Date

• Tech Name

• Tech Number

• Job Number

• Account Number

• Customer Name

Tech Professionalism

• Was the tech professional and courteous?

  Yes

  No

  N/A

• Was the tech's appearance professional and clean?

  Yes

  No

  N/A

• Did the tech arrive within the expected time window?

  Yes

  No

  N/A

• Did the tech review the customer's XH package and all available options for upgrade/downgrade, add ons, and up sales?

  Yes

  No

  N/A

• Customer Agreement

Responses

• Did the tech Review the Agreement with Customer?

  yes

  no

• Did the tech Review the 30 Day MBG with the Customer?

  yes

  no

• Was the 7 day Familiarization Period Reviewed with the customer?

  yes

  no

• Was Customer Welcome Packet Filled Out?

  yes

  no

• Was the Contract Filled out and Signed?

  yes

  no

• Were the Alarm Permit Requirements Explained to the customer?

  yes

  no

• Was Customer Contact Information Completed?

  yes

  no

• Has the Customer Activated their Portal?

  yes

  no

• Emergency Contact Information Entered in Portal

Responses

• CTV 1 (1st Blue Badge)

• CTN 1 (1st White Badge)

• CTV 2 (2nd Blue Badge)

• CTN 2 (2nd White Badge)

• Was the Password Entered in Touch Screen and Portal?

Response

• Entered in Touch Screen

• Entered in Portal

• Alarm System Tested

Responses

• Is Broadband Online?

  yes

  no

• Is Cell Online?

  yes

  no

• Has Wifi Signal Been Verified?

  yes

  no

• We're all signals verified in COPS?

  yes

  no

• Are all metrics passing in the Customer's AIP portal?

  Yes

  No

  N/A

• Was the Alarm System and Portal Features Demonstrated to the Customer?

  yes

  no

• Have Customer Answer Next Question and Sign.

• Have all your services been installed to you satisfaction and are working correctly? Is your internet, Television, and phone working correctly?

  Yes

  No

  N/A

• Customer Signature

  Sign

• Hand IPad back to Technician

• Was a thermostat installed?

  Yes

  No

  N/A

• Is the heat and AC currently functioning properly?

  Yes

  No

  N/A

• Did the tech install a Takeover/Panel Swap?

  Yes

  No

  N/A

• Attach Photo of Panel

  Media

• Was the panel left in a clean and acceptable state?

  Yes

  No

  N/A

• Was the panel programmed properly?

  Yes

  No

  N/A

• Are there currently any faults on the panel's zones?

  Yes

  No

  N/A

• If a PIM was used, was it secured properly?

  Yes

  No

  N/A

• Does the panel adhere to power regulations in regards to total mA allowed (600 mA)?

  Yes

  No

  N/A

• Did the tech Install any Outdoor Cameras?

  Yes

  No

  N/A

• Attach Photo of Outdoor Camera

  Media

• Was the camera(s) mounted securely?

  Yes

  No

  N/A

• Was a wall bushing or silicone used as needed?

  Yes

  No

  N/A

• Was the camera(s) mounted in an acceptable area (privacy policy)?

  Yes

  No

  N/A

• Did the tech do any wall fishes?

  Yes

  No

  N/A

• Attach Photos of any wall fishes

  Media

• Was a wall bushing or silicone used as needed?

  Yes

  No

  N/A

• Were any excess holes created during the wall fishing process?

  Yes

  No

  N/A

• Attach photos of excess holes created

  Media

• Does the transformer come out directly behind the wall outlet?

  Yes

  No

  N/A

• Did the tech do any outlets?

  Yes

  No

  N/A

• Attach photos of any outlets

  Media

• Were staples used in the outlet run?

  Yes

  No

  N/A

• Were flex clips used in the outlet run?

  Yes

  No

  N/A

• Is the CAT5E wire run taut and neat?

  Yes

  No

  N/A

• Were all sensors/devices mounted properly?

  Yes

  No

  N/A

• Was the customer given the option to use silicone, mounting tape, or screws for the installation of mounted devices?

  Yes

  No

  N/A

• Was the customer asked where they would like to have their devices installed/mounted?

  Yes

  No

  N/A