Quick Restaurant Experience Visit

• Restaurant Number

• Conducted on

  Date

• Prepared by

• Staff On Duty

First Contact - Deciding to come

• Building signage clear and visible from 200m each way, in good repair (lights on)?

  Yes

  No

  N/A

• Does restaurant have new logo signage?

  Yes

  No

  N/A

• Banners tightly hung, not sagging, in good repair, ropes tied off?

  Yes

  No

  N/A

• Gardencarpark free of weeds/rubbish/cigarette butts?

  Yes

  No

  N/A

• Outdoor seating area inviting and free of litter, with approved furniture?

  Yes

  No

  N/A

• Rubbish bins clean and usable, not over flowing?

  Yes

  No

  N/A

• Building exterior in good condition e.g. paint not faded/peeling/damaged?

  Yes

  No

  N/A

• Windows and window frames clean and free of marks?

  Yes

  No

  N/A

• Hours of operation displayed and correct?

  Yes

  No

  N/A

• Social distancing signage current and accurate?

  Yes

  No

  N/A

• Front door glass free of finger prints/marks?

  Yes

  No

  N/A

• POP up to date, correctly hung, straight, free from bubbles/creases?

  Yes

  No

  N/A

• No more than 2 window clings and a maximum of 3 door decals, two promotional and one listing business hours?

  Yes

  No

  N/A

• Street sign in good condition, current messaging, sides attached tightly?

  Yes

  No

  N/A

• Subsavers Value message on display?

  Yes

  No

  N/A

• Is the restaurant Fresh Forward décor? (If not note remodel due date)

  Yes

  No

Landing Zone - Deciding to stay

• Welcomed/acknowledged within 3 seconds of entry?

  Yes

  No

  N/A

• Does the restaurant feel welcoming?

  Yes

  No

  N/A

• Restaurant smells good?

  Yes

  No

  N/A

• Restaurant looks clean and free from clutter?

  Yes

  No

  N/A

• Staff look professional, full uniform (name badge, hat, apron, correct pants and shoes), well groomed, hair neatly restrained?

  Yes

  No

  N/A

• Bright lighting, all lights working, LED lighting in place?

  Yes

  No

  N/A

• Air temperature comfortable?

  Yes

  No

  N/A

• Music appropriate, subway radio playing?

  Yes

  No

  N/A

The Decider - What to order

• Correct menu panels and POP displayed?

  Yes

  No

  N/A

• No more than 2 counter cards / menu hangers?

  Yes

  No

  N/A

• Drinks fridge clearly visible, full and appealing?

  Yes

  No

  N/A

• Is the bread cabinet correctly displayed with 5 bread per tray, flat and single stacked, bread looks good?

  Yes

  No

  N/A

• Does the food in the baine look fresh and appealing, products correctly prepared and displayed, no mess around pans or on sandwich boards?

  Yes

  No

  N/A

• Counter glass clean?

  Yes

  No

  N/A

• Sandwich boards look clean and white?

  Yes

  No

  N/A

• Are sandwich unit clings in good condition and correctly placed?

  Yes

  No

  N/A

• Back bench and POS area clean and free of clutter?

  Yes

  No

  N/A

• Can you see back of house messages from guest viewpoint?

  Yes

  No

  N/A

• Subcards on display in stand?

  Yes

  No

  N/A

• 3PD materials on display, tablets appear clean?

  Yes

  No

  N/A

The Main Event - Have it created your way

• At the counter did the staff smile at guest and make them feel welcome?

  Yes

  No

  N/A

• Were all breads available?

  Yes

  No

  N/A

• Were all fillings available?

  Yes

  No

  N/A

• Did staff repeat back guest order instructions?

  Yes

  No

  N/A

• Did staff offer guest a footlong?

  Yes

  No

  N/A

• When toasting, did staff engage guest in conversation?

  Yes

  No

  N/A

• Staff treated food with respect “like a masterpiece”?

  Yes

  No

  N/A

• Was guest offered add-ons? (cheese, bacon, avocado)

  Yes

  No

  N/A

• Was guest asked for a final approval of product?

  Yes

  No

  N/A

• Cookie display full and tempting?

  Yes

  No

  N/A

• Offered guest a drink and/or cookie?

  Yes

  No

  N/A

• Did the staff prioritise in restaurant guests?

  Yes

  No

  N/A

• Was guest asked to scan a Subcard and review rewards, or download the App?

  Yes

  No

  N/A

• Staff know how to do gift/reward transaction?

  Yes

  No

  N/A

• Was guest given a receipt & asked to do a survey?

  Yes

  No

  N/A

• Was guest thanked?

  Yes

  No

  N/A