Information
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Conducted on
Restaurant-Seven AM
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Prepared by
Server attendant provides a warm welcome using the guest name (Three Steps of Service)- 16 Points
Server attendant takes pride in and takes care of personal appearance - 2 Points
Server attendant uses proper verbiage and is "On Stage" - 10 Points
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* Certainly, My pleasure,I would be happy to
Server attendant is knowledgeable about menus,coffee and tea selection - 16 Points
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Explains restaurant specialties
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Provides recommendations, if asked
Server attendant provides exceptional service - 16 Points
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Ladies served first
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Food served to correct guest without asking
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Offer to replace juice if finished
Table setting enlivens the senses- 2 Points
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Tables are not wobbling
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Cutlery, Napkins are clean
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Table setting is neat and according to standard
Server attendant clears dirty dishes with in 2 minutes and reset tables within 3 minutes of guest leaving the restaurant - 12 Points
Server attendant owns and resolves guest's requests and opportunities immediately - 4 Points
Server attendant maintains a clean and organized work station - 8 Points
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Bird droppings wiped off tables and chairs
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Sugar packets and unused items removed from table
Server attendant prepares sufficient mise en place for service -4 Points
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Ensuring side station is fully stocked and back up is ready for use.
Server attendant enhances emotional engagement -10 Points
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Uses guest name when engaging
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Acknowledges special occasions when applicable
Server attendant provides a fond farewell (Three Steps of Service) -4 Points
Comments & Observations
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