Restaurant Evaluation

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

First Impressions

• Is the external signage appropriate, noticeable and well illuminated

  Yes

  No

  N/A

• If a person were to walk by the restaurant, is the first impression inviting?

  Yes

  No

  N/A

• Is the external lighting appropriate and correctly directed?

  Yes

  No

  N/A

• Are the windows clean and free of advertising material?

  Yes

  No

  N/A

• Does the view through the window from the outside of the restaurant enhance a prospective diner's first impression?

  Yes

  No

  N/A

• Is the pavement outside clean and safe to navigate?

  Yes

  No

  N/A

• Are accesses to the restaurant clear of clutter and clean?

  Yes

  No

  N/A

• Is disabled access appropriate?

  Yes

  No

  N/A

• Is the reception area clean and uncluttered?

  Yes

  No

  N/A

• Is the decor in the dining area in good repair?

  Yes

  No

  N/A

• Are the ambient lighting and music levels appropriate?

  Yes

  No

  N/A

• Is the restaurant easy to navigate?

  Yes

  No

  N/A

• Are there any obstructions to free traffic flow?

  Yes

  No

  N/A

• Is the carpet/flooring clean and free from stains or marks?

  Yes

  No

  N/A

• Are the tables and chairs in good repair?

  Yes

  No

  N/A

• Do the tables, chairs and linens blend with the overall theme and decor?

  Yes

  No

  N/A

• Are the light fixtures,window blinds/curtains, plants, pictures, and ceiling clean and in good condition?

  Yes

  No

  N/A

• Is the internal signage visible, appropriate, and well lit?

  Yes

  No

  N/A

• Are the mirrors, walls and floors clean in the toilets?

  Yes

  No

  N/A

• Are bins empty?

  Yes

  No

  N/A

• Are the levels of soap, toilet paper and air freshener appropriate?

  Yes

  No

  N/A

• Are the toilets fresh smelling and CLEAN,CLEAN,CLEAN?

  Yes

  No

  N/A

• Does the restaurant smell fresh and clean?

  Yes

  No

  N/A

Your Staff

• Are the staff trained to answer inquiries and take reservations consistently?

  Yes

  No

  N/A

• Are telephone and enquiries in person taken promptly, and courteously?

  Yes

  No

  N/A

• Are enquiries taken to a consistent standard?

  Yes

  No

  N/A

• Are guest greeted and shown to tables to a consistent standard?

  Yes

  No

  N/A

• Are guests greeted promptly, energetically and courteously?

  Yes

  No

  N/A

• On first impression, are staff neat and clean?

  Yes

  No

  N/A

• Are staff easy to identify (e.g. uniform, name badge, company logo)?

  Yes

  No

  N/A

• On initial approach to the table is the greeting prompt and courteous?

  Yes

  No

  N/A

• Are staff knowledgable and helpful with beverage and wine selection?

  Yes

  No

  N/A

• Do staff have sufficient knowledge and training to explain the menu?

  Yes

  No

  N/A

• Do staff explain the special menu choices appropriately?

  Yes

  No

  N/A

• Do staff up sell starters and side dishes?

  Yes

  No

  N/A

• Do staff anticipate the customer's needs during the meal?

  Yes

  No

  N/A

• Are staff trained to suggest food and wine pairings?

  Yes

  No

  N/A

• Is the overall level of energy, organisation, efficiency, timing, speed, communication and speech within the dining room appropriate?

  Yes

  No

  N/A

• Do staff outline special events or promotions to the guest?

  Yes

  No

  N/A

• Do staff present the bill to the customer appropriately?

  Yes

  No

  N/A

• On leaving the restaurant are guests thanked and told of any loyalty scheme?

  Yes

  No

  N/A

• Is there a natural rapport within the dining room between staff and guest?

  Yes

  No

  N/A

The Menu

• Are the menus clean and well presented?

  Yes

  No

  N/A

• Are the menus designed to compliment the restaurant theme, decor, colour and atmosphere?

  Yes

  No

  N/A

• Is the menu easy to read with correct dish placement and pricing?

  Yes

  No

  N/A

• Are the menu items descriptively worded to increase interest and ease of ordering?

  Yes

  No

  N/A

• Are the signature high profit menu items well placed, highlighted and appropriately promoted?

  Yes

  No

  N/A

• Is the current menu combination appropriate, i.e. with separation of starters, entree, dessert, wine and beverage?

  Yes

  No

  N/A

• Could a special bar, beverage or martini menu be utilised to drive wet sales?

  Yes

  No

  N/A

Presentation

• Are drinks freshly prepared to order and presented attractively, garnished appropriately and presented professionally?

  Yes

  No

  N/A

• Is the food presented correctly seasoned, with contrasting textures, served at the appropriate temperature and portion size?

  Yes

  No

  N/A

Service

• Is the offering of beverage and water refill timely and appropriate?

  Yes

  No

  N/A

• Is the appropriate plate and silverware distributed properly according to menu item ordered?

  Yes

  No

  N/A

• Are guests offered appropriate condiments?

  Yes

  No

  N/A

• Are plates and glass ware handled appropriately and cleared correctly?

  Yes

  No

  N/A

• Is the wine glassware steamed and polished?

  Yes

  No

  N/A

• Are tables cleared fully prior to dessert and coffee service?

  Yes

  No

  N/A

• Are the correct plates and silverware placed for dessert and coffee service?

  Yes

  No

  N/A

• Is the bill presented in a folder or booklet?

  Yes

  No

  N/A

• Is the bill processed in a timely manner?

  Yes

  No

  N/A

• Is anything presented to the customer on departure to encourage their return (e.g. loyalty scheme, special offer voucher, reward for providing email address)?

  Yes

  No

  N/A