Retail Assurance Compliance Audit 2020

Has the Retailer Fire Risk Assessment been reviewed in the past year? (AND/OR BEEN CHANGED INLINE WITH ANY SERVICE STATION CHANGES?)

Has the Retailer Service Station Risk Assessment(s) and Retailer H&S policy been reviewed in the last year?

1) Health & Safety Law poster--(prominently displayed back of house for all staff to see?)

2) Health & Safety at work manual handling poster--(prominently displayed back of house for all staff to see?)

3) Current copy of Certificate of Employers Liability Insurance--(prominently displayed back of house for all staff to see?)

Are all security doors kept closed and locked?--('Do you want a customer in this location? If not it should be locked, i.e. till area, office area, electricity room, bin store etc)

Is the Service Station complying with the Closed Door Policy?--(Door should be locked via Mag Lock then Key. Key should be kept on the person)

Are all fire exits and secondary means of escape unobstructed and locked from external entry? (Fire exits/secondary means of escape must NOT be bolted shut/deadlocked during operational hours). Ultimately, can you reach the Muster Point in an emergency?--(Internal/external walk, is the access clear on both sides of the door. All external doors should be alarmed )

Are lone workers locking the front door when away from the till area? Is the round Lone Worker's Sticker on the last door prior to the shop floor?--(Magnetic door lock to be used every time when CSC leaving the till area. <br>Round Sticker Code Lone/17 - Altavia)

Do staff know where the Panic Alarm Buttons are located?Do staff know what happens when the alarm is pressed? Is the Reset Key available?--(NB explanation in the Emergency Response Plan under Robberies)

Are the Magnetic Door locks accessible and functioning? (Note these are the remote door locks behind the till)--(Physical check especially on push/pull doors - Comment to include that if it is not working correctly a Vinci job needs to be recorded so that the job can be escalated. If it is faulty but can prove that a call has been logged with Vinci then notate date, job number and mark as compliant)

Without hesitation, is the Customer Service Champion able to produce the:Accident Book,Needle Stick Injury Prevention Pack,Get you Home Safe Clothing,Eye Wash Kit &First Aid Kit?--(Do the staff know what each item is and what it is used for? Are all First Aid items present and in date? <br>Are the completed Accident Book pages removed, numbered and stored securely due to GDPR? ANY RIDDOR accidents to be flagged to Callum Hook imediately)

Is the Go Home Well Emergency Response Flipchart available, first and last page filled in correctly?--(Ensure Fairbanks contact details are included on the list )

Does the Service Station have an Emergency Evacuation Plan specific to the Service Station and include an appropriate Muster Point?--(Advisory : any training rooms to display a muster point within the room.<br>LPG stations must have 2 muster points based on prevailing wind)

Is the electrical cupboard free from stored items?

Are the three security stickers displayed at head height next to the shop door :-CCTV in Operation,Staff Do Not Have Access to Safe,Lift Helmet Visor?**16hr Service Stations additionally require**Fog Bandit in Operation sticker--(Provide Tates order codes for the Security Sticker Pack Altavia Codes - CCTV/17, Safe/17, Visor/17, Fog/17 )

Is any customer property retained on the Service Station?--(Customer property should not be stored or retained on the Service station)

Are there un-authorised Pan Keyed Transactions in the last full month?

Is the New SAM Lone Worker Guidelines on display and signed by staff?--(Door is not to be opened for newspaper deliveries during Closed Door Policy )

Is the Service Station ensuring there are no Out of Date products on display?

Can the CSC produce the most recent copy of the allergy information?Ie. printed copy and the IPAD--(Allergy information is forced downloaded onto IPADs, Stations are required to print a copy. Check these are both the same date. If the IPAD is down then the Printed Sheet is sufficient and should be matched against the FSC website)

Are the prices on the Pole Sign identical to the Pumps and Red Prairie?--(Check each pump)

Are Till limits adhered to with no unsecured cash on site?--((visual check when till lid is opened). No till keys to be kept in the till drawer or immediate vicinity)

***Non-24 Hour Stations only *** Are the Till drawers being left open and the Till float secured in an approved safe (Mini or Main safe)?--(Mini Safe to contain no more than £250 including the overnight float on Non-24 Hour Stations. 1 Mini Safe per Station )

Is the Mini Safe secured, locked and does not exceed procedural limit?(Mini Safe to contain no more than £250 including the overnight float on Non-24 Hour Stations. 1 Mini Safe per Station )

Does Red Prairie show Pick Ups are within procedural limits?--(Maximum £200 Till drops during 6am-11pm and £100 during 11pm-6am - RSAA advisory (£100 6am - 11pm) & (£50 11pm - 6am))

Is there evidence of non-adherance to cash handling procedures?

Are safe keys or digital safe combination kept securely?--(If the main Station safe is still key operated ie. No time delay device, raise to Vinci)

Is the Office secure when the safe is opened?

Are the cash collection bags awaiting collection, sealed and present in the MAIN safe?

Are Off-Set Fill Points locked and accurately identified/labelled?--(Do grade labels and tank capacities match the Vedeeroot and tank mapping?<br>Are they all padlock locked with a second set of keys available?)

Has there been an accurate reconciliation on every Petrol/Diesel/AdBlue tank every day?--(What is the last date on RP as reconciled? Is it within the last 24hr period?)

Is the daily Veederoot Tank Gauge Report printed at 0.00 and filed?--(If a fault with the Vederoot should be reported to Vinci)

Check all Pump Tests in the last 2 months via GSSP Pump Test Report--(To include Engineer, CSC & Manager Signatures on each Till Pump Receipt. Proof of Engineer Visit e.g. Permit to Work or Work Order. Has the Product been Returned to Tank with the exception of AdBlue?)

Is the Register of Competent Persons available and cross referenced to the RLA for compliance?--(Paper Copies of "Competant Persons Accreditation" and "Competant Persons certificate" are acceptable (if access to RLA is not avaialble))

Is the ACO Channel grills clear of debris, allowing Loss Of Primary Containment into the Interceptors?--(If they are blocked, remind staff they must not use metal instruments to clear, due to sparking hazard)

During the reviewed period, is there a variance on the Fuel Sales Reconciliation Report(period of one week)? Has the appropriate investigation taken place?--(Issue to be logged with Wincor. )

Is the Veederoot Manual available at time of audit?Is the Vedeeroot alarm sounding whilst on station? What action is being taken by the CSCs?--(If the Vederoot alarm is sounding on arrival, has a job been logged with Vinci? If no alarms sound during the audit, mark as Compliant)

Is the Car Wash being reconciled and daily reports being printed and filed for reference?--(If Codax is linked to Till mark as N/A (ie.If the ticket is printed via till and comes out on Codex machine automatically then this is 'Linked')<br>Two different ways reconcile:- <br>1) RP - Vending Reconciliation Report <br>2) Excel document that RSAA have shared as Best Practice<br>NB: Stations may have their own version)

Are the Car Wash Refund Receipts being printed and filed for reference? Best Practice is the use of a Refund Sheet/Log to record all the Refunds--(Refund Receipts attached to the Refund Sheet/Log<br>Spot check the Sales Mix Report)

Are the Buy Time Meter Readings being taken and recorded/reconciled daily?(Evidence required / cross reference with RP --(Sales Mix Report))

Is the firefighter's switch/external emergency button accessible? If the CSC/FSC does not know where to locate the button, mark as((does CSC know that their emergency stop button also stops E-charging & bulk AdBlue))

Are fire extinguishers readily available?--(Check the seals and that the extinguisher checks are in date?)

Do fire buckets contain absorbent sand, are fitted with a lid and have plastic sand spreaders available?

Is there a dedicated lidded container for contaminated sand and does the CSC know how to dispose of contaminated sand--(Tates can supply dedicated lidded bin/container. Job to be logged with Vinci for collection of contaminated sand)

Is the CCTV system operating at an acceptable standard including all monitors? (e.g. clear picture, all cameras working without interference, 31 days recording, the time matches the till point within 1 minute)?--(If not working but a job has been logged with Vinci and Locketts, mark as Compliant. Notate Vinci number and the date reported on the Audit for reference.)<br>

Are all customer-facing monitors working and showing the correct image? Have issues been reported to Vinci if they do not show a clear/correct image?Are the Yellow CCTV stickers up in the office?--(If not working but a job has been logged with Vinci and Locketts, mark as Compliant. Notate Vinci number and the date reported on the Audit for reference. Till contents NOT to be on display )<br>

Who can you give CCTV to on demand?--(iPad now has access to a form ‘Police, court or government CCTV request for information’. Go to main diary, ‘websites’ and then ‘station forms’. The SM gives iPad to enforcement officer requesting access for them to complete and then you can give CCTV as per request immediately. 3rd Party requests still go through CSC.)

Is the ADBLUE Spill Kit available for immediate use? Do the staff know how to use it and how to store/dispose of waste?--(Contact Vinci for Disposal of contaminated Spill Kit)

Does the Ad-Blue volume on the Veederoot Inventory Report match the Ad-Blue volume on the tank gauge at the time of audit?--(If there is a tank gauge is on the pump please NA this Question. Maximum differential to be no more than 20 litres )

Does the Customer Service Champion on the POS know the name of the Designated Premises Supervisor?

Is the Designated Premises Supervisor correct on the Section 57 Notice?

Reviewing the RLA - Has the Customer Service Champion at the POS completed the RLA module titled xxx?

Have all Customer Service Champions on the Station at the time of the audit been authorised to sell alcohol by the Designated Premises Supervisor?

Are the Customer Service Champions wearing the Challenge 25 badge?

Are the ‘Acceptable Forms of ID’ poster, the 3 Challenge 25 posters, the double sided window decal and shelf talkers on display?