Conducted on
Date
Prepared by
Location
Address
Visit Summary:
WR Site
Brentwood
Thorley
Chelmsford
Date / Time:
Date
Assessor:
Shell Forecourt Experience
1.01 Forecourt Experience - Forecourt & Landscaping
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
1.02 Forecourt Experience - Fuel Pumps
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
1.03 Forecourt Experience - Signage & POS, Building & Entrance
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
1.04 Forecourt Experience - Availability - Bunkers & external displays
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
1.05 Forecourt Experience - Display standards - Bunkers & external displays
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
Waitrose Proposition
2.01 WR Horticulture - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.02 WR Horticulture: Presentation - Display standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.03 WR Food To Go - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.04 WR Food To Go - Display standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.05 WR Dinner for Tonight - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.06 WR Dinner for Tonight - Display Standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.07 WR Chilled Top Up & Deli - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.08 WR Chilled Top Up & Deli - Display standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.09 WR Essentials & Distress - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.10 WR Ambient Bakery & Biscuits - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.11 WR Ambient Bakery & Biscuits - Display standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.12 WR Grocery & Seasonal - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.13 WR Grocery & Seasonal - Display standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.14 WR Non Food, Pet & Baby - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.15 WR Non Food, Pet & Baby - Display standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.16 WR Wines & Beers - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
2.17 WR Wines & Beers - Display standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
Shell Propositon
3.01 Shell Jamie Oliver FTG - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
3.02 Shell Jamie Oliver FTG - Display standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
3.03 Shell Chilled Single Serve drinks - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
3.04 Shell Chilled Single Serve drinks - Display standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
3.05 Shell Coffee, Treats & Healthy Snacking - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
3.06 Shell Coffee, Treats & Healthy Snacking - Display standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
3.07 Shell Jamie Oliver Food Counters - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
3.08 Shell Jamie Oliver Food Counters - Display standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
3.09 Shell Grocery, Frozen & Publications - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
3.10 Shell Grocery, Frozen & Publications - Display standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
3.11 Shell Car Care & Phone Tech - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
3.12 Shell Car Care & Phone Tech - Display standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
3.13 Shell Impulse & Queue System - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
3.14 Shell Impulse & Queue System - Display standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
3.15 Shell Spirits & Tobacco - Availability of assortment
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
3.16 Shell Spirits & Tobacco - Display standards
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
Compliance & Service
4.01 Services: Customer Toilets
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
4.02 Service: Quality of interaction - Shop floor & Checkouts
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
4.03 Compliance: Pricing Indications - Pricing, ticketing and POS
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
4.04 Compliance: Assortment Conformance
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
4.05 Compliance: Housekeeping, Equipment and Ease of Shopping
Brand Ambassador
Very Good
Good
Improvement Needed
Brand Damaging
4.06 Compliance: Temperature Controls
Compliant
Non-Compliant
N/A
4.07 Compliance: Date Code Checking
Compliant
Non-Compliant
N/A
4.08 Compliance: Urgent Communications
Compliant
Non-Compliant
N/A
Corrective Action Report - Follow up on previous audit
Compliant
Non-Compliant
N/A
Central Issues & Observations
5.01 WR Central Issues - Supply Issues
Compliant
Non-Compliant
N/A
5.02 WR Central Issues - Range, Assortment & Layouts
Compliant
Non-Compliant
N/A
5.03 WR Central Issues - Point of Sale, Signage & Notices
Compliant
Non-Compliant
N/A
5.04 WR Central Issues - Equipment & Maintenance
Compliant
Non-Compliant
N/A
5.05 Shell Central Issues - Supply Issues
Compliant
Non-Compliant
N/A
5.06 Shell Central Issues - Range, Assortment & Layouts
Compliant
Non-Compliant
N/A
5.07 Shell Central Issues - Point of Sale, Signage & Notices
Compliant
Non-Compliant
N/A
5.08 Shell Central Issues - Equipment & Maintenance
Compliant
Non-Compliant
N/A
Q: Visit Summary and Operational Context AUDITOR SIGNATURE
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Mohammad Chaudhry
WAITROSE - Customer Journey Review - Shell Retailer Sites
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