Title Page

  • Conducted on

  • Prepared by

  • Location

Visit Summary:

  • WR Site

  • Date / Time:

  • Assessor:

Shell Forecourt Experience

  • 1.01 Forecourt Experience - Forecourt & Landscaping

  • 1.02 Forecourt Experience - Fuel Pumps

  • 1.03 Forecourt Experience - Signage & POS, Building & Entrance

  • 1.04 Forecourt Experience - Availability - Bunkers & external displays

  • 1.05 Forecourt Experience - Display standards - Bunkers & external displays

Waitrose Proposition

  • 2.01 WR Horticulture - Availability of assortment

  • 2.02 WR Horticulture: Presentation - Display standards

  • 2.03 WR Food To Go - Availability of assortment

  • 2.04 WR Food To Go - Display standards

  • 2.05 WR Dinner for Tonight - Availability of assortment

  • 2.06 WR Dinner for Tonight - Display Standards

  • 2.07 WR Chilled Top Up & Deli - Availability of assortment

  • 2.08 WR Chilled Top Up & Deli - Display standards

  • 2.09 WR Essentials & Distress - Availability of assortment

  • 2.10 WR Ambient Bakery & Biscuits - Availability of assortment

  • 2.11 WR Ambient Bakery & Biscuits - Display standards

  • 2.12 WR Grocery & Seasonal - Availability of assortment

  • 2.13 WR Grocery & Seasonal - Display standards

  • 2.14 WR Non Food, Pet & Baby - Availability of assortment

  • 2.15 WR Non Food, Pet & Baby - Display standards

  • 2.16 WR Wines & Beers - Availability of assortment

  • 2.17 WR Wines & Beers - Display standards

Shell Propositon

  • 3.01 Shell Jamie Oliver FTG - Availability of assortment

  • 3.02 Shell Jamie Oliver FTG - Display standards

  • 3.03 Shell Chilled Single Serve drinks - Availability of assortment

  • 3.04 Shell Chilled Single Serve drinks - Display standards

  • 3.05 Shell Coffee, Treats & Healthy Snacking - Availability of assortment

  • 3.06 Shell Coffee, Treats & Healthy Snacking - Display standards

  • 3.07 Shell Jamie Oliver Food Counters - Availability of assortment

  • 3.08 Shell Jamie Oliver Food Counters - Display standards

  • 3.09 Shell Grocery, Frozen & Publications - Availability of assortment

  • 3.10 Shell Grocery, Frozen & Publications - Display standards

  • 3.11 Shell Car Care & Phone Tech - Availability of assortment

  • 3.12 Shell Car Care & Phone Tech - Display standards

  • 3.13 Shell Impulse & Queue System - Availability of assortment

  • 3.14 Shell Impulse & Queue System - Display standards

  • 3.15 Shell Spirits & Tobacco - Availability of assortment

  • 3.16 Shell Spirits & Tobacco - Display standards

Compliance & Service

  • 4.01 Services: Customer Toilets

  • 4.02 Service: Quality of interaction - Shop floor & Checkouts

  • 4.03 Compliance: Pricing Indications - Pricing, ticketing and POS

  • 4.04 Compliance: Assortment Conformance

  • 4.05 Compliance: Housekeeping, Equipment and Ease of Shopping

  • 4.06 Compliance: Temperature Controls

  • 4.07 Compliance: Date Code Checking

  • 4.08 Compliance: Urgent Communications

  • Corrective Action Report - Follow up on previous audit

Central Issues & Observations

  • 5.01 WR Central Issues - Supply Issues

  • 5.02 WR Central Issues - Range, Assortment & Layouts

  • 5.03 WR Central Issues - Point of Sale, Signage & Notices

  • 5.04 WR Central Issues - Equipment & Maintenance

  • 5.05 Shell Central Issues - Supply Issues

  • 5.06 Shell Central Issues - Range, Assortment & Layouts

  • 5.07 Shell Central Issues - Point of Sale, Signage & Notices

  • 5.08 Shell Central Issues - Equipment & Maintenance

Q: Visit Summary and Operational Context

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AUDITOR SIGNATURE

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