CR Basics

• Conducted on

  Date

• Prepared by

  Media

• Location

  Select Sovereign Rayleigh Benfleet Stock Road South Weald WR Brentwood WR Chelmsford WR Thorley Oaklands Park Hedingham Sextons Doggetts Lane Tiptree

  • Sovereign
  • Rayleigh
  • Benfleet
  • Stock Road
  • South Weald
  • WR Brentwood
  • WR Chelmsford
  • WR Thorley
  • Oaklands Park
  • Hedingham
  • Sextons
  • Doggetts Lane
  • Tiptree

Safe and Legal

• Does the Service Station have their Business Names/Card displayed in a pouch in the window?(Business Card must be present in the shop window in the approved holder) <br>

  Yes

  No

• Are the tanker fill points caps present and padlocked?(Unless receiving a fuel delivery) <br>

  Yes

  No

• Is the Fire equipment in good order with the necessary number of Fire Buckets?(Each fuel island must have a fire bucket with dry sand, lid and scoop.) <br>

  Yes

  No

• Is the correct HSSE notice on the vent pipes unfaded with the text visible to customers?(HSSE notice must be visible from 20 meters with unfaded color (N/A if combined tanker fill/vent) <br>

  Yes

  No

• Are approved HSSE notices helmets, safe access and CCTV) placed at head height on, or alongside, the shop entrance?(Shell approved HSSE notices only (helmets, safe access and CCTV) <br>

  Yes

  No

• Is the door between the shop floor and the backofhouse area secured allowing no public access?(Includes front and back access door unless delivery taking place.) <br>

  Yes

  No

• Is the HSSE Fireman's handle visible and unobstructed?(Pathway to HSSE fireman's handle must be clear and accessible with POS visible.) <br>

  Yes

  No

• Is the CSC able to identify the emergency stop button in the console area?

  Yes

  No

• Is the correct Grade Label clearly visible on each Fuel Pump?(Must be clear to read and above the correct fuel grade. (Check % of fails) <br>

  Yes

  No

• Is the FSA rating decal displayed / visible in the shop window?(Clear location within the shop window or door) <br>

  Yes

  No

• Are the tobacco gantry doors closed and tobacco is not visible to the customer?

  Yes

  No

• Is the "Challenge 25 Window Decal" located inline with Locketts Premises Advisory?

  Yes

  No

• Is the "Offence for Under 18's to purchase alcohol" poster located inline with Locketts Premises Advisory?

  Yes

  No

• Is the "Under 25" poster located inline with Locketts Premises Advisory?

  Yes

  No

• Is the "Criminal offence to buy alcohol for a child" poster located inline with Locketts Premises Advisory?

  Yes

  No

• Are all the approved Covid19 HSSE notices visible in the shop window?(Approved HSSE notices as per the Covid-19 March 2020 Guideline) <br>

  Yes

  No

  N/A

• Is the process for disposal of contaminated sand being followed correctly?(Spills absored using sand / spill material should be placed into a contaminated sand bucket with a lid - placed in a location out of public access.) <br>

  Yes

  No

• The new version of the Pump Labels for the E10 change [ 1st September ]

  Yes

  No

Customer

• Is the Shop Entrance Mat and Shop Floor clean with no dirt, litter or spills?(Shop entrance mat must be in a suitable condition. Shopfloor must be free from spillages, food debris and stains. - Consideration given for poor weather.) <br>

  Yes

  No

• Were you able to freely move around the shop without any obstructions?(Customer must be able to browse each aisle with at least 1 metre gap between fixtures.) <br>

  Yes

  No

• Were the product shelves, gondolas and refrigerators/freezers clean?(Fixtures must not be showing more than two days dirt/dust or per the cleaning rota.) <br>

  Yes

  No

• Is the toilet acceptably clean, free from odors and fully stocked with all amenities?(Amenities include Hand soap, towels, bins air fresher. Hand dryers, good lighting must be available.) <br>

  Yes

  No

• Does the forecourt have sufficient stock of disposable gloves available?(Each fuel island must have Disposable Gloves in stock within a dispenser) <br>

  Yes

  No

• Does the forecourt have sufficient stock of hand towels available?(Each fuel island must have Hand Towels in stock within a dispenser) <br>

  Yes

  No

• Are Shell branded car wash exterior or interior surfaces free from excessive dirt, marks and/or stains?(There must be no major build of algae or mud and free from litter) <br>

  Yes

  No

  N/A

• Are all pumps working with all grades available?

  Yes

  No

• Is the Air Machine acceptably clean including any fascia) and operational with clear user instructions?(Must be free from major lime scale, handmade POS with clean user buttons.) <br>

  Yes

  No

  N/A

• Are the Pumps clean to touch?(Fuel pump bodies must not have more than one days worth of dirt. Handles must be clean to touch) <br>

  Yes

  No

• Is Jet wash clean including any fascia) fully operational and free from algae or major lime scale; with clear instructions?(There must be no major build of algae or mud and free from litter) <br>

  Yes

  No

  N/A

Brand

• Are Landscaped areas free of excessive weeds, dead plants or trees?(TBC) <br>

  Yes

  No

• Are Bollards free of damage, excessive rust or badly chipped/peeling paint?(Bollards with minor chips or permanent damage is acceptable. Major signs of rust should be painted.) <br>

  Yes

  No

• Are Spreaders/Pump Number signage free from excessive dirt, marks and/or stains?(Accessibility, height and the realistic frequency of cleaning will be taken into account.) <br>

  Yes

  No

• Are Stanchion frames free from damage, excessive dirt, marks and/or stains?(Damaged or unsecured stanchion poster frames should be reported) <br>

  Yes

  No

• Are the Shell Pectens on pump free from excessive dirt, marks and/or stains?(Shell Pecten must show no sign of fading or peeling.) <br>

  Yes

  No

• Is Directional Signage free from significant damage?(Damage that makes the instruction unclear/misleading) <br>

  Yes

  No

• Is Directional Signage free excessive dirt, marks and/or stains?(Must be free from major dirt or evidence that the weekly cleaning schedule has not been actioned.) <br>

  Yes

  No

• Is the pole sign view unobscured by other equipment or landscaping?

  Yes

  No

• Are the branded messages on the pole sign merchandised correctly?(Shell Pecten Top Row, Shell Partner 2nd Row,) <br>

  Yes

  No

• Are the pumps free from any non approved POS or handwritten signs?(Pumps must be clear of any handmade or unapproved POS unless authorized) <br>

  Yes

  No

• Is the shop front fascia clean?(Must be free from major dirt or evidence that the quarterly cleaning schedule has not been actioned.) <br>

  Yes

  No

• Are the shop windows clear of any unapproved notices or fixtures?(Expanded to include any objects blocking the full height glass panels.) <br>

  Yes

  No

• Is the till area clean and clutter free?(Approved items only to be present.) <br>

  Yes

  No

• Are all the CSC's wearing correct uniforms including approved badges?(Black shoes and trousers with official Shell shirt, the badge should be the correctly printed product. ) <br>

  Yes

  No

• Is the Tobacco gantry header clear of POS?(Space must be free from unapproved notices or clutter (exceptions to include legal POS )) <br>

  Yes

  No

• Are the perimeter Banners in good condition correct for current promotion?(Must be free from damage with the latest promotion shown in MyShop.) <br>

  Yes

  No

  N/A

• Is the Pricing Zone on the Pole Sign free from damage and missing LEDs?(LED Pricing must be clear to read, without potential for confusion of numbers i.e. 8 appearing as 0) <br>

  Yes

  No

• Are permanent Forecourt poster frames free from damage?(Free from damage that causes issues with placing POS or allows leaks) <br>

  Yes

  No

• If installed, are the forecourt Customer Information Screens

  Yes

  No

  N/A

• Trusted Space Clutter Rules + Weighting?

  Yes

  No

• Are the perimeter Wall Banners in good condition correct for current promotion?(Must be free from damage with the latest promotion shown in MyShop.) <br>

  Yes

  No

• On Entering the site was it clear on the Leaderboards what fuel could be bought at each pump; and were any out of stock pumps clearly mark(Fuel Grades on Leaderboards must be clear and visible without peeling. All out of stock fuel grades must be displayed with the approved POS) <br>

  Yes

  No

  N/A

Commercial

• Are the all CIS PUMP Digital Screens displaying the current promotional message?

  Yes

  No

  N/A

• Are all internal digital screens online and displaying the current promotional message?(Non scoring if it has been picked up on the daily check and reported to FSC ) <br>

  Yes

  No

  N/A

• Does the site have a Go+ POW sign on the forecourt?

  Yes

  No

• Does the site have any of the Go+ artwork or Go+ POS on the pole sign?

  Yes

  No

  N/A

• Does the site have any Pay at Pump fins or pump toppers to let customers know the service is available?

  Yes

  No

• Does the site have up to date Shell Go+ leaflets on display?(Up to date version should have ‘opt in to drive carbon neutral‘) <br>

  Yes

  No

• Are Service Champions asking customers if they are members of Go+ and scanning their cards at the till?(Customer Service Champions should prompt each customer to use Go+ app/scan card) <br>

  Yes

  No

• Is NAB to planogram including SEL's?(Merchandised to the latest planogram available on JDA. New planograms must be implemented within 14 days of live date. One missing SELs equal a fail ) <br>

  Yes

  No

• Is all NAB range in stock?(No more than 3 SKU's to be out of stock without evidence of supplier chain issue from the last 7 days) <br>

  Yes

  No

• Is Confectionery Main) to planogram including SEL's?(Merchandised to the latest planogram available on JDA. New planograms must be implemented within 14 days of live date. One missing SELs equal a fail) <br>

  Yes

  No

• Is all Confectionery Main) range available?(No more than 3 SKU's to be out of stock without evidence of supplier chain issue from the last 7 days) <br>

  Yes

  No

• Are Crisps Single) to planogram including SEL's?(Merchandised to the latest planogram available on JDA. New planograms must be implemented within 14 days of live date. One missing SELs equal a fail) <br>

  Yes

  No

• Are all Crisps Single) range available?(No more than 3 SKU's to be out of stock without evidence of supplier chain issue from the last 7 days) <br>

  Yes

  No

• Is the DOW Impulse Display Till point) to planogram including SEL's + POS ?(Merchandised to the latest MyShop Guide with the correct Shelf Talker and Shell Strips displayed.) <br>

  Yes

  No

• Are the top 20 Tobacco selling SKU's available? ( Options

  Yes

  No

  N/A

• Primary Gondola products correctly merchandised as per the MyShop?(Product positioning must be in-line with the current MYSHOP.) <br>

  Yes

  No

• Are all Primary Promotional End POS correctly merchandised as per the MyShop?(Maximum 1 POS material missing per Promotional End. All POS must be checked ahead of the Promo Period beginning, amend POS Matrix where appropriate.) <br>

  Yes

  No

• Is the Primary Gondola End correctly priced with SEL to lefthand side for each SKU?(Each promotional SKU must be priced, with the SEL to the left of the SKU) <br>

  Yes

  No

• Is everything available on the Primary Promotional End with a minimum shelf stock level at least 2 units deep?(Each promotional SKU merchandised with at least two units deep unless evidence of supply chain issue) <br>

  Yes

  No

• Is the Promotional Power Wing and Great Offer Fins correctly setup as per MyShop?(All POS and product merchandising placed as per MYSHOP plus SEL (not Fins). <br>

  Yes

  No

• Secondary Gondola correctly merchandised as per the MyShop?(All POS and product merchandising placed as per MYSHOP) <br>

  Yes

  No

  N/A

• Is all Secondary Promotional End POS correctly merchandised as per the MyShop?(Product positioning must be in-line with the current MYSHOP.) <br>

  Yes

  No

  N/A

• Is the Secondary Gondola End correctly priced with SEL to lefthand side for each SKU?(Each promotional SKU must be priced with the SEL to the left of the SKU) <br>

  Yes

  No

  N/A

• Is everything available on the Secondary Promotional End with a minimum shelf stock level at least 2 units deep?(Each promotional SKU merchandised with at least two units deep unless evidence of supply chain issue ) <br>

  Yes

  No

  N/A

• Is Promo space 3 correctly merchandised as per the MyShop?(Product positioning must be in-line with current MYSHOP.) <br>

  Yes

  No

  N/A

• Is all Promo Space 3 POS correctly merchandised as per the MyShop?(Maximum 1 POS material missing per Promotional End. All POS must be checked ahead of the Promo Period beginning, amend POS Matrix where appropriate.) <br>

  Yes

  No

  N/A

• Is the Promo Space 3 correctly priced with SEL to lefthand side for each SKU?(Each promotional SKU merchandised with at least two units deep unless evidence of supply chain issue) <br>

  Yes

  No

  N/A

• Is everything available on the Promo Space 3 with a minimum shelf stock level at least 2 units deep?(Each promotional SKU merchandised with at least two units deep unless evidence of supply chain issue) <br>

  Yes

  No

  N/A

• Is the Alcohol Promotional End correctly merchandised as per the MyShop?(Product positioning must be in-line with current MYSHOP.)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Is all Alcohol Promotional End POS correctly merchandised as per the MyShop?(All POS and product merchandising placed as per MYSHOP) <br>

  Yes

  No

  N/A

• Is everything available on the Alcohol Promotional End with a minimum shelf stock level at least 2 units deep?(Each promotional SKU merchandised with at least two units deep unless evidence of supply chain issue) <br>

  Yes

  No

  N/A

• Is the Alcohol Gondola End correctly priced with SEL to lefthand side for each SKU?(Each promotional SKU must be priced with the SEL to the left of the SKU) <br>

  Yes

  No

  N/A

• Is the FSDU POS correctly merchandised as per the MyShop?(All POS merchandising placed as per MYSHOP) <br>

  Yes

  No

  N/A

• Is the FSDU correctly priced with SEL to lefthand side for each SKU?(Each promotional SKU must be priced with the SEL to the left of the SKU ) <br>

  Yes

  No

  N/A

• Is everything available on the FSDU with a minimum shelf stock level at least 2 units deep?(Each promotional SKU merchandised with at least two units deep unless evidence of supply chain issue) <br>

  Yes

  No

  N/A

• Are all Meal Deal / Combo Deal Indicators in place and to the current design for all included Meal Deal SKU's?(All applicable Customer Promised Product lines (*) have Meal Deal indicator.) <br>

  Yes

  No

• Is the service station displaying the Uber POS?

  Yes

  No

  N/A

• Are the Dump Bins merchandised correctly with all relevant POS?(Listed SKU's within the MyShop / Marketing Comms only ) <br>

  Yes

  No

  N/A

• Are the bunkers complete with logical header and correctly priced?(Headers should match stock within bunker ) <br>

  Yes

  No

• Is the Snacks FSDU correctly merchandised as per the MyShop?

  Yes

  No

• Are the bunkers in useable condition?

  Yes

  No

• Are all Waitrose Chilled Grocery SKU's at least three units deep?

  Yes

  No

  N/A

To 20 Tobacco

• Yes

  No

  N/A

• EU B&H BLUE KS 20S

  Yes

  No

  N/A

• EU MARLBORO GOLD KS 20S

  Yes

  No

  N/A

• EU STERLING DUAL KS NEW 20

  Yes

  No

  N/A

• EU AMBER LEAF 30G

  Yes

  No

  N/A

• EU B&H SILVER KS 20S

  Yes

  No

  N/A

• EU L&B SILVER KS 20S

  Yes

  No

  N/A

• EU B&H GOLD KS 20S

  Yes

  No

  N/A

• EU MAYFAIR KS ORIGINAL BLUE 20S

• EU L&B BLUE R/BLUEKS 20S

  Yes

  No

  N/A

• EU MARLBORO TOUCH 20S

  Yes

  No

  N/A

• EU AMBER LEAF 50G

  Yes

  No

  N/A

• EU GV ORIGINAL 30G

  Yes

  No

  N/A

• EU SOVEREIGN BLUE KS 20S

  Yes

  No

  N/A

• EU PLAYERS REALRED KS 20S

  Yes

  No

  N/A

• EU B&H SKY BLUE KS 20S

  Yes

  No

  N/A

• EU B&H BLUE SK 20S

  Yes

  No

  N/A

• EU SILK CUT PURPLEKS 20S

  Yes

  No

  N/A

• EU STERLING 30G

  Yes

  No

  N/A

• EU GV ORIGINAL 50G

  Yes

  No

  N/A

• EU CUTTERS CHOICE 30G

  Yes

  No

  N/A