Retail Excellence Survey

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• CIRCLE K On the Run KANGAROO EXPRESS FY 2024 Retail Excellence Survey

• Survey Date

  Date

• Survey Start

  Date

• Store:

• Time

  Date

• Store OPEN

• Survey End

  Date

• Status:

• Time

  Date

• REX SCORE: 389 / 389 = 100.00%

• INSTOCK SCORE: 100.00% (100 of 100)

• EXTERIOR: 100.0% (21 of 21)

• Q1 All forecourt, parking and driveway areas free of litter. 1/1

  Yes

  No

  N/A

• Q2 All forecourt, parking and driveway areas are in good condition. 1/1

  Yes

  No

  N/A

• Q3 Landscaped areas free of weeds and trash. Plantings are alive and in good condition (including planter boxes). 1/1

  Yes

  No

  N/A

• Q4 Permanent cigarette window sign, if present, is complete with brands and pricing. 2/2

  Yes

  No

  N/A

• Q5 Exterior product displays secured and not restricting customer traffic. Product is priced and properly merchandised. All signs are professionally made and no handwritten signs. 3/3

  Yes

  No

  N/A

• Q6 Building exterior is in good condition, with no peeling paint or graffiti. Building free of major cracks, missing panels. Curbs are clean and painted, where required. 2/2

  Yes

  No

  N/A

• Q7 Trash cans available, clean and lined on gas islands and in front of store. Not overflowing. 2/2

• Q8 All exterior lighting is working, lenses are clean and free of cracks and/or fading. 2/2

  Yes

  No

  N/A

• Q9 Storefront doors and windows are clean and free of cracks. All approved decals in good condition. 2/2

  Yes

  No

  N/A

• Q10 Trash enclosure structure/doors in good condition, closed, free of graffiti, and no visible trash present. Trash receptacle/dumpster lids are closed and not overflowing. 3/3

  Yes

  No

  N/A

• Q11 Storefront area clear of stored items visible to customers. Milk crates and grocery totes (if present) stacked neatly on sides of building.

  Yes

  No

  N/A

• CUSTOMER SERVICE AREA: 100.0% (56 of 56)

• Q1 All employees, managers, or franchise/dealer in approved uniforms and wearing a Name Tag or an embroidered name on the shirt. Closed toe shoes need to be worn. Uniforms are in good condition, clean, not faded or stained. All button-down shirts must be tucked in. Polo shirts and sweaters may be worn untucked. Pants need to be clean, not faded with no holes or torn. Note: Women who are obviously pregnant do not have to have their shirts tucked in. The current period authorized promotional T-Shirt may be substituted for the uniform shirt.

  Yes

  No

  N/A

• Q2 When 2 people are working, second pay point open, if applicable, when 4 customers are in line.

  Yes

  No

  N/A

• Q3 No employee using a cell phone (including texting) or wearing a "Bluetooth" headset in view of customers.

  Yes

  No

  N/A

• Q4 Transaction area and pay points clean and free of handwritten signs visible to customers. Minimum of 12" clearance for customer's product on countertop. T-Bar display (if present) is visible to customers.

  Yes

  No

  N/A

• Q5 Counter mats (if present) are clean and in good condition without significant wear and tear.

  Yes

  No

  N/A

• Q6 Transaction area (shelves, displays and pegs) clean, stocked, fronted, faced and priced.

  Yes

  No

  N/A

• Q7 We Card UNDER 40 ID signage present and in good condition at transaction counter area.

  Yes

  No

  N/A

• Q8 Observe a Cigarette Transaction for a customer that appears to be under 40 years of age - Did the employee ID the customer?

  Yes

  No

  N/A

• Q9 Was the restricted item sold to the customer?

  Yes

  No

  N/A

• Q10 Cigarette Back Bar in clear, unobstructed view, clean and stocked (no more than 5 holes) with approved signage for price callout (Includes OTP).

  Yes

  No

  N/A

• Q11 Employee access to at least one carton or 10 single-packs of the following brands: Marlboro, Marlboro Lights(Gold), Marlboro Light(Gold) 100's, Camel and Newport. Hard Pack, Soft Pack or a combination of the two are acceptable. (Newport is N/A in CA and MA).

  Yes

  No

  N/A

• Q12 All Top 10 OTP items present: (Check which items are missing)

  Yes

  No

  N/A

• Q13 Free standing promotional candy racks are clean and have appropriate signage.

  Yes

  No

  N/A

• Q14 Gift and Phone Cards are available to customers at all stores - display is clean and well stocked (less than three holes).

  Yes

  No

  N/A

• Q15 King sized candy is available at one of the checkout positions.

  Yes

  No

  N/A

• Q16 Single serve salty snack bags are available at one of the checkout positions.

  Yes

  No

  N/A

• Q17 At least (2) different e-cig items are available. At least (1) vapor-cig is available.

  Yes

  No

  N/A

FOOD SERVICE : 100.0% (41 of 41)

• Q1 Bakery Case, if available, is clean, stocked (before 11 A.M.), fronted and priced. Bags and tissues or tongs are available to customer.

  Yes

  No

  N/A

• Q2 Microwave (if available) working, interior and exterior clean, with no food buildup.

  Yes

  No

  N/A

• Q3 - Hot Sandwich Case is clean, properly stocked (product available until 10:00 AM), priced and clearly labeled within their 'sell by' time.

  Yes

  No

  N/A

• Q4 - Hot sandwich Build to log available and in use.

  Yes

  No

  N/A

• Q5 Holding Temperature Of Hot Sandwiches geater than 140 degrees

  Yes

  No

  N/A

• Q5a Enter Temp

• Q6 Temperature of Sandwich case and condiment center under 40 degrees- give 15 minutes if in Defrost.

• Q7 All products available to customer in food service area are in code and priced (sandwich case, packaged bakery, etc).

  Yes

  No

  N/A

• Q7a Food Service products are in code.

  Yes

  No

  N/A

• Q7b Food Service products are priced.

  Yes

  No

  N/A

• Q8 Cold sandwich case is properly stocked with sandwiches and burritos.

  Yes

  No

  N/A

• Q9 Napkins available to customers throughout food service/dispensed beverage area.

  Yes

  No

  N/A

• Q10 Permanent POP in place, in good condition and free of dust, dirt, stains and tears (menu boards, product identifiers, flavor labels, flavor static clings, coffee wraps, club cards, permanent price points etc.).

  Yes

  No

  N/A

• Q11 Current promotional POP displayed in food service/dispensed beverage area.

  Yes

  No

  N/A

• Q12 No handwritten signs or pricing in food service/dispensed beverage area.

  Yes

  No

  N/A

• Q13 All counters and walls in food service/dispensed beverage area clean and free of spills and smudges.

  Yes

  No

  N/A

• Q14 All counter and trash bin doors are present, close completely and are clean.

  Yes

  No

  N/A

• Q15 All condiment centers within food service/dispensed beverage area clean and stocked (at least 1/3 full).

  Yes

  No

  N/A

DISPENSED BEVERAGES 100: (43 of 43)

• Q1 Spray heads and brew cones/baskets free of oils and build up, with no new or used grinds.

  Yes

  No

  N/A

• Q2 Dispensers (Airpots, Fetco, Bean to Cup or glass pots) are functional (no broken, discolored or missing parts or dented dispensers) and free of build-up and stains. Drain pans free of build-up and stains.

  Yes

  No

  N/A

• Q3 Holding Temp of coffee is no less than 150 degrees at OTR locations and 160 degrees at Circle K locations.

  Yes

  No

  N/A

• Q3a Enter temperature of coffee (spot check one).

  Yes

  No

  N/A

• Q4 Before 10am, location has regular and 3 additional flavors available. After 10am location has regular and 1 additional flavors available.

  Yes

  No

  N/A

• Q5 If present, at least one creamer refrigerated dispenser or carafe displayed with product available to the customer and maintained at a 40-degree temp or lower.

  Yes

  No

  N/A

• Q5a Enter temp of creamer.

• Q6 Cappuccino machine free of spills and smudges with light operational and appropriate flavor decals above each nozzle.

  Yes

  No

  N/A

• Q7 Cappuccino hopper unit bins inside unit at least 1/3 full of product and clean. Whipping chambers clean and unclogged.

  Yes

  No

  N/A

• Q8 Single serve, packaged bakery items are available in the vicinity of the coffee area.

  Yes

  No

  N/A

• Q9 Fountain and Frozen Carbonated machine free of spills, dust, dirt and buildup of syrup, including side panels.

  Yes

  No

  N/A

• Q10 Fountain valves and Frozen Carbonated heads clean and operational . Drip pans clean , free of buildup and not overflowing . Ice available to customers.

  Yes

  No

  N/A

• Q11 All dispensed cup sizes are available, stocked and priced with approved pricing mechanisms.

  Yes

  No

  N/A

• Q12 All flavor bag in the box syrups are in stock, code date is visible on front and in code.

  Yes

  No

  N/A

• Q13 Froster and Fountain translights are operational.

  Yes

  No

  N/A

• ROLLER GRILL AREA:100.0% (36 of 36)

• Q1 All available condiments are properly labeled and within proper expiration dates.

  Yes

  No

  N/A

• Q2 Hot sauce or salsa is available to customers, either in a bottle or in packets.

  Yes

  No

  N/A

• Q3 Roller Grill(s), rollers, sneeze guard and drip pan clean, in good condition, free of residue with no grease buildup - paper towels or aluminum foil not used on drip pan.

• Q4 Tongs available to customer. Tongs must have a sanitary location for storage (a hook, tube, sleeve or similar) attached to or near the roller grill area. Bags available for Taquitos. All products on grill have flavor tags / product identifiers.

  Yes

  No

  N/A

• Q5 Thermometer is available for Sales Associates to check temperature of hot product.

  Yes

  No

  N/A

• Q6 Temperature log in use.

  Yes

  No

  N/A

• Q7 Build to log available and in use.

  Yes

  No

  N/A

• Q8 Roller Grill products are stocked on grill with at least 3 items per flavor between the hours of 6am and 6pm. After 6pm if one grill is used Roller Grill should have 3 items for the one item available.

  Yes

  No

  N/A

• Q9 Minimum of 6 buns available in bun box or slide tray individually wrapped with approved wrappers available to the customer, date coded on the bun bag/box for one day if open bag that is folded over and 12 days for sealed plastic bags.

  Yes

  No

  N/A

• Q10 Chili and Cheese machine is clean, in good condition, operable with product available and within code. Gehls chili 7 day/ Cheese 5 days

  Yes

  No

  N/A

• Q11 Chili and Cheese holding temperature at least 140 degrees plus or minus 5 degrees.

  Yes

  No

  N/A

• Q11a Enter Chili or Cheese Temp

  Yes

  No

  N/A

• Q12 Nacho Chip rack and signs in place in good condition, and free of dust, dirt, stains, and tears. Chip bags clearly code dated and within code. Minimum of three chip bags available to customer.

  Yes

  No

  N/A

• Q13 Open bulk condiments stored in walk-in cooler are organized, in original containers, dated with in and out/expiration dates.

  Yes

  No

  N/A

• Q14 If in the cooler; Breakfast Sandwiches, Hotdogs and Tornados are folded/sealed, in original box or product may be placed in food safe plastic container.

  Yes

  No

  N/A

• Q15Are there any thawed hotdogs present in the cooler.

  Yes

  No

  N/A

• Q16 Breakfast Sandwiches, Hotdogs and Tornados in the cooler are in code. Any box or container must include a LOT NUMBER from its original box, Thaw date, Expiration date clearly written on the front of the box or food safe container.

  Yes

  No

  N/A

DAIRY/FREEZERS/ICECREAM 100.0%(17 OF 17)

• Q01 For dairy, product rotated with nearest code date closest to the customer. No out-of-date product or damaged items available to the customer.

  Yes

  No

  N/A

• Q02 All product full and fronted.

  Yes

  No

  N/A

• Q03 Product glide trays and floor clean, free of spills, stains, and cracks (Evaluate through the outside of cooler doors).

  Yes

  No

  N/A

• Q04 DAIRY shelves priced with an approved pricing vehicle.

  Yes

  No

  N/A

• Q05 Bagged ice priced and merchandised properly (minimum of 5 bags available).

  Yes

  No

  N/A

• Q06 Bulk ice cream (pints/half gallons if present) and novelty items priced.

  Yes

  No

  N/A

• Q07 Dairy unit maintaining critical temperature of 40F or below. N/A if dairy unit is part of the vault / walk-in cooler.

  Yes

  No

  N/A

• Q08 All freezer lights are working.

  Yes

  No

  N/A

• Q09 Freezer unit(s) maintaining critical temperature of 0F to 10F or lower. (Includes Novelty Ice Cream, Frozen Food and Vault).

  Yes

  No

  N/A

• Beverages & Walk-In Cooler/Vault

• Q01 Static cling signage and decals or Velcro cooler door signs for Circle K sites neat, clean, in good condition, and placed in the approved locations per current monthly promotions.

  Yes

  No

  N/A

• Q02 Soda displays properly stocked, organized and priced with promotional signs and/or case cards and no handwritten signs.

  Yes

  No

  N/A

• Q03 Freestanding coolers are clean, stocked and priced with approved POP.

  Yes

  No

  N/A

• Q04 All lights working in vault and/or reach-in cooler/chiller doors.

  Yes

  No

  N/A

• Q05 We I.D. decals are posted on at least one alcohol door or at the store entrance.

  Yes

  No

  N/A

• Q06 Vault organized and free of spills, breakage and odor.

  Yes

  No

  N/A

• Q07 All Vault and Reach in cooler/chiller doors clean.

  Yes

  No

  N/A

• Q08 Vault/cooler doors are properly stocked with no more than 10 holes total in the entire cooler, and priced with approved POP.

  Yes

  No

  N/A

• Q09 5 Key Items are available for sale to customers in the following categories: Isotonic; Water; Tea; Energy; Dairy Pint are properly stocked and priced within the cooler/vault.

  Yes

  No

  N/A

• Q10 Vault temperature 40 F or below (4.5 C) as per thermometer inside vault.

  Yes

  No

  N/A

GONDOLAS/ GENERAL APPEARANCE 100.0%(34 of 34)

• Q1 Backroom merchandise and supplies neatly organized on shelves. No food on the floor of the backroom area or sales area.

  Yes

  No

  N/A

• Q2 No empty cartons, boxes or other trash stored on sales floor.

  Yes

  No

  N/A

• Q3 Interior floors and walls free from dirt, spills, grime, and stains.

  Yes

  No

  N/A

• Q4 All ceiling lights illuminated.

  Yes

  No

  N/A

• Q5 Ceiling tiles, vents and valances are free of dirt and dust, in good condition, with no holes, fading, tape, string, or old POP.

  Yes

  No

  N/A

• Q6 Any rugs present are to be in good condition and not soiled.

  Yes

  No

  N/A

• Q7 ATM (if present) is clean, working, free of merchandise and clutter.

  Yes

  No

  N/A

• Q8 All moveable racks, displays, seating, reach-ins, etc. should not reduce aisle width to less than 36 inches.

  Yes

  No

  N/A

• Q9 Gondola units and shelving are clean, free of dust, and in good condition, and free of stains.

  Yes

  No

  N/A

• Q10 No faded, damaged, or dusty product on display.

  Yes

  No

  N/A

• Q11 No product out of date on the shelves.

  Yes

  No

  N/A

• Q12 Shelves are faced, full, and fronted.

  Yes

  No

  N/A

• Q13 Merchandise is priced with approved pricing vehicles. All product is either individually priced or clearly identified with pricing on the shelf molding.

  Yes

  No

  N/A

• Q14 Take-Home-Sized Salty Snack item is on promotion with signage.

  Yes

  No

  N/A

END CAPS/ FLOOR DISPLAYS 100.0%(20 of 20)

• Q1 All End Caps are full and convey the price point(s) to the consumer.

  Yes

  No

  N/A

• Q2 All Floor Displays have signage and convey price point(s) to the consumer.

  Yes

  No

  N/A

• Q3 Frito Lay end cap or shop round has $1.99 single serve bags.

  Yes

  No

  N/A

• Q4 Beer stores have a beer end cap or beer floor display with signage.

  Yes

  No

  N/A

• Q5 Case water is displayed on an end cap or on the floor w/ signage, or merchandised on the dock outside w/ signage.

  Yes

  No

  N/A

RESTROOMS 100.0%(45 of 45)

• Q1 A minimum of one customer accessible restroom with proper display decal and locking door available.

  Yes

  No

  N/A

• Q2 Restroom clean with no graffiti and odor free.

  Yes

  No

  N/A

• Q3 Toilets, sinks, mirrors, floors, walls, air vents, hand dryers, baby-changing stations, and trash receptacles are functional and operational.

  Yes

  No

  N/A

• Q4 Restroom dispensers are stocked with soap, paper towels, and toilet paper.

  Yes

  No

  N/A

• Q5 Lights are illuminated and lenses are free of dirt, grime, and cracks.

  Yes

  No

  N/A

• Q6 Employees Must Wash Hands" decals present, in good condition.

  Yes

  No

  N/A

Suggested Retail Price 100.0%( 10 of 10)

• Q01 Monthly Sales Planner or Promo Guide is available for inspection at all times.

  Yes

  No

  N/A

• Q02 Correct SRP for Coffee and Fountain.

  Yes

  No

  N/A

• Q03 Correct SRP for Food Service.

  Yes

  No

  N/A

• Q04 Energy and Water promotions.

  Yes

  No

  N/A

• Q05 Primary Soft Drink Promotion

  Yes

  No

  N/A

• Q06 Primary Beer Promotion

  Yes

  No

  N/A