Retail Store Review

Is there any rubbish, dirt, weeds or graffiti immediately outside the store pavement?

Is fascia signage clean?

Overall is the store exterior neat, clean and tidy?

Is fascia signage in good state of repair and illuminated (if Applicable)?

Are all exterior POS graphics in a good condition?

Are standards being reviewed regularly throughout the day as part of in store routines?

Is all exterior glazing in good condition?

Is the glass clean on the outside and the inside of the windows?

Are window frame edges clean?

Are all window units in a good condition? Is the window bed clean, tidy and in good condition?

Are all spot lights illuminated? Are all spot lights angled towards product/POS messages?

Has the current window campaign been installed to a high standard as instructed?

Has the window back drop POS been installed correctly? Is it secure? Is the POS in good condition?

Are all window vinyls/decals installed correctly? Straight, level, no bubbles or creases and in the correct position?

Has the correct product SKU's been used for the window display?

Have sold-out products been substituted with products that fit in with the current visual theme in terms of use and/or colour theme? Do all products used make logical sense to the customer and are commercially appropriate?

Are product displayed to a high standard? All tags and stickers must be hidden.

Has all shelf POS been installed correctly and straight?

Overall are the windows neat, clean and tidy?

Is the main entrance porch neat clean and tidy? Is the door glazing clean and streak free?

Are high and low level corners, ledges and frames clean and clear? <br>All cobwebs, dust and any build up of grease and dirt around the door and flooring underneath sliding doors removed?

Are all entrance doorway POS and messages correct? Is all the POS positioned correctly? Straight, level and balanced?Are product recall notices positioned in plastic sleeves and secured with clear sticky tabs-No sellotape

If stores trade outside, is the product seasonally and commercially relevant, and has good stock availability?

Is there any duplication of product type, therefore impacting on commercial opportunity?

Are displays maintained to a high standard and display principles being used where appropriate?

Is POS clearly visible? Is the correct size ticket and holders used for the relevant fixture type?

Are EAS barriers clean ? Is the correct EAS barrier POS being used and is it in good condition?

Are trolley and basket bay areas neat clean and tidy and free from grease and dirt?

Are trolleys positioned in a neat line, not blocking the entrance to the store?Are different types available

Are all trolleys and baskets clean and in good working order? No rubbish in trolleys or baskets?

Are baskets stacked neatly with different types available?

Are trolleys readily available to cope with customer demand? (If baby straps fitted, are they working and fitted in line with H&S policy?)

Is the indoor promotional run neat, clean and tidy and set up as instructed in terms of product availability and POS set up?

Does the first aisle promotional running track have strong section product adjacencies and make commercial sense?

Are promotional stacks, crates, pallets or promotion shelving units filled to the right level?

Does the running track position have a minimum gap of 8ft from feature to feature?

Are POS elements on all promotional features positioned correctly?

Is Interior decoration, ceiling tiles and lighting in a good state of repair?

Is navigational signage in the most focal position? Is it visible from the main customer walkway at a reasonable distance?

Overall is each section neat, clean and tidy with the correct use of POS?

Is there good stock availability across sections?

Has stock been merchandised and faced to company standard? Is stock laid out to planogram?

Are shelf edge labels positioned correctly?

Is the fill standard for each product on the top shelf correct? Stock not stacked too high?

Are the relevant amount of team members available on the section?

Are team members presented in a neat, clean, tidy manner and have name badges prominent?

Are the promotional end units commercially focused? Do they create a strong and logical adjacency? Is the best deal side unit facing customer flow?

Is there good stock availability across all promotion features? Is there good stock split between section and promotion features?

Are POS elements on all promotional features positioned correctly?

Are under sections cleaned as part of in store daily routines?

Overall does the checkout area present a neat, clean and tidy first impression?

Are there relevant amount of team members available on the checkouts?

Is service polite, efficient and the overall experience in line with laid down standards?<br>

Are team members presented in a neat, clean, tidy manner and have name badges prominent?<br>

Is the area around checkout desks clear and clutter free, bins emptied, no bags on the floor? key essential items under the checkout bench

Are staff adhering to the carrier bag policy - No carrier bags on top of the checkout bench

Is there good stock availability to support any stock features?

Is the supervisor present? Managing the customer service operation, aware of queues, managing staff and driving the customer service?

Is the Till Supervisor presented in a neat, clean and tidy manner and have a name badge prominent?

Is the top of the supervisor's desk and surrounding area clutter free?

Is any electrical equipment free from dust and dirt?

Overall does the help desk area present a neat, clean and tidy first impression?

Is service polite, efficient and the overall experience in line with Brand Behaviours?

Are team members presented in a neat, clean, tidy manner and have name badge prominent?

Is the area around the help desk clear and clutter free, bins emptied, no bags on the floor?

Are the customer returns under control and neat and tidy?

Is overall stock under control and stacked using safe working practices?

Is equipment not in use stored in a safe controlled manner, such as ladders and pallet trucks?

Are all volume product neatly stored on fixtures or pallets?

Are all fire exits clear, accessible and free from obstruction?

Are bins controlled in line with laid down policies?

Is the loading / un-loading area clean, tidy and free from obstruction?

Is the goods Inwards areas/yards outside free from rubbish, dirt or graffiti?

Are unused fixtures stored in a safe and controlled manner in line with H+S policies and procedures guidelines?

Is unused current POS stored in a safe and controlled manner in line with H+S policies and procedures guidelines?

Does the staff room give a good first impression neat, clean and tidy?

Are all kitchen cupboard and drawers clean and organised?

Are (any) recycling bins in place and maintained?.

Is the area free from stock, excess equipment and POS?

All notice boards should be in use and up to date. Only legal or relevant notices in place.

Are all toilet areas clean?

Are mirrors and all sanitary ware clean?

Are bins emptied?

Are all toilets clear of stock, excess fixtures/equipment and POS?

Are there sufficient supplies of toilet tissue, air freshener and hand soap?

Are locker tops clutter free and clean?

Are coats & jackets hung on hooks provided?

Are all lockers in good working order?

Are desk tops clear and desk draws organised and clutter free?

Are desks, surfaces and floors clean?

Does all office give a good first impression, neat, clean and tidy?

Is equipment free from dirt and dust? Have bins been emptied?

Are the relevant notices displayed on notice boards?

Is there a consistent filing system in place? Is all confidential paperwork stored as identified in the policies and procedures manual?

Is the Managers office door locked if not in use?<br>

Is interior decoration, ceiling tiles and lighting in good state of repair? Have unused POS ceiling clips been removed?

Is the shop floor clean and is there a floor cleaning rota in place?

Are any cleaning cupboards neat, clean and tidy and to company standard?

Are any store goods lifts, accessible, clean and in good working order?