Retention Visit

• Retention Visit

• Store

• Conducted on

  Date

• Prepared by

LTO 2016

• Discuss LTO for 2016 (Get LTO figure pre-visit).

• Discuss reasons for leaving: - Are there key reasons/trends? - How have the reasons been addressed in store?

LTO 2017

• What is the YTD LTO figure for store?

• Discuss reasons for leaving: - Are there key reasons/trends? - How have the reasons been addressed in store?

• Support Information

  Media

Recruitment

• Are there any vacancies?

  Yes

  No

  N/A

• Are vacancies advertised?

  Yes

  No

  N/A

• Have you considered an apprentice?

  Yes

  No

  N/A

• Reasons for having/not having an apprentice.

• If currently recruiting view interview forms: - Are the forms used? - Are the forms fully completed? - Is the detail on forms quality?

• Support Information

  Media

Start, Stop, Continue

• Talk me through your Start, Stop, Continue for 2017: - How have you used these in store? - Example of use? - How have you involved the rest of the management team?

• How was your Start, Stop, Continue benefited the store? - What changes/ actions have you made/taken? - What improvement have these changes/actions made? - What Challenges have you faced? - what are your ongoing actions to keep moving forward with this? - What support so you need from me?

• Support Information

  Media

New Starters

• Have there been any new starters within last 12 week?

  Yes

  No

  N/A

• If yes, view current probation reviews: - Are they complete and up to date? - Do they have quality content? - How is the new starter getting on? - How are they developing within the role?

• Support Information

  Media

New Starter in Store on Visit - Questions for them

• What made you apply for Superdrug?

• How did you find the New Starter Process: - How was the experience of your first few days/weeks? - Did the process provide a good understanding of your role? - Do you feel you have received the right level of support so far?

• Has the experience so far met your expectations of working at Superdrug: - Did the recruitment process inform you of what you have experienced so far? - Has there been any differences in your expectation of working here to your experience? - Is there anything we could do differently?

• How often did you see your line manager within first 4 days (16hr+)/ 4 weeks (less than 16hrs)?

• Gain feedback on HUB training modules: - Have you completed the modules? - How did you fine the online learning experience? - What are your key learnings from the modules?

• Have you had your 4/8/12 week reviews?

  Yes

  No

  N/A

• If yes: - How was the experience for you? - Was there anything you did not understand or agree with? - Were you give the opportunity to feedback to your line manager? - Did you discuss clear objectives with your line manager?

• If no, follow up,with Line Manager in reasons for not being actioned.

• What has been the best part of your induction, so far?

• Overall, is there anything you feel we could do differently to the induction process?

• Do you feel you have made the right decision joining Superdrug?

• Where do you see yourself in 3 years: - Still working with Superdrug? - Are you aware of progression paths available to you? - Are you aware of the training programmes we run?

• Do you know what your company benefits are? - Discount - Pension - Superdrug Deals

• Support Information

  Media