RLPC Walkthrough

• Area

• Store :

• Location
  Address

• Conducted on

  Date

• RLPC

• Manager on Duty :

Previous Walkthrough

• Have the agreed actions on the last Walkthrough been completed?

  Yes

  No

  N/A

• RLPC feedback

Charter Staff

• Are the Charter CSOs/LPOs responding to display stock alarms?

  Yes

  No

  N/A

• Are the Charter CSOs/LPOs responding to the security gates alarming?

  Yes

  No

  N/A

• Are the Charter CSOs/LPOs engaging customers?

  Yes

  No

  N/A

• Are the Charter CSOs/LPOs checking bags?

  Yes

  No

  N/A

• Manager feedback

• RLPC feedback

Security Gates

• Is the manager and/or LPO checking the gates every morning?

  Yes

  No

  N/A

• Are security gates operational?

  Yes

  No

  N/A

• Does the store need any maintenance on their gates?

  Yes

  No

• Manager feedback

• RLPC feedback

Alarms

• Are display computers and cameras alarmed?

  Yes

  No

  N/A

• Are managers and LPOs checking alarms daily?

  Yes

  No

  N/A

• Are alarm remotes and cabinet keys out of customer reach?

  Yes

  No

  N/A

• Does the store need any additional alarms or any alarms replaced?

  Yes

  No

• Manager feedback

• RLPC feedback

Surveillance Cameras

• Are all cameras operational and unobstructed?

  Yes

  No

  N/A

• Are all cameras positioned according to the print out?

  Yes

  No

  N/A

• Is the manager checking the cameras every morning?

  Yes

  No

  N/A

• Does the store need maintenance on any of their cameras?

  Yes

  No

• Manager feedback

• RLPC feedback

Stock Security

• Is all high risk stock red locked?

  Yes

  No

  N/A

• Is all high risk stock RF tagged?

  Yes

  No

  N/A

• Does the store need more stock of red locks or RF tags?

  Yes

  No

• Manager feedback

• RLPC feedback

Product Merch and Storage

• Is the store using slicks for all agreed products?

  Yes

  No

  N/A

• Are high risk products stored/merched according to area standards?

  Yes

  No

  N/A

• Is excess of high risk stock kept in secure locations?

  Yes

  No

  N/A

• Are display models appropriately barcoded?

  Yes

  No

  N/A

• Are all phones stored securely according to risk?

  Yes

  No

  N/A

• Manager feedback

• RLPC feedback

Back of House security

• Are all cages locked and secure?

  Yes

  No

  N/A

• Are back doors closed/locked when not in use?

  Yes

  No

  N/A

• Are MoveIt despatch reports being signed by both a driver and storeroom staff?

  Yes

  No

  N/A

• Are rubbish procedures being followed? (Clear bags, cardboard flattened and manager sighting)

  Yes

  No

  N/A

• Are there clear defined areas in the storeroom for JBRL, customer pickups, transfers in/out and manual credits?

  Yes

  No

  N/A

• Are staff bags/backpacks being stored in lockers/office?

  Yes

  No

  N/A

• Are storeroom door policies being enforced?

  Yes

  No

  N/A

• Manager feedback

• RLPC feedback

Rolling Stocktakes

• Have all rolling stocktakes been finalised since last store walkthrough?

  Yes

  No

  N/A

• Are agreed plans from the rolling stocktakes being actioned?

  Yes

  No

  N/A

• Does the store want to change or add additional actions before their next rolling stocktake?

  Yes

  No

• Manager feedback

• RLPC feedback

Telco Rolling Stocktake

• What is the variance from the last telco rolling stocktake?

  Detail

• Has there been progress with telco variances since the last Walkthrough?

  Yes

  No

  N/A

• Have all faulty and unsellable phones been processed?

  Yes

  No

  N/A

• Manager feedback

• RLPC feedback

Transfers

• Does the store have any transfers over 7 days outstanding?

  Yes

  No

• Does the store have any transfers over 30 days outstanding?

  Yes

  No

• Is the store manager involved with any problematic transfers?

  Yes

  No

  N/A

• Manager feedback

• RLPC feedback

Repairs

• How many repairs are over 25 days?<br>

  Detail

• Is the store manager involved with any problematic repairs?

  Yes

  No

  N/A

• Manager feedback

• RLPC feedback

Invoices

• Are computers, telco and visual invoices being reconciled by both a storeperson and a manager? (Two signatures and two QTY checks)

  Yes

  No

  N/A

• How many invoices on the EDI list are over 15 days?

  Detail

• How many hardware/software invoices are outstanding?

  Detail

• Do all EDI reprints have a POD and manager's signature?

  Yes

  No

  N/A

• Manager feedback

• RLPC feedback

Credits

• Has all credit paperwork been given to the admin and raised in Shopkeep/TDC? The manual credit claim book should only have outstanding claims.

  Yes

  No

  N/A

• Is there evidence of follow up on manual credits?

  Yes

  No

  N/A

• Does the store need assistance with any manual credits?

  Yes

  No

• Manager feedback

• RLPC feedback

JBRLs and SORs

• Are items designated for JBRL up to date? (hardware and media)

  Yes

  No

  N/A

• What was the store's result on the last Global Variance Report?

  Detail

• What was the store's result on the last JBRL Non Compliance report?

  Detail

• What is the store's result for SORs since the last Walkthrough?

  Detail

• Manager feedback

• RLPC feedback

Negative SOH

• How many units are in negative? What is the total dollar amount?

  Detail

• Has there been progress on the negative stock on hand since the last Walkthrough?

  Yes

  No

  N/A

• Relevant staff are aware of negative SOH within Movies Music and Games Software (departments do not appear on the daily work sheet)

  Yes

  No

  N/A

• Manager feedback

• RLPC feedback

Notes and Sign Off

• Is there full compliance with any additional area-specific minimum standards?

  Yes

  No

  N/A

• Additional notes and actions required

• Manager signature

  Sign

• RLPC signature

  Sign