Room Service Audit

Telephone – Warm welcome/greeting provided

Telephone - Telephone etiquette meets standard

Telephone - Guest name used during the experience, when known

Telephone - The guest name, room number and number of guests being served is verified

Telephone - The room service order was properly taken

Telephone - The Host was knowledgeable about menu offerings

Telephone - Further assistance offered to the guest

Telephone - Warm and sincere closing offered and appreciation demonstrated

Telephone - The overall experience met guest expectations and was free of negative detractors

Delivery - Room Service order was accurate and delivered within 45 minutes

Delivery - The server asked permission before entering the room

Delivery - Room delivery announcement meets standard

Delivery - Warm welcome/greeting provided

Delivery - Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

Delivery - Well-groomed and professional, wearing a uniform

Delivery - Name tag meets standard

Delivery - The Host followed all proper delivery procedures

Delivery - The check was presented in a check cover and accompanied by a Marriott pen

Delivery - The Host Created a Personal Connection

Delivery - The Host Responds to Cues

Delivery - The Host followed all proper delivery procedures

Delivery - Further assistance offered to the guest

Delivery - Warm and sincere closing offered and appreciation demonstrated

Delivery - The overall experience met guest expectations and was free of negative detractors

Door knob breakfast menu is available in room

Room Service/Fresh Bites menus are available