DM Sales Visit

• Prepared by

• Conducted on

  Date
• Location
  Address

Store Details

• SAP

• Dealer Partner Name

Exterior Front of Store

• Comments: Clean Sidewalk, windows, and Doors

• Front of Store Pics:

  Media

Interior Front of Store

• Feel and Vibe of Store: (Music, Cleanliness, Staff Readiness, Dress Code,) Store Walk Comments: Music Playing, Clean, Employees engaged and in correct attire with names tags.

• Interior - Front of Store Pic

  Media

Recognition

• Recognition Details - Employee Name - (Behavioral Win) Comments:

Full Store Walk (Left-to-Right)

• Full Store Walk Comments: (My Merch, Promo Updates, CPNI, Demos, Digital Screens, Rogue Items)

• Full Store Walk Pics:

  Media

• Overall Operational Readiness

• Digital Tool Wins - Best Practices

• Recognition Pic

  Media

Weekly Top Focus Agenda

• New Essentials Plan (Cornerstone Training Status, Knowledge and Execution) Rep Name: Comments:

• What’s your pitch for T-Mobile One vs Essentials? • T-Mobile ONE = Best Value • Essentials = Best Price

• How much would it be for a tablet on T-Mobile Essentials? • w/ autopay and voice line = $15 • w/ voice line = $20 • w/autopay = $60 • alone = $65 • taxes and fees excluded

• How much does it cost to add One Plus? • Essentials = Unavailable • T-Mobile One = $15 per line • T-Mobile One Family= $10 per line (must be on all lines) • T-Mobile One Plus now comes with 20gb of 4gLTE mobile hotspot

• Will T-Mobile One Plus International still be an option? • No but you can add the Stateside International feature for just $15 • There will not be an unlimited Mobile Hotspot option

• Do customers get to keep my current T-Mobile One price? • Yes, you will keep the grandfathered feature • If you keep T-Mobile Essentials you can add a $10 Feature that gives you 10gb of 4G LTE Mobile Hotspot.

• I am looking at switching to Verizon, can you tell me about the new plan I’ve seen on TV? • ME should inquire about why you want to switch companies.

• I heard you pay off contracts, does that work with T-Mobile Essentials? • Yes, just the same, up to $650

• How many voice lines can I get on T-Mobile Essentials? • 6 Voice & 5 Mobile Internet

• I have a trip to Europe will my phone work there with T-Mobile Essentials? • It works just the same for texting and calling • Unlimited Text • 25c Per Minute • Data is available for $5 a day for half a GB or you can connect to Wi-Fi and use as usual

• It seems like Essentials plan is right for me but I do use my Mobile Hotspot for work, what are my options? • If you keep T-Mobile Essentials you can add a $10 Feature that gives you 10gb of 4G LTE Mobile Hotspot.

• Essentials Overall Knowledge and Floor Execution Readiness

• Note 9 Launch Readiness (Cornerstone Training Status, Knowledge, and Execution Plan) Comments:

• Note 9 Knowledge and Launch Readiness

• Family Mode (Knowledge and Execution) Comments:

• Overall Family Mode Knowledge and Floor Execution Readiness

• General Notes and Follow-up items:

Results Focused

• NPS Score - Goal (70%) Trend: 75%

• SME Score - Goal (9.12%) Trend: 9.61

• 72hr Calls To Care Goal (9%) Trend: 2%

• Consumer Voice Goal (100%) Trend 124%

• T-Mobile For Business Goal (100%) Trend: 166%

• BTS Sales Goal (1.3% Apps, 75% Digits, 40% of Total Postpaid) Trend: 83% .9 Apps to Traffic.

• One Plus $ - TPR Goal ($5.00, 50% of Voice Attach) Trend: $8 and 188%

• Accessories - TPR Goal (100%, 2.0 Attach) Trend: 131% and 56% True Attach

• New Act Conv - Goal (6.5%, 2.0 Apps Per Traffic, 100% Prime Conv, 75% Subprime Conv) Trend: 10% and 3% Apps Per Traffic

• Prepaid Goal (100%) Trend

• RSM/RAM Scoreboard Knowledge and Gap Management Plan - Comments:

• Overall Leadership Gap Management Knowledge and Execution

Promo Knowledge/Sales Pitch Check

• BTS Promo Knowledge and Execution Status (Behavior Based) Comments:

• Weekly Promo Knowledge and Execution Status (Behavior Based) Comments:

• Overall Promo Knowledge and Floor Execution Readiness

Development

• RSM Leadership Focus - (Leader Ready Status/Sales Coaching Actions) Comments:

Digital Tools

• Remo Utilization - Goal (100%) Trend

• T-Mobile Connect Utilization - Goal (80%) Trend:

• Digital Tools Plan to Close Usage Gaps

• Time-Line for Completion - Note: (Week-over-Week Goal)

• Digital Tools Follow-up Date

  Date

• RSM/RAM Leadership Knowledge and Store Floor Execution of Digital Tools

• Digital Tools Leadership Effectiveness

Operational Excellence

• Remorse Returns - TPR Goal 3.25%

• Accessory Return - TPR Goal 4.25%

• Device Returns - TPR Goal 98%

• Device Condition - TPR Goal 98%

Priority Trainings

• Mobile Expert Certification Statues - Comments:

• Other Trainings

Focus Plan #1

• Focus Area BTS focus off of Bill Pay

• Goal Close 83% to plan gap by End of Month 100%

• Tactics: Transition into Signature Demo with every customer with a strong focus on Bill pay transitions. Floor Leader to continue Educating, Practices and follow-up on daily commitments.

• Time Line End of Month

• Follow-Up Date for Plan Completion 8/24, 8/27, 8/31

  Date

Focus Plan #2

• Focus Area

• Goal

• Tactics

• Time Line

• Follow-Up Date for Plan Completion

  Date

Brand

• My Merch %

• Visual Inspection

• Outstanding Items

• Images of Outstanding Items

  Media

• Timeline for Completion

• Follow-Up Date for Outstanding Items

  Date

Final Visit Observations

• Notes

• High Performing Sales Culture Scale: 1= Broken Culture, 5-7 Improvement Needed, 8-10 High Performing Store

• RSM Signature: (Agreed Upon Actions and Time-Lines Noted in Visit Detail)

  Sign